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March 2024 by DJSpeedENYC
The worst!
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March 2024 by Angel Manuel
Made me drive 58 miles tolls and wasted gas to buy a part that was confirmed to be in their parts shop .. when I get there the lady at the front Kelly told me the price of the part and that it will be 900$ in labor but she can do it for 700 .. I felt scammed .. as a jeep owner Im ready to give up on them .. always some b.s ..by the way they didn’t even have my part in stock !!
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March 2024 by Michael Forbes
Very helpful, fixed my 2016 Ram Rebel quick and easily. Explained everything and gave options for additional services if needed.
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March 2024 by Jean C
I got my car serviced here a few years ago, roughly around 2020/2021, for a malfunctioning radio. When I got it fixed, my car was given to me with the door panels lifting on all four doors as shown in the pictures. It has been like this for years and I bring it up every year I get the car inspected and maintained. Every time I am given the same response, that it is either "unrelated" or that it could have been "weather damage" but I know that it was neither: I got an interior service done and when I received my car back my interior looked like this. If this was just fixed this wouldn't be an issue, but the fact that I get told every year that I would be charged for it is unacceptable when the car was given to me looking like this. My one regret is not making a bigger deal of it when it happened, but this should not be an issue in the first place. After hearing again that there's nothing that can be done, the least I can do is leave this review up.
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February 2024 by John P
I would give this place a zero start if I could. I went to this place for service last month because my Jeep had a dashboard warning light. I took it in for diagnostics along with other regular maintenance. They quoted $370 for diagnostics, an exorbitant price just to identify the cause of the warning light. Again, Jeep is not a luxury brand. Reluctantly, I agreed, as they promised to waive the $370 diagnostic cost.After waiting for a couple of days with no updates, I decided to call them for an update. To my surprise, they wanted me to pay almost $11,000 to address the dashboard warning light, claiming that three components needed replacement. I promptly declined the offer due to the outrageous price. A few days later, I purchased an advanced OBD reader and discovered that only one component needed fixing. It became clear that they had lied and attempted to overcharge me.This service center, and my advisor Kelly in particular, are extreme dishonesty. They want to charge as much money as possible from customers. I strongly advise against going to this place for any services; go somewhere else, or you will regret your decision!
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February 2024 by Anna S.
Very satisfied with the way they conduct their service department. Our service rep was Sean. He was very courteous, polite and explained to my husband the problem. We did not expect the car back so soon and we were obviously very happy that it came back as quickly as it did.
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February 2024 by IQ
If I could give them minus 5 stars, I would. I find it quite saddening that as a customer, one cannot trust businesses. Upon arrival, I sat down with the staff member who would be “helping me.” I told him that I was there for my car’s yearly inspection, it was my very first inspection ever (first car) and it was supposed to be free. He started putting the orders in computer and asked if I wanted them to check the brake fluid while inspecting my car. He said it was “recommended,” not being familiar with all the aspects of a car’s inspection, I said yes. Staff member made it sound like it was part of the free inspection and never mentioned any additional charges. I sat there for 3 hours until I was finally called to the front desk. There I was given the invoice which upon looking at showed I owed $$200 plus dollars! I went through so many emotions in the couple of seconds I had to react, I went from feeling confused to feeling betrayed and taken advantage of. Apparently, the brake fluid change wasn’t free but for some reason the staff member thought it was okay to suggest it WITHOUT letting me know that it would be an additional charge. At that point, my car was already a few feet away from me, ready to go. Upon confronting the service center member about him not informing me that the “recommended” brake fluid change was not included in the inspection and I would have to pay $200+ for it, he had the AUDACITY to lie to my face and say he did mentioned the price. I was speechless. At that point, what was I supposed to say to them? Put back the old brake fluid back and take away the new one? I also didn’t want to get arrested for refusing to pay even though I was lied to. In retrospect, I should have refused to pay because they LIED to me. They took ADVANTAGE OF ME. They BETRAYED ME AND MY TRUST in them. This is why I am NEVER going back to westbury jeep service center. I have lost my trust and respect for them. I can’t believe they’re such sellouts, they rather gain a measly $200 dollars than keep a client who actually liked purchasing vehicles from them. To all first car owners, make sure to always ask if there are any additional charges when offered a “free” service. We have to lookout for ourselves because these places do not care about what’s best for us as cliente but only about making a sell.
