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“This ups location has the new self service machine. Which is amazing because you can just scan your labels and don’t have to wait in line and just drop off your packages in the box’. You can also email or text the receipt vs the paper option. Which is one good for the environment but you like paper you can still do it. The people there are super friendly and helpful. Like that they have that machine.”
“Knowledgeable, friendly staff. Had the services I needed. I worked with Jay who was very friendly and knowledgeable. The wait was short. The store was spotless. Highly recommend.”
“I come here often to swap my renttherunway orders and use the printer. Rio always greets everyone as soon as they are within view. He is very professional and attentive to details which I appreciate. Always a breeze coming in here! Thank you”
“Every time I'm here the employees are so friendly, helpful and the store is very clean. Don't come first thing when they open because they don't open on time.”
“Scott- Regional Manager covering Rye runs a great storefront. I take all my UPS parcels here as this is the best UPS experience I’ve ever had in the area. Thank you Scott and team.”
“Amazing customer service.
The manager clearly knows how to run this operation, I often see him working the lines ahead of the sales clerks at the cash registers. Best customer service I’ve seen in a long time. Kudos to all the staff and the manager. I wish I knew his name!”
“This store has been an essential part of my business for 7+ years now. They are very accommodating to my package pickup/drop off needs. Always treated like family when I walk through the door. Thank you and looking forward to many more years of business together.”
“This store is good if you need anything with swift service they’ll provide it for you. I went there to get some documents faxed and mailed out and they helped me out quickly.”
“Scott Kim of this store has always communicated well. Picked up on time and delivered on time, if not early. The people who answer the phone are always very polite and professional. The items are always packaged well, too. We highly recommend them.”
“All these people complaining maybe the ones who don’t pay their bills. Never had problem here. Yes they can get busy and things maybe slightly delayed but not terribly. Yes everyone double parks at every business on Gramatan Avenue not in owners control. If you are using this as a business address then pay your business bills. Once again folks not supporting black business.”
“I asked THE UPS STORE #5527 to arrange the collection, packaging and despatch of a print I had bought at auction. It was framed. The initial estimate covered the cost of packaging a highly breakable frame. I didn’t want the frame and asked my contact at UPS if he could remove it and send the print rolled in a tube. I expected the normal bureaucratic procedural response: ‘ we do not interfere in customer’s items ..’ etc etc. but no, not at the all: the extremely friendly intelligent and responsive UPS person said he would take the print out and send it frameless and thus reduced the costs by 60% ! Not only that but throughout this interaction he guided me through the nuances of the payment system and other potential problems
A remarkable, intelligent, open-minded experience.
Many organisations - often while they are making you wait hours to talk one of their operatives- claim that ‘customer service is our priority’. This usually rings false; profits and share prices are their priority. But in the case of THE UPS STORE #5527 this mantra is true !”
“During my recent visit to this UPS store, I had an outstanding experience. Linda, the person in charge, went above and beyond to help me with my shipping needs. As I am starting a small business, I had many questions that Linda patiently answered. Her extensive knowledge was impressive, and I was grateful that she took the time to explain all the different shipping options available to me. Additionally, Linda carefully packaged my items to ensure that they arrived safely. I highly recommend this UPS store to anyone needing reliable and exceptional shipping services. Thank you, Linda!”
“The young man that works there is one of the most patient, helpful people I have had the pleasure to deal with in a long time. Even if you feel disorganized, he patiently waits for you to get everything in order and you never feel rushed. I have driven past many UPS stores in the last 3-4 years just to come to this one because of how pleasant the experience has been. Great job.”
“Got my daughters passport, I travelled here all the way from Brooklyn and I must say the lady who processed the passport application was extremely helpful and kind.”
“I usually go to this UPS to return my Amazon items. The service is fast and convenient. The service associates are friendly. I’ve never had an issue at this location. I love that this location has free parking.”
“Clean store with a pleasant atmosphere. They play classical music which makes waiting on line quite nice. The line moves fast, the staff are knowledgeable and very polite. For once, I don’t dread having to ship packages. I’ve never had a bad experience here. Thanks.”
“I have read every review about this USPS location from the past 5 years. The one-star reviews fell under 5 categories and there's an easy explanation or remedy for each:1) Folks in line got turned off by how some patrons were scolded for bringing random items inside the post office (a scooter, bike, dog). Remedy: Mind your own business and be less sensitive. The idiots who brought those things inside never left a review and followed the instructions to leave them outside.2) Long wait. Reality: Lines at every USPS are long. If you really are strapped for time, then pre-stamp your mailing and drop them off at self-service locations, where you can scan them in yourself and get a receipt.3) Delivery issues. Reality: There are THREE post offices in Mt Vernon. Your local mail carrier's performance has nothing to do with any particular post office. If you really are having issues, figure out who your mail carrier is and go from there.4) Can't reach this location by phone. Reality: Yes, this is true. Remedy: Don't call.5) This location opens late or closes early. Remedy: Come during the middle of the day. One reviewer said he could only visit this post office after work. That's just silly; you can visit another one close to work during your lunch break.With regards to the level of service and attitude of the USPS employees at this location, I don't find them either unpleasant or out of the ordinary. It was amusing to watch a patron get roasted when he demanded that his stack of 100+ envelopes be stamped individually by an employee. The atmosphere is that of a mom-and-pop shop with the occasional good natured jab. The Postal Service simply requires its employees to be honest and reliable. Everything that I have brought to this USPS location for the past 60 days have been handled with precision and RELIABLY delivered to the next distribution center the same day.”
“A little courtesy and empathy. They should be good to go. Since they are not really part of the UPS company but it seems a "franchise" they do not invest in much in understanding the customer, common courtesy.”
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“Great costumer service in the store the guy with afro and the guy at the door greeting the costumers, literally make my day better also they were efficient making the wait time shorter recomended 100%”