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February 2024 by Evea Maria
BEST CUSTOMER SERVICE!!!!!! Literally came in for a quick minute and everyone was just down to earth and so helpful will be back❤️
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February 2024 by Mackenzie Schrimmel
Absolutely amazing customer service, Joey helped so much and gave us a great deal
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February 2024 by Me Checky You Likey
Have to go back to check on the prices. But was looking into there Hime WiFi. Really reasonable and there's a 14 day trial.
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November 2023 by Mary lou Leonard
Jay was very knowledgeable, professional. Answered all my questions. Advised me of options with service. A very pleasant person to deal with. Great customer service
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November 2023 by Michelle Kowalski
Jay is awesome. Very helpful!
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October 2023 by Jonathan Radcliffe
The manager Jay is extremely nice and knowledgeable. Took his time to make sure everything was set up properly. Will definitely be back and tell my friends about the good experience I had at this t mobile. 10 out of 10.
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October 2023 by Jeff McGee
Stopped by this location recently and changed myself and wife from Verizon. Was helped by Juan and he made the changeover to T-Mobile simple and easy. Would highly recommend this store for a headache-free experience and great customer service. Thank you Juan and team!!
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October 2023 by D Marletta
Needed a new phone and I worked with Jay he went above and beyond and really helped me out. One of best buying experiences ive had, was even able to get my mother a new phone to. He's my new go to guy for anything TMobile, highly recommend going here!
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October 2023 by Gino Agostinelli
Jabari assisted me with a plan rate change as well as a couple upgrades. Super chill guy to work with and very knowledgeable. Vincent helped out some with the data transfer and was super polite and fun to talk to.
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October 2023 by Reinonyouraldo _
Great team. Great customer service. Recommend to anyone in need of anything phone and sales related.
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October 2023 by terrell greene
The crew at this location are very knowledgeable and extremely helpful. I highly recommend coming to this location
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September 2023 by Apryl Marks
Jay was very helpful with assisting me in activating my new phone super nice and even helped with my watch we had an additional charge and he called the service number to cancel additional charge
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August 2023 by amanda
As this review is for the Southgate store, I want to say that "J" and his team did a great job at making me feel at ease with my transition from Verizon as well as respecting what I was looking for and my knowledge. In a world where excellent customer service is becoming increasingly rare, J and his team are truly exceptional. All the guys are personable and work well together. Although I had to wait, I was greeted and acknowledged as I entered. Once served, I was thanked for my patience. Corporate T mobile made a mistake when setting up my account; however, J and his team stepped up to help me, and I never felt like a bother. As for corporate t mobile, I must say, although a mistake was made, they assisted me with grace and patience apologizing for their error. It's only been a week, and I am very happy with my coverage (Buffalo, NY) and how they value customers.
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May 2023 by Nixie Morrigan
RJ was so helpful in transferring my dads old phone number to his new phone under my t-mobile plan. The other company was super difficult but after trying 2 separate times, on the third time it was successful. He was super nice and patient I appreciate it a lot.
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February 2023 by Nick
* My Google reviews are always fair and true. *After 1 1/2 hours, I just hung up with Rob, a supervisor in customer service.Completely disgusted! This location and the 611 customer service team made multiple errors and awful service.This location didn’t inform me when I stopped in a week prior that I had to put $170 + tax down on my iPhone, and had a total of over $275 to just begin service.Then this location also upsold me to a plan I didn’t want or need. The store kept rushing me, and said I can get my federal lifeline benefit of $30 a month transferred from another carrier and that I can do it on the app.Over the past several days, I’ve spoken to several people at 611 customer service. They tell you their name and give you a personal guarantee! WELL, apparently, according to the Supervisor Rob in Customer Service, all they can do is apologize or clarify information.They had the NERVE to say they stopped Lifeline as of 12/31/22, AFTER THE STORE AND MULTIPLE REPS ASSURED ME I COULD TRANSFER MY BENEFIT!!!Now awaiting a phone call tomorrow from Rob’s superior. Also notifying the DM for Buffalo.How can I have this ridiculous servicing experience and they do NOTHING TO MY BILL for the multiple mistakes?? Why would I pay $30 MORE for service???This store and customer service just seems to want to make money!
