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June 2024 by Shafaat
Costco has so little stores that it is always crowded probably that's the strategy but it's not convenient for the people if you go on holidays or weekends it is like fish market inside
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April 2024 by Maxwell G.
The staff there suck they don't know where anything is and very fuckin slow I waited 40 minutes at checkout just for them to look at my mother membership card and said get you can't make any purchases because this is your mother's and she's not present like what the fuck. This is not a stranger this is my mother she is family. They tried making me pay $120 for another membership like are you fuckin kidding me. Then he kicked me out and told me to have a nice day what a fuckin asshole.
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December 2023 by Carolann T.
I recently went to the membership counter at Costco in Westbury and dealt with a gentleman named Fitzroy. He was the most amazing person to deal with not only was he friendly and accommodating, but very knowledgeable and handled my problems without any hesitation. If you get to go to Costco and you need help on your Membership he is the gentleman to say. You will not be sorry. He was absolutely amazing and if I could give him a raise myself, I would he was the best!
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December 2023 by Heidi Sanft
Excellent pharmacy in every way.
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October 2023 by Michelle F.
I've been to several Costcos in my life. Like most Costcos, most products are sold in bulk (aside from clothes) and truly meant for a family of 4+. I've been to a few in the city, but when we checked out this spot, I noticed it had more variety and was well-stocked. This was on a Monday morning though. We stopped by for a specific product and found it here. Costco is located in a popular shopping center with multiple other stores sharing the same parking lot. It was still appealing because Costco was huge with its own liquor store, tire store, and food court. They also have a can recycling area, which is typical of most Costcos, but this location seemed like many came here to do that. The employees seem to do most jobs pretty quickly and the wait is not long. I will definitely be coming here more often.
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October 2023 by Jackson W.
Tire service is unbeatable. Dante and Gean helped mount and balance the tires with care and speed. Costco offers tire warranty and free installation with purchase. If you pair that with the seasonal promotions your basically getting the tires at a discounted price with free installation. Tpms installation is extra but it sure beats the cost of mounting elsewhere nowadays. Thanks Dante and Gean.
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August 2023 by Erica Goldstein
Forgot the name of the pharmacist, but he is fabulous! Looked for options for me to cut costs without me asking. Made my day.
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July 2023 by 朗讀
This Costco AT&T counter is incredibly so disappointing. Their staff are not professional and definitely need more training before they serve customers. I stayed there one and a half hour and didn't get anything done! This experience is just so bad, and i will never go there again or choose Costco's cellphone counter. They told me there is promotion for AT&T New Customers in July. Since my current H20 is under AT&T already, I can not be counted as new customers to get the promotion. So they suggested that I switch to "Visible" to use their free trial, then switch to AT&T. All tedious long forms were filled, he helped me apply Visible free trial and contact H2o to cancel all my current service, which is already time consuming, then he just found out that Visible free trial can't port in my current cell phone number after he chatted to Visible's customer service. SO, I lost my number and had to only use the NEW VISIBLE CELL NUMBER. Are you just kidding me? We stated we want to keep our number in the beginning, if you are not sure that we can keep the old number, why not explain in the beginning? So much time was just wasted in vain. He just acted like he could handle it without any problem. Then another person came and tried to be more professional, but he didn't' really help. He talked to another staff for something else while letting me play around with H2o and Visible Apps on my phone. He just asked useless information when I was calling H2o in that noisy and crowding surrounding at Costco. SO, I had to call H2o to restore my number and old service. Then call VIsible to cancel the trial and return to where I was like nothing happened. It caused me so much trouble and wasted me so much time. I didn't complain at the site, because I can't stay there any more. I can't bear keeping standing there after one and half hour for this worst experience and I had to go to my car to hear clearly what H20 customer service said. If there is somewhere else for me to leave bad comments specifically for AT&& counter at costco, let me know, and I will go there. Also for this Coscto, besides the above negative comments, I don't like the environment either, too crowded both inside and Parking, without the AT&T experience, I would give 2 stars.
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April 2023 by Qiaojiao Z.
Their newly adopted self checkout system is so dumb. The whole purpose of the self checkout system supposedly make shopper easier and faster to checkout , now we have to bring all the items from shopping cart to scan and stay there, can't put back to into shopping cart before we pay.
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April 2023 by Mark W.
Nobody goes to this Costco here in Westbury Long Island anymore -- it is way too crowded!
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February 2023 by Katherine M.
Review of Costco in general: 5/5 stars for amazing products and amazing deals. They are truly the place to go for bulk items. Their Kirkland brand is also too tier. You can find anything from food, stationary, cleaning, clothes, etc. you name it, Costco has it. You can even get plants here!! I have a household of 3 adults, and still consistently shop here Review of THIS Cotsco location in Westbury: 1-2/5. Truly an exhausting and daunting experience. From the second this store open, likely until it closes, it's packed. There is rarely parking in the area and I've seen the poor cart gathering employees travel far and wide to retrieve the carts. Also the etiquete of the clientele is often horrendous- people blocking aisles, putting things back in the wrong spot, stopping short, etc. We make the trip here as infrequently as possible. If the Melville Location is close-ish to you, or really any other location, I would 110% recommend making that detour
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February 2023 by James A.
They've got everything you would hope to find at a Costco, but GOOD LUCK. Good luck finding parking, good luck navigating through the crowd in the store, good luck fighting your way through the checkout line, and good luck holding on to your sanity.
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January 2023 by Toula H.
This Costco is a complete zoo... when I tell you that dozens upon dozens of people are hurdling in every minute and bumping into you , not taking the fact that I have a toddle in the carriage into consideration. I was so overwhelmed not by the store or products but by the trash people in this location. I literally had a woman behind me tell me to move because she couldn't bother to go around me like everyone else in a crowded store does . I wanted to get milk and eggs but the entrance to that section was so busy and packed I couldn't even squeeze by . No matter what section of the store we went to it was so crazy busy that we couldn't purchase half of what we wanted only because we couldn't get to it , I watched a grown woman sneeze directly on the vegetables not covering her mouth it made me sick . The only reason I gave them 2 stars was because check out was actually the fastest part but the lady kept my Costco card which in turn I had to go to a different Costco the next day and get a replacement card . Your better off going to the new Rochelle location in westchester or the smith town location .
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December 2022 by Albert A.
Walked in this afternoon to Westbury Costco to help out a friend who needed assistance with his membership (he has a slight hearing problem). His wife passed and he needed to make a few changes in their account. Ramon in customer service showed empathy in handling the situation and was patient and prompt in resolving the issue.
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October 2022 by Jedsada Y.
This Costco is very busy. It takes forever to find a parking spot. I stopped by this Costco just to get an 18" pie of pepperoni pizza for $9.95 and a few items in the store. It was crowded in the store, but for some reason, the checkout line was quick. Where did all the people go?