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February 2024 by sandee sammartano
What deceitful costumer service for a place that claims they are #1. What’s the point of making a service appointment to bring your car in only to arrive and be told the car won’t even be looked at for 4 days and given the excuse there are 50 cars in front of you. Maybe tell the costumer when they make the appointment instead of wasting their time or you should change your business model of how you book a service appointment. I thought garden city jeep service was horrible, Westbury takes the cake.
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February 2024 by Miguel Martinez
Two month wait on liner cars. My check engine light comes on and car feels like it’s about to die. Two month wait for a loner car while car is serviced. Insane
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February 2024 by Emia Hallie
What a negative experience at this location with advisor Kelly. This place has a total disregard for customer experience and lacks accountability and customer service. My husband brought in our Jeep at 9am this morning to run diagnostics for a noise coming from under the hood. Yet, there was no appointment scheduled nevertheless the business chose to take the vehicle in and didn’t set any expectations. We waited for a call and had to call them at 230 pm to check on updates and were told no updates yet and Kelly will be getting back to us. Waited two more hours for a call back and yet again we had to call for updates. Kelly was AGAIN unavailable to speak with us due to her lack of bandwidth however once we made them aware of us coming to pick up our vehicle we magically got a phone call back from Kelly sharing they were running diagnostics now. Interesting way of making money because from 9am till 430 pm and after two calls there were no updates on the vehicle however after we’ve mentioned being our way to pick up our car, it’s magically being worked on. It’s disgusting how customers are poorly treated for services they’re paying for. This will be the last time at this location. If as an individual, you value unprofessionalism, unreliability and lack of accountability, be our guest and go to Jeep at 111 Bond St in Westbury. Despicable service.
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January 2024 by Dilton magaña
Badly, they say they have it in the inbentary and when you ask for it, they don't have it.
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January 2024 by July Overland
Liars, took my jeep for service and they lied about the free tire rotation, didn't wash my car, as of a matter of fact they left a large oil stain on my passenger leather seat, thank goodness it's leather b/c that could've permanently left a stain on a cloth seat
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December 2023 by Niomaie Mowlah
It was a pleasure collaborating with Martin; his professionalism and attentiveness to our inquiries regarding our custom order were exceptional. Also, a big thank you to Cosmo for efficiently handling the financing discussions with both my husband and me. Their dedication to ensuring our satisfaction didn't end with the sale; they continued to provide excellent care and support. Kudos to them for a job well done
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December 2023 by Lisa G
I went to Westbury Jeep where Juan was my service contact. I had a terrible experience at Jeep Merrick Dodge Ram which is only a few minutes from my house and was so Happy I had the exact opposite experience with Juan. He was professional, courteous, explained everything about the problem with my car and told me how long it would take. He also called me and kept me updated. Two months later when I needed an inspection and oil change I did not go to Jeep Merrick around the corner. I went back to Westbury and had another great experience with Joseph on a Sunday. The guy was there working by himself and did not stop for a second. I was in and out so quickly. Highly recommend Westbury Jeep!
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November 2023 by Nicaury D.
Came here to get an inspection on Saturday morning. Called the day before and asked to make an appointment but was told there was no need for an inspection. They told me they opened 9am. I got there about 8:30, was third on the line. 9am came and went with the gates still closed and a long line of cars behind me. It was 9:30 before anyone came out and started letting us in. I think is rude and inconsiderate as people have things to do and, based on the reviews, it's not a rare occurrence. To add insult to injury, they broke the plastic bottom on my driver seat. Points for having bagels and coffee and being nice.
