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February 2024 by Kat Perez
Excellent customer service. Dr.Camacho (pharmacist) was both knowledgeable and courteous.Answered all my questions regarding my prescriptions.
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January 2024 by George Ortega
the pharmacist was very helpful in straightening out my insurance!
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October 2023 by Hunter B.
They are all about the money and not so much the service. They make it look like concern but it is just looking for making the sale.
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October 2023 by Maurice Brahms
Did not have my diabetes item in stack. Promised to have it the next day. three days later and I'm still waiting. Cannot reach pharmacy as phone just keeps ringing.
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October 2023 by Tracy Skins
This "CVS" site is always top notch in service, merchandise, and customer service
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July 2023 by James G.
his posting is about the CVS pharmacy at 325 Mamaroneck Avenue, White Plains, and this note concerns events commencing July 10, 2023 which were discourteous at best, downright rude at worst. On July 10, 2023 I received a text message stating: "James, your Rx LI will be auto-refilled in a few days at CVS Pharmacy. We'll text you whit it's available. Visit CVS.com/rf for more options." I received no further communication. On July 23, 2023, when I was down to my last three pills (I take three a week), I called the pharmacy and utilized the automated features. I was advised that my prescription would be ready for pickup at 1:00 p.m. I went to the store at roughly 3:20 p.m. After standing on a three-person line for 20 minutes, I was ready with my name and birthday. I was advised that the prescription would be filled in another "20 or so" minutes. I mentioned that I was advised to pick up the prescription at 1:00 p.m. I was told I "could not rely" on the automated system; that it was "broken." I asked why they could not fill the prescription immediately and was told "there is a backlog of 200 prescriptions." Outraged, I demanded a manager, and was told that he or she was not in. Meanwhile, there were about six people in the pharmacy area, laughing and talking casually among themselves. I then asked for the store manager.The "store manager," dressed in slovenly clothes, sent someone back to the pharmacy area with me. She took about five or ten more minutes before she asked anyone what was happening and was told that the prescription was further delayed. There was no sign of hustle or diligence. At 4:00 p.m. I walked out of the store with my prescription, an otherwise lovely day ruined.There was absolutely no sign of concern or caring; not even an apology.
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June 2023 by Behnam Ashjari
My CVS is 325 Mamaroneck Ave, White Plains, NY 10605, a 24 hour CVS. It's Pharmacy is like a zoo, very disorganized. Everytime I have called them, even after waiting for 30 minutes, they don't pick up the phone. I have even tried option 2 which is Prescriber/Doctor option and have called 5 times in 5 hours, they just don't pickup the phone. They said the best time to call is 5 AM!!!
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June 2023 by jill w.
Horrible pharmacy. It takes a week to fillPrescriptions and the line is constantly 10 people deep with only 1 person working.
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June 2023 by JCCH President
Worst place to get a prescirption in Westchester. The line is an hour long all day and night, they close for lunch, just when we all have our lunchbreaks, they close for an hour, and they close no matter how long the line is.
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May 2023 by Randy G.
Only things good I can say about this pharmacy is that they are open 24 hours and have free parking. They don't answer the phone unless you call at times like 1 AM. One time I brought the phone in to show them I was still on for 45 minutes. The managers need to have additional people at pickup windows. See picture of typical line
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May 2023 by Sarah S.
Don't bother calling the pharmacy ever as you will be on hold for the rest of your life.
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May 2023 by Shawn W.
Absolutely awful service at the pharmacy never getting another prescription filled here again! They don't pick up the phone, they stated they purposely ignore it because they're too busy. The line is always stretched into the aisles. It doesn't matter if you're actually in the line, they call people from the sides to jump to the front of the line anyway. Last prescription was in process of being filled for 1 week then unexpectedly was put "on hold" for no apparent reason. Had to go in and ask what happened and no one could provide any answers then had another 2 day wait for it to be filled. Disgraceful customer service, very short staffed, everyone has a bad attitude. Avoid!!!
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April 2023 by H H.
Pharmacy line is so long it's ridiculous. I went there 4 times today, each time I just did not have enough time to wait till my turn (this is like 30 min waiting). Since it was the last day of prescription pick up I tried to call cvs at 10:30pm- both the pharmacy and the front desk- I waited 1.5 hours and no one answered the phone. They are open 24 hours but if employees are taught to ignore customers then place should just be open when they are willing to serve customers.So I waited 1.5 hours for front desk only to be told nothing they can do. After 2 hours pharmacy picked up. I asked when is the best time to pick up prescription med as lines are always ridiculously long. His recommendation- 12 midnight! This is just out of control.. avoid sending prescriptions there at all costs!
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March 2023 by david fine
The lines for this CVS are overwhelming. At peak times there are over 20 people in line with one person at the counter. I feel sorry for them….There are three CVS I’m the area and this is the only one that is 24 hours. Clearly CVS could figure out how to handle the overflow at this particular o!3I would avoid this CVS as much as possible from an RX point of view.If they care about their customers they would find ways to remediate the and frustrating lines customer me experience at the pharmacy counter.
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March 2023 by Melina Africano
Always have to wait over an hour to pick up the same prescriptions every month. Understaffed and disorganized, don’t waste your time there are two other CVS’s in white plains.