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“Pioneer bank in wynantskill is the best bank in the area. I have been a customer for almost 20 years and they are always so pleasant and professional. I have had several banks over the years and pioneer bank is the best by far! I recommend this bank to everyone.”
“Everyone at my location always goes out of their way to make the banking experience as easy as possible. They recognized me from my second visit on and take the anxiety out of going to the bank.”
“The pioneer Brunswick branch is always helpful. The people working there, take time for you . They help no matter what the problem is. Christina Ellsworth, the assistant branch manager help me get out of a money scam and walked me through how to take care of the problem. She was so nice and helpful.”
“Citizens has been a Godsend to me at times. The staff at every location I've visited have been very professional. I've been with this bank over 25 years now and I wouldn't change a thing.”
“I had the pleasure of working with Tony Kelley on a recent loan. I don’t think there is a better banker out there! He was over the top responsive, did things behind the scenes so I didn’t have to, & answered every single question I had, day or night. Not only did Tony restore my trust in bankers, but he made me a HUGE fan of Trustco Bank! Look no further for your banking needs.”
“I cannot express my satisfaction enough at the tremendously pleasant, easy, and efficient experience I had here. I made an appointment with Matthew to buy out my car lease after Wally's Volkswagen tried to over charge me $2,000.00. Matthew got me a loan for the exact amount I owed, at a very fair interest rate, and had me back to my regular life activities in under an hour. What started out elsewhere as a stressful process was made stress free and even enjoyable by CAP COM's employees. I am beyond grateful.”
8:30AM - 5PM
89 Miller Rd, East Greenbush
Banks
“In general this bank keeps poor records. They overcharged me for interest payments for 6 months in 2019. Eventually got them to reverse the charges. When I hit some personal financial hardship and ran a few weeks late (not 30 days), and then got COVID and was quarantined they wouldn't take the payment over the phone. That then hit my credit and they gave no concessions!Ok, so an update:I emailed the President of the organization on a Saturday. The President - not a representative - called me back on a Saturday to address my concerns! This one act of servant leadership has completely changed my perspective! I will ALWAYS be a member of this organization, at least as long as Michael Castellana is their President and CEO.”
9AM - 5PM
1 Johnson Rd, Latham
Banks
“I had the pleasure of working with John Mariani to set up a business account for my brand new company. I was extremely nervous and lacking mentorship, and expressed my absolute cluelessness to John. He took the time to explain every aspect of the account and what I could do with it, which put me at ease and was very appreciated. I admittedly have always had a negative view of banks, but John clearly does his job because he loves helping people. I will be a Trustco client for the foreseeable future, and encourage any other nervous first-timers to do the same!”
9AM - 4PM
21 2nd St, Troy
Banks
“This is one of the best banks that I have been going to for the past 9 years my favorite people over here are Iris, Elsinore, I have known them ever since I’ve been banking here and the best thing about them is, they always treat you like family and make everything easy for you they are very kind hearted and trust me if you have a small chat with them you’re always going to wanna go back to talk to them thank you for doing what you guys do for me ❤️”
9AM - 4PM
313 N Greenbush Rd, Troy
Banks
“Excellent personal service. They used to have longer hours prior to the pandemic. I wish they would go back to the longer times they remain open. But, like everything else, it is difficult to hire more workers. It would be nice if they added another branch closer to my home.”
9AM - 4PM
820 2nd Ave, Troy
Banks
“All of the employees are extremely nice and willing to help you out. They get through the transaction as quick as possible while always upholding customer service.”
8:30AM - 5PM
256 Hoosick St, Troy
Banks
“This Bank has done everything that I have asked from them and more. I had problems with a company and they took over and reconciled it they are "GREAT"”
9AM - 4PM
782 Hoosick Rd, Brunswick
Banks
“In the four years I have lived in the Troy area, the best personal service and experience with Key Bank has been through the manager and staff at the 782 Hoosick Rd branch and I have been to many. Great job, they make banking feel personalized and special, not just a number or computer card transaction. Thank you,
Congratulations 3/12/24”
“This has been my bank for decades. I've seen many tellers and managers come and go. They've ALL been a perfect balance of personal and professional. They're not responsible for the changes in bank policies that all banks have to deal with and often seem hard to understand. I have rarely found comparable help at the three other banks in the area that I do business with.”
8:30AM - 5PM
100 Van Rensselaer Square, Rensselaer
Banks
“Alex at north Greenbush cap com has been absolutely amazing. Not only is she friendly but she's quick and can handle every type of situation! She goes above and beyond for her customers. Thanks again Alex!”
8:30AM - 5PM
65 Vandenburgh Ave, Troy
Banks
“SEFCU is wonderful !! They are super helpful, courteous , polite, and have helped me tremendously when I changed banks: their online banking is second to none....and you don't have to wait forever to be seen!!”
9AM - 4PM
33 3rd St, Troy
Banks
“My account was hacked this Summer and it couldn’t have been handled any better. Gloria was very pleasant and more importantly she did what needed to be done without a problem.”
8:30AM - 5PM
219 Ontario St, Cohoes
Banks
“A great place if you need to apply for a loan of any kind it seems their interest rates are lower than Banks and they are very helpful have been a member for quite some time wouldn't change for any reason”
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“Been with Pioneer for over 11 years. This branch has a really y good staff. Also would like to see if they can get the ATM that goes as low as $5 that you can take out of your account at one time.”