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August 2024 by Villy Luna
Excelente service
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June 2024 by Emma Tianga
Great Customer Service at the counter! Stayed open late after our flight was delayed and still gave me great service!
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June 2024 by James Hiatrides
I always use Alamo. They get you in and out fast. Especially when you have accelerated check in. The cars are always clean and the staff is always friendly
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June 2024 by Jason Perri
Customer service
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June 2024 by Gary T
Excellent service I will recommend to my family and friends thank you for the good service
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June 2024 by Mike Rodriguez
We did not have to wait long to obtain care which was in pretty decent shape.
The staff was friendly both at check out and return.
Mike
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April 2024 by אורית ושלמה גולן
Excellent experience. We received a car in a higher category than we ordered. The car is new (only 4000 miles) clean and smells good. Thanks to Moses for your patience.
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February 2024 by Chris
Very un honest reps sneaky charges and shady practices. Suspicious charges pop up on credit card right after dropping the car off on time and within the rules. They think we are stupid trying these things. I have video and photos but very upset taking advantages of elderly people. Also hope corporate sees this and reaches back out to me. Not happy at all.I followed all the rules and brought everything back on time and within contract and they feel they can add a sneaky charge and don’t think someone will fight back they are wrong . Don’t care how much people are just not honest these days and this is a disgrace
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December 2023 by Rudy Flores
Do not book here or on Priceline ever. They knowingly leave their customers stranded. This has happened more than once but we booked on priceline. our flight was delayed so we called to confirm someone woild be there to provide us the car. An agent at Alamo said someone would wait until 2 am. Of course no one waited leaving us stranded. there were 4 other customers there with the exact same story. A security guard at the airport passed by and said he’s been working their for 10 years and the same thing happens to multiple people nightly. It os absolutely dosgustong that Alamo knows about the problem and screws their own potential customers on a daily basis. I am travelling for a funeral and now dont have transportation. Alamo has made an already dofficult time worse by being a terrible company with zero ethics and customer service. Do not rent fromthem ever.. Terrible
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October 2023 by Hamed Emami
I rented from this place a several times and the following is the summary of my experience:Pros: Vehicles have been clean and mostly in good shapeCons: Customer service is horrible! I returned a vehicle with 3/4 gas tank full and was erroneously charged for 3/4 gas tank refueling instead of 1/4! Called the customer service several times and all attempts were unsuccessful! Beware of being robbed (inadvertently I guess) as you won't be able to get your money back!- Update a month later:I sent an email to the customer service as they requested in the reply to my review. After a month, no response or action! I gave them 2 stars initially giving them benefit of the doubt that they might've overcharged me inadvertently. Now after reaching out several times in private email and in public, it is clear robbing Alamo proved it doesn't really deserve more than 1 star.
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October 2023 by faisal shariff
Rented a car for 2 weeks @ discounted rate after 2 weeks went back to Alamo and asked Taylor Robinson who is the manager there if she could increase the rental period for the next two weeks at the same discounted rate. She said of course and extended it. But they charged me the full rate on the card and now Taylor Robinson refuses to acknowledge her gaffe. Went up to the corporate office and had confirmation from Steven Wright via Customer care that the excess money will be refunded. But alas Taylor Robinson reappears and blocks it. Time to be honest Ms Robinson.
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October 2023 by Shari Webb
If I could give 0 stars I would. Our flight was delayed beyond their midnight closing. Since our initial arrival time (11:30) was near closing time, I called Alamo when I rented the car to ask how it worked. I called a 2nd time at 9:30pm on my rental day when I learned our flight was delayed. Both times I was assured they would wait up to 2 hours after closing time. We arrived at 12:45 and no one was there so we had to take a cab at 1:00 in the morning after traveling all day. We were totally lied to. Nice way to treat your valued Insider customers, Alamo. You have lost a customer in me and I will be sure to share this experience with my friends and business colleagues as well. I am beyond annoyed.
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August 2023 by the Burgos
I didn't think I could receive exceptional service as I did at the LaGuardia location but I was equally impressed with the service I received from start to finish at the HPN location.Manny was the best! He was friendly, expeditious, and provided excellent customer service. He got me a great car which I ended up keeping for 28 days, and when I returned, he was the one to receive me as well. He went above and beyond, as did the rest of the team ( including the manager, who helped me with my extension) during my experience there. Thanks guys. Great job! Keep it up.
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July 2023 by Beth B.
ALAMO at the westchester airport is THE BEST!!!!!AMAZING customer service!!!!new and clean cars...
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June 2023 by Raina Kor
As you see below, I wrote a review and Alamo made it sound like they were responding and interested. I did reach out as requested, but did not hear back.Alamo car rental at HPN is one of the worst car rental counters. They are rude and it is evident that customer service is a low priority. The Avis desk on the other hand offers helpful and responsive customer service. If you are renting at White Plains Airport, I would go with Avis.
