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August 2023 by TT Brown
The service here was very good.
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July 2023 by Jack S
Organizational disaster, some of the worst line service I’ve seen, and I blame management as much as personal.
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May 2023 by Dave Sundlof
Good FBO. Pilot lounge was very crowded.Had to remove cones from the helicopter parking area.
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April 2023 by Bob Beattie
Best flight service on Long Island for private and leased planes.
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October 2022 by Glenn Corso
Clean, comfortable, spacious pilot lounge. Separate area for flight planning. Courteous line crew and desk staff. Comfortable area for passengers. Clean bathrooms.
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September 2022 by Thomas Bolko
What a joke of an FBO! Show up and can’t get any services. Rude desk staff. The Foreflight comments page for this location are on point!
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August 2022 by Phillip Williams
We got none of the departure services requested except fuel which took forever.Hopefully they can improve their services.
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August 2022 by Gene Bishop
For claiming to have the “world’s best service”, they fell far, far short of my expectations.Fuel is ridiculously overpriced and they do not waive any fees for a minimum purchase as is the norm at any other FBO. They just discount the ramp fee by a measly $100 if you buy $4000 worth of Jet A.The front desk told my passengers that we “weren’t there yet”, even though we’d been on their ramp for well over an hour, had taken fuel and had physically checked in with the CSR when we arrived. Perhaps she just couldn’t see the airplane because they parked us way out in the back 40.Then, when my copilot requested a van to take our 7 passengers to the airplane, which was parked on the south ramp a long way from the FBO, the CSR said that all the vans were busy and they didn’t know when anyone would be available to drive my passengers, so they had to walk to the plane.This is absolutely NOT how you win loyal customers. This was amateur hour at best. I was completely embarrassed by the way Sheltair treated my passengers and I will be using the new FBO next time I’m at KFOK.
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August 2022 by george kwiecinski
Amazing people and service… even for the smallest of planes:) they were so helpful to help with fuel and oil even as I was parked public. Will be coming back many times!
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October 2021 by Tom Graham
We called ahead for quick turn, but when we landed, no fuel truck in sight, and we were parked far from FBO (and ramp wasn't busy!) Walked inside and 2 people behind desk seemed to purposely move slow because they knew we were in a hurry. Then after 30 min, fuel guy went out to plane, but had no idea of where or how to fuel a C650! Such incompetence cannot be tollerated in aviation, this is how mistakes happen!! Wish there was another FBO choice at KFOK! Sheltair is generally a pretty good FBO at other airports.
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August 2021 by David Cooper
This is an excellent at FBO.. The lounges are first-rate and the staff is extremely knowledgeable especially with the fueling process. Laura is a top-notch general manager and she really pays attention to the needs of the pilots and the passengers some of whom are quite famous here in the Hamptons during the summer. But even us single engine Pilots are still treated like we're coming in with a Gulfstream and that's really nice!
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August 2021 by Tony Pool
Needs more line guys..... Took ages to have the fuel guy to come to aircraft. Other than that polite staff at a busy ramp.
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March 2021 by Larry Munde
I give them 5 stars for the impeccable service that never fails. Great FBO & Staff!
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January 2021 by cyrus taheri
The receptionist very nice but very desolate place
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December 2020 by billy stewart
Staff offered to drive us from the plane to the terminal to stay dry -extremely kind gesture for roughly thirty feet. Loved that they had water for our puppy. Surprisingly busy despite the small unassuming size of this FBO, everyone was polite, professional, and helpful
