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February 2024 by Darcy F.
I can't rate as no stars or I would. This business used to be good but some things have clearly changed. I spent $1300 to get my brakes redone on my toyota minivan. After two months of feeling like they just didn't feel right, I brought my van back-after sitting for 6 hours they told me it was the rear rotors and they would redo for free. they could not finish that day though so I had to come back the following tuesday. I came back and they supposedly fixed my brakes. For the next few weeks I was sick and then we had huge storm so I drove very little, but when I did I noticed shaking in my brakes and squeaking when I backed up. I was so frustrated with how things had gone (and the fact that when I picked up my car it smelled horribly of smoke-someone apparently thought it was ok to either smoke and then get in my car or smoke in my car. I am allergic to smoke so had to drive around for 1/2 hour to get the smell out with the windows down then clean it) that I chose to take it to a family member's mechanic to see if it was me or if there was still something wrong. He test drove it and agreed brakes were off. He redid the rear brakes and rotors-he said that when they put new brakes on they did not clean ANY rust or corrosion off and no wonder they shook-no way to accurately work with the way they did put them on. He wrote up a detailed note about it and gave me all the parts to take back. Needless to say I am furious. What a rip off! I have bought tires here, get my work done here and this year spent of $4000 there and this is how I am treated. Furthermore, I contacted to corporate office via phone 3 times. NEVER called me back. I was told three times that someone would "get back to me". Never happened. If you are getting any important work done here I highly suggest you go elsewhere. I think the current staff are unprofessional and the mechanics are either untrained or don't care. I could have had a horrible accident has I not gone and had them redone. And had to pay another $967.00. And pep boys response? NOTHING. I did not contact the shop as I do not trust them and have no interest in communicating with people who act this way and handle business this way. Now I see it is a corporate approach despite their web site which claims intergrity and caring about accountability, LOL that is a JOKE!!!!! I will be contacting an attorney and going to small claims you can be sure.
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February 2024 by Eleanor Eshenour
Excellent and speedy service! Where I'll be getting my NYS Inspections in the future.
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January 2024 by Tammy Smith
The staff was very professional and friendly I went for a state inspection and was in and out in 25 minutes plus any questions I had about my car got answered I will use them again
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January 2024 by Dean
Customer beware!! Go to McKinley Road shop, The manager and Service Advisor are incapable of any repair!! Very dishonest and untruthful at Ridge Road shop!!
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January 2024 by Kimberly Hartz
Very friendly service.
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January 2024 by Kristen
Great service!! Quick appointment, the guys are so friendly.
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January 2024 by Michael Casciano
Amazing service, amazing people. Highly recommend
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January 2024 by Jamar Hamilton
VERY HONEST PEOPLE HERE! GREAT CUSTOMER SERVICE!!!!
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January 2024 by RJ Cemetery
Shop follows NYS law to a T the staff is very helpful Mike and James are the best
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January 2024 by RayG Music
Watched them try to scam 3 people while I was their. If you have no knowledge of mechanics go elsewhere they will abuse your business.
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January 2024 by James Davis
Great shop good truthful customer service.
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January 2024 by Lillian Dickason
The men who work there were so kind and helpful. Both on the phone and in the shop. I will go there often!
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January 2024 by Patrick Quinn
Excellent customer service.Great prices.I will go there for all my automotive needs.
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January 2024 by Charlie Davis
Great service, awesome people to work with.
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January 2024 by Dean Will
If you get upset when someone lies to you, then avoid this shop!! No knowledgeable technicians, incompetent manager and service writer!! Much better service at Mckinley Parkway Pep Boys shop