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March 2024 by Gar-Shae Roberts
This company is so unprofessional. They have people waiting ages for their money back when they are the ones who made mistakes in the tax filing process. When you call they have a bunch of excuses. Additionally, they take more money than they are supposed to. 0 stars
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March 2024 by Dutchess Carniege Gordon
I file my tax return on January 29,2024 at the H & R Block White Plains Road with Gayle Merchant my tax repayer I gave her all the necessary paperwork she required o told her multiple times I am filling married but separately. She signed me up for Single person. Now my tax return is on hold and not only that but its messing up my immigration paperwork and my daughter. I called her when I realized I couldn't access where's my tax return information. I haveasked her multiple times to look into the issue because she either has two clients infront of her or she's busy or she's off now she's on vacation. My tax return is on hold and it messes up my immigration paper work and also my daughter's. My state taxes didn't even hit my account. She took it for her salary as soon as it hit the H & R Block account. It's not a problem but what I'm I paying you for? I signed up early because I need my money early to take care of my daughter's tuition fee that has a due date and also my bills. If she was interested as a tax preparer she would have caught her mistake earlier now I'm the person paying for all this. I wish I could give H & R block 0 stars. I would never recommend them I would never file with them ever. Bad applesmatter because I need my money she is busy or she has 2 client here then finally it's her day off then she is going on vacation now my tax return is on jher over andovertocheckitout sinceIhavepaid her &
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March 2024 by Sihara Villanueva
They are very nice and helpful!!!
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February 2024 by Anthony “Dj Cip One” Cipriano
They are great!
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February 2024 by Jay Mueller
Tom from H&R Block was the most professional and knowledgeable person and has done my taxes for the last 10 years! I'll be coming back next year too!
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October 2023 by Madeleine Metzler
I don’t know how they’re in business. I needed help after receiving a letter from the IRS. I submitted my complete dossier of materials on August 14th and waited. And waited. And waited. I contacted the office every week but never got the courtesy of a reply. Only when I called the customer help line did Kevin Casey deign to call me (3 hours late). He proceeded to condescend to me and say how he couldn’t help me. It would have been great to know that three weeks ago. Thanks for nothing.
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May 2023 by Karen Scott
Agent very pleasant. New what he was doing very professional
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May 2023 by Jacqueline Burton
Patricia is very professional and she is a beautiful soul
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April 2023 by Ryan Wynne
Had an appointment at 1 - waited until 1:20 to ask how much longer I'd have to wait as I was on lunch break. They said another 15 minutes so I left because waiting 40ish minutes WITH an appointment is ridiculous. Awful management and coordination - not once was I told that they were backed up...NEVER GOING BACK.
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April 2023 by Marlene Merchant
Amazing service all around from the front desk person to my tax professional.
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April 2023 by Jim Xu
Work completed was fair but there was no quote given beforehand and no service cost transparency.
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April 2023 by Carrie G.
Do NOT go here. They openly tell you they don't know what they're doing. This place can actually COST you money due to their incompetence. STAY AWAY!
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February 2023 by Parris Young
I was in and out without having an appointment.. and the service was professional and friendly
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October 2022 by liza martinez
Patricia Spies was amazing and has been doing my taxes for 3 years. I love how she explains things and preps me for the following year. Very professional and smart. I hope to be with her for many years to come !! Makes my life a bit more happier year to year.
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August 2022 by Huong Tran
I was upset with the service that was not as I expected and required. I want the office refund back 50% of my fee. Sorry to say that but it was true.