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January 2024 by Greg Protas
Was a walk in for flat repair after walking out on an appointment at another company. The workers were very courteous and professional. Got me in and out quickly
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December 2023 by Jen Lewellyn
Visiting Buffalo from out of state and got a flat tire. They dropped everything to help us find a new tire that was out of stock at several other tire shops. Drove my husband to pick up the tire and had it replaced not only same day, but within the hour. Excellent customer service and very friendly even with us wearing cowboys jerseys! Made it out in time to make it to tailgate and the game!
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December 2023 by Laura Camp
Originally had an appointment at the Hamburg camp road location for an inspection, but when I got there they told me they didn’t have an inspector come in (never called to let me know and I had taken time off work to get it done). The manager told me to go to the Ridge road location in West Seneca and they were wonderful! Dale and Allen really took care of me, and got me in and out as quickly as they could. Would definitely recommend this location and will be returning!
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December 2023 by Mark Emery
Service man at desk was able to complete a NYS inspection on a walk in with no appointment! I couldn't have been any happier since I was running out of time!! Thanks again! Very much appreciated!
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October 2023 by Rebecca Szymanski
The Monro on Ridge Road in West Seneca is my go-to place for car repairs! Every staff member I've ever dealt with has Ben professional, courteous, and honest, and I really appreciate that! The appointment feature online is especially helpful.
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September 2023 by Andrea Carson
They've done my oil change, sold me great tires and took care of my muffler and exhaust!! They are honest, nice and fun!! I found my new mechanics!
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August 2023 by Charles L
I went to get an inspection and it took over an hour. The manager turned 4 people away that had scheduled appointments. At the end of my wait they hit me with the you need $60 in wipers to pass l. What a joke
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August 2023 by Sarah
Don't bother making an appt through the app, they don't honor them! I found that out when I showed up for my appt looking to get my oil change before a road trip. Thank you PepBoys for taking me the same day after getting screwed by Monroe!!
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July 2023 by Cami M
I needed my tire repaired, due to a nail. I stopped in to the shop, and was greeted very kindly. I did not get the 1 gentleman's name (he may have been the manager), but was very nice. I was then greeted by Dan (senior lead), and he was amazing! He was very down to earth. He let me know the reason I would need a new tire, and was very thorough. Thankfully, they had the same tire in stock. They were busy, but he was able to get me in and out, so I was able to get on with my day. Nate, my mechanic, was very nice and friendly. I will definitely go back for any future issues. They are very down to earth, make you feel comfortable and are very thorough. I first went to their competitor across the street, but they were very rude and seemed like they did not want to help me, or my business. So, their lack of customer service kind of helped me out in a way, and landed me at Monroe-which has amazing customer service. Things work out for a reason!
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May 2023 by Max Schwartzmeyer
Overpriced, tried to find any little thing wrong with the car and upcharge you as much as possible. Wanted $637 to replace two brake pads. Avoid at all costs.
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May 2023 by Dylan C.
Called just to see about an alignment and said I have a appointment scheduled for 1:30@ a diff location , same business and jw if theirs anything before that and the guy on the phone says I can get you in later if you wanna drop it off. I said when's later he said idk later.. I mentioned again I had a appointment at 130 so if you can't get me in before I'm all set and he says I can get you in tomorrow morning.. like guy clearly isn't listening . I just said nah I'm good have a good day like lol ?
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February 2023 by Vanessa Starr
Radiator blew on our way back from Canada (en route to Philadelphia, PA). They were the only shop open on a Sunday and Larry made us feel like he was taking care of his own family! Can’t say enough about how well we were treated! Thank you!!!!
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December 2022 by cerealkiller P.
Called and asked for a quote to have 2 tires mounted and BALANCED for $53 for both tires and a patch for a 3rd tire and we asked for an inspection as well which woukd bring the total up to about $75. Go to the place today and they do their job and we were like ok cool. Went to go pay and was told the total was now $153. They intentionally neglected to notify us that it would be $20 for EACH TIRE to be balanced. They knew damn well if they had told us that we would have never went in the first place. Talk about false advertisement. You guys will never get another penny from me or anyone else i know.
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December 2022 by Amanda Byrd
Fast and honest service. I have been taking my cars there for years and they kept my old car running for a very long time.
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October 2022 by John Sheehan
You think that for 1 minute I'd give these crooks $659 dollars for front pads on a car with a total of 29,000 miles? Shame on themFollow-up - an independent shop said the pads had months remaining
