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March 2024 by John
It has been over two months since they responded to my review and told me to contact them to resolve the issue. I contacted Bassett immediately and still have not received a response. I received a response regarding the review below. Their responses to all of the bad reviews are nonsense and they have no intention to help customers.I would never recommend or make another purchase from this company. The furniture that we saw in the store have very little variations or blemishes. The furniture that we received was horrendous. The dining table top that we received had over 300 clusters of worm holes in clusters of three. When you look at the table that is all you see. Bassett refused to take it back and replace it. They told me that it was "customer perception.' This table top is horrible. All of my friends and family cannot believe that a company would send this to a customer. After talking with them numerous times, the best Bassett would do for me is sell me another one at what they said was cost. I agreed to this because I could not stand to look at what they sent me. I paid an additional $980 on top of the original $4,000. They also had the audacity to tell me that I was taking a chance that the new top could be worse than the original. How is that possible? Luckily the new top was much better and with very few worm holes. I could go on about how terrible this company and their service are, but this is already too long. The manager at this store is extremely rude and will not address your concerns. Be aware that what you see in the store will not be what you get. I do not want a response from Bassett like I see on all of the other bad reviews. Unless they are giving me my money back don't bother with their nonsense response that means nothing.
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February 2024 by ann marie Duskiewicz
Shopping there was a pleasure. I enjoyed designing my living room make-over with them. It came out perfect. Even they delivery and set up was flawless.
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February 2024 by Pinar Akturk
Our house is currently furnished with all Bassett furniture. While we love all our pieces, we decided it was time to refresh the look in the living room. We knew we had to go back to Bassett for the quality and design. Begonia Lopez at the Garden City store was our consultant. She was very patient with all our questions and worked with us to create a custom look that fit our needs and budget. She made our shopping experience a pleasure. We would definitely go back to Bassett and work with Begonia for any future furniture purchases.
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February 2024 by Louis Bordonaro
So KNOWLEDGEABLE AND HELPFULL - she is GREAT
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February 2024 by Nick Capp
Sharon made the entire experience easy. Her knowledge about all the Bassett products allowed my wife and I to easily figure out what we wanted and we placed the order within 30 minutes!! Our couch was delivered faster than expected and we've been enjoying it ever since, thank you Sharon!!
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February 2024 by Jessica McDonough
After my husband and I bought our first home, we were overwhelmed with worry about finding the perfect furniture.From start to finish Bassett was impeccable, understanding the layout of our house without ever seeing it - to helping us make our space functional and comfortable.Their dedication to our furniture wants and decor details was everything we could have asked for and more. Thank you Garden City Bassett. Thank you Mary King for impeccable communication.
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February 2024 by Jennifer Connor
Great! Laurie was fantastic to work with. She has a great eye, looking forward to working with her again :)
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February 2024 by James Santangelo
We are very happy with our new living room, den and king size bed furniture. We were confident that we were buying solid furniture from Bassett. The sales assistance and decorating recommendations provided by Laurie were excellent. We wouldn’t hesitate to purchase from Bassett again. Each time we enter the room our furniture brings a smile as it helps make the home look complete.
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February 2024 by Keith Drago
Laurie Marini really took the time to make sure we picked the right pieces to make our living the one we have always wanted!! If you want someone with patience and is extremely knowledgeable make sure you ask for Laurie! Thank you Laurie!! See you soon for the bedroom you designed!
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February 2024 by Mitchell Bayes
I was looking for motion furniture so I decided to go to Bassett again and I am glad I did. My design consultant Laurie was extremely helpful and patient as I was deciding what to select. The delivery arrived very timely only a 4 week wait and I am very pleased with the result.The fabrics selected were with advice from Laurie and look just great. I would definitely recommend Bassett Garden City NY for their quality and customer service. A very well run store.
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February 2024 by frank wassenbergh
The whole team of Alterrell and Begonia were great to work with. We took our time over several days deciding on a few pieces and they were very easy to go through the process with.
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February 2024 by Lee Dallaglio
We used Basset to furnish our living room and dining room area. Our Sales person, Laurie M. (Garden City location) came to our house to give us ideas about what would work best in the space. Laurie was wonderful. We are thrilled with the furniture. It is beautiful and timeless. The quality is amazing. I would absolutely recommend Basset!
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February 2024 by Sarojini Seemungal
Maura has been great; she assisted my family and me in designing our first floor (family, dining, and living room). Everything was what I envisioned: simple, elegant, and modern.! Thank you
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February 2024 by Dee Dee
After going to a number of furniture stores looking for a couch, I finally found exactly what I needed at Bassett Furniture in Garden City, NY. From the moment I entered Bassett, Design Consultant Maura Haggerty greeted and then began walking me around the showroom as she throughly explained various couch design styles, seat cushion differences, fabric selection, etc. After leaving with brochures she had given me to read over, I returned and purchased both a sofa bed and a loveseat. I am more than pleased with the quality of the furniture, how quickly the customized order was completed and absolutely cannot say enough about the outstanding personalized service I received from Maura Haggerty. I am sure I will be purchasing more from Bassett Furniture in the future.
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February 2024 by drgoodman27 Goodman
This store is Great.The Furniture arrived and it really made the room look amazing .Kevin and Antonio did a great job with the installation of our Entire living room. From the Rug and furniture they took their time and made sure everything was set to perfection.I really am very satisfied with the attentiveness that Lorraine and Mary gave us. She was warm,patient and Knowledgeable.She came to our house and did a professional rendering of my room , which saved us a lot of headaches. Her manager Mary was also fantastic and they really went out of their way to help us. They stayed late on two occasions after hours , in order to help us get what we wanted. The store is really beautiful and the staff is beyond professional .I highly recommend Lorraine and staff to help you to design your dream living room or any room that you need designed.Best,Howie and Gemma