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March 2024 by Amanda Green
Today we had my daughter’s 10th birthday party at LUSH Westchester—it was an amazing experience for her and her friends! Amaya kept in touch after booking up until today. She explained all the options and the difference between all the options and products. Party Day was such a special, fun experience. Makate was super welcoming and worked so well to engage a group of 6 4th graders. They enjoyed learning about the products and of course getting their hands messy and mix the ingredients to make the mermaid bubble bar. I’m so thankful we got to spend the morning with Amaya and Makate. I think any LUSH party would be a great time, but these young ladies made it the best time ever!!! Thank you!!!
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March 2024 by Simone Chin
Lisa and Amaya are literally just gems . Lisa explained everything so well and really took her time with her demonstration of the lush products I picked out . Lisa was so personal and has very admirable people skills ! Amaya had such a great customer service, she rang me up at the register and even hand picked some samples for me. Amaya also informed me about the lush spa that has recently opened up in the city. Had such a great experience at lush!
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March 2024 by yaheed7
Amaya was amazing she was very knowledgeable and supportive and very helpful. She gave me the experience to friends I brought with me. I loved her customer service.
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January 2024 by Tanika Francis
Today, I came to Lush to get a last minute gift. I was a little indecisive but knew what I wanted in a gift box. Amaya was bubbly, amazing, patient and super helpful. She showed me a few different options and we finally settled on one. Whenever I come to this store, I’m always greeted by all staff, and asked if I need assistance. Great customer service especially around the holidays is a plus. This is why I will always be sure to visit this Lush location.
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December 2023 by Mars
when I came in they immediately greeted and were so sweet!! And someone came to help me she was so nice bought some stufff to pick up so definitely recommend comin here! Keep it up : D
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December 2023 by Alyssa Kaye
Thank you for the best customer service !!! I will be a lifetime customer ❤️❤️❤️the staff here treat you like family ??
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November 2023 by Sophie Milkes
I went to this Lush for a Secret Santa gift and not only did I find fantastic products (obviously, it’s Lush), one of the employees there, Makate, was just so warm and kind and friendly. She even wrote the Secret Santa clue on my gift for me so the person wouldn’t recognize my handwriting! (I swear I didn’t even ask, she OFFERED.) Twelve out of ten customer service. Definitely go to this store, and keep an eye out for Makate!
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October 2023 by K Dallas
Love it here!! Lisa was so nice and gave my friend & I samples to try out. I went back later and bought something in the same scent ?
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October 2023 by Blacksabbath826
Lisa is a delight. Very helpful and definitely knew her stuff. If you come here ask for Lisa !!
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August 2023 by Jenna Mott
Wonderful!! I love Lush and their hair products really knock it out of the park. I met a woman named Patty who was SO lovely and helpful. Gorgeous hair and kind too! I hope I see her again
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August 2023 by Jade Fletchman
I just had the most amazing experience at Lash in the Westchester’s with Amaya and her coworker Chelsea. Amaya was a doll, she helped me with everything that I needed and found all the perfect products for me and we even sampled a few things. Chelsea as well cosigned on behalf of Amya and the products she was showing me all and all both women were excellent at assisting me, and made me feel very welcome!!!
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June 2023 by Michael H
I have a wife and several aunts and sisters. This store gets it done and the customer service is amazing.I have been to this location a couple of times already and each time the service was instinctively exactly what I needed.They have all kinds of products like soaps and bath accessories which I personally have never used but I know my wife loves it. I think all of these things are consumables like soaps or bath bombs and not scrubbers or that sort of thing. There are items from $5 up to the 9 bomb set I purchased for $80. They are on first floor of the mall.I did not ask for great service or appear as though I am particularly needy but these employees have delivered a 10/5 experience. Let me explain.I went in on Mother’s Day because I was out with the kids to keep them busy and let mom relax. I wanted to get something special for my wife while I was away from her. We went to the park and then to the mall for something from Lush. When we got inside the store and the employees immediately greet you with a warm friendly conversation.They saw I had two young kids and was not looking to shop around much. They offered to show my kids a bath bomb while I decided which multi product preassembled box I wanted.There are a lot of price ranges and sizes but I know the ropes already. I pointed to a larger one on the floor. These boxes are really nice looking and presentable.As I am doing this my two children were amazed by the bubbles and colors and I let them pick one for a bubble bath another time ($6-8?). I quickly snuck to the other side of the small store and quietly paid. The employees threw in another couple small items as gifts and I was out in less than five minutes.Flawless execution on their part. How could I not want to come again and spend money at a place with this memorable of an impulsive shopping trip?
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June 2023 by Keith Bracken
Love this place, the staff is AMAZING. They are so helpful and I have learned so much from them.
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June 2023 by Katerina W.
Lisa is a true gem , thank you Lush and Lisa!! My child loves this store and is a regular customer. Few days ago my kid bought a bunch of products then went to Aerie to do some shopping there but forgot the bag with the lush products.... someone stole the bag so the next day we went back to lush to buy the products... Lisa was very empathetic and sweet and when we checked out she gave my kid samples for cheering up purposes... She was super attentive and nice, a true class act.Thank you Lush for having Lisa!!! Katerina Wasserman
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May 2023 by Fran Katz
The staff was the most helpful in planning the gift bags for a party. They wrapped everything so perfectly and so accommodating.
