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September 2024 by Lo Mein
The “managers” are like a gang of “Karen’s “.
They’re never pleasant, and they always give you a hard time with anything other than a purchase.
So if you’re doing a return or exchange go elsewhere, because this store doesn’t do exchanges, doesn’t honor the price you paid, and flat out do not care, and would rather lose the money with a return.
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August 2024 by Anoj Gurung
We recently went to return something we bought online. When we talked to the folks at the register, a young guy and a woman told us that it was a "final sale" and they "don't accept collaboration." We were baffled since there was no mention of this on their website. According to their policy, we should be able to return items at any outlet or Crocs store.
We're not putting the blame on the staff, who might have been misinformed, but on whoever is in charge of the store. It looks like customers might need to come prepared with printed proof to get their return processed properly.
The floor staff were actually pretty friendly and helpful, so it wasn't all bad.
If your store falls under the return policy, please train the staff to be clear and informative.
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May 2024 by Stefanie j
Cool display of shoes and things
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March 2024 by Sherice S
Went to get crocs for me & my kids. The employees were busy but helpful. Illana had so much patience.. and helped me pick out charms too! My kids loved the crocs & the charms!
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February 2024 by Nevaeh Alexander
Amazing helpful staff ! Super helpful, me and my friends love the staff
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February 2024 by Yktv_robert0704
Went here to buy some new crocs, all of the workers are very nice and helpful.
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February 2024 by Gabbie Elyse
Frances and Grace were great. They helped me pick out what style crocs I wanted and helped me accessorize them. I’ll be back for another pair soon !
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February 2024 by Fannie Guest
Clean store, amazing charms, friendly staff, helpful managers
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February 2024 by Maria Vaca
To whoever is in charge of the Crocs at Palisades:What process do you go through to pick your managers? The store manager is absolutely TERRIBLE. She is a nasty person and does not want to help anybody. All she wants to do is sit in the back and do nothing. When she came on the floor she was of absolutely no help. You can tell she is only there for the money, not helping anyone out. Since I had such a bad experience I went to a different location and the manager was so helpful and nice, he was a great help since I couldn't get the help I needed at Palisades. Why can't you hire more managers like the one at Woodbury?Back to your terrible manager named Francis at Palisades, I've had many friends who have gone to this location too and they've not had anything good to say about any of the employees there. None of them are helpful. There's always a huge line going outside that store that isn't worth waiting on if you're going to get bad service. On top of that the few times that I've been to the mall I have physically seen this store closed for what I think is the whole day with no note or anything. This is the type of people you want running your company? Lazy people who have talked about the most outrageous topics that are meant for the workspace. You must fire this entire management staff and find a new one. I've also read the reviews recently on the Google page it’s disgusting how you let these people get away with their actions. Another reason why you should find a completely new staff. On top of that, this staff doesn't even want to help anyone out they genuinely just want to stand behind the counter and talk amongst each other.It is so appalling how you let such bad people run a very popular store. The staff at this store made me not want to support this company at all. Your staff reflects how good or bad your sales are and by the looks of it, doesn't look any good.
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December 2023 by Jessica Rosario
Helpful staffs. Good prices
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December 2023 by Jason Walters
Nice employees, I when during the morning Sunday and a really nice girl helped me with me and my son. Store is organized.
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December 2023 by Mayra Chevez
Store wise great but they don't put the price on stuff, don't like that
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October 2023 by janet helfrich
My favorite shoe store I love my crocs
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October 2023 by steve torres
WORST SERVICE EVER!!!!!!! NOT 1 ASSOCIATE INCLUDING THE MANAGER FRANCIS WAS WILLING TO ASSIST IN LOOKING FOR A SIZE….JUST PLAIN LAZY!!!!!!!
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September 2023 by Don cash
Prices are weird ppl are cool
