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April 2024 by Rosemary Brennan
My friend wanted to make a bear so she loved getting her bear I had a 10off card for so she used it .Instead of paying 23.00 she paid 14.00.was fantastic .The best is the cards never exires.The salesman recognize us from another time we visited.He was very friendly and helpful. Both of the salesmen were very good.
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March 2024 by Himanshu Patel
Throw your kids birthday party here and specifically ask for James and Christina, they definitely made the experience memorable for everyone!! Beyond five stars with the effort and energy they put into keeping sixteen 7 year old girls entertained. My daughter and her friends had the best time. Thank you again!
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December 2023 by Brandie Rexach
10/10 my niece and nephew had the best experience thanks to Jay the manager and his amazing sales associate Pablo their hospitality was great and I’ve been to a couple locations but this one really takes the award thank you so much for the great experience over all will be back
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November 2023 by Mia Villella
I always have the best experience here! Kamila M is so friendly and personable, its like the job was meant for her! She has such a bubbly personality and it made the experience that much better.
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November 2023 by Sierra Mitchell
Great experience with my 2 year old James is a gem. Very good with kids!
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September 2023 by Lukas
Me and my partner walked in on a Thursday night and were greeted by Jay. He was very helpful and talkative. He helped us step by step in order to create the perfect Bulid-a-bear. We purchased two, and through the whole time he was there helping. Highly regarded him!
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September 2023 by Lauren Wagner
The floor manager was so kind! He had such a bubbly and sweet personality. He let my daughter hear the sound that the machines make once he saw that she wasn't a fan of the loudness of them. He took time to explain everything and made the experience so fun for her.
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May 2023 by christina guglielmo
Absolutely wonderful experience Elliot is amazing! Kind caring knew exactly what my child needed. My child on our most recent visit began having a meltdown elliot walked over very kind very professional and offered to turn the lights lower and turn off the music to accommodate the sensory overload my child was experiencing. Also elliot informed me that if we call in advance and let them know we are coming they would do all of this in advance. Words cannot describe how much we appreciate the thoughtfulness and intuitiveness Eliot displayed, the kindness and compassion he showed. The store is ASD friendly, store manager Jason is also very friendly and caring. Jared the Dm is all all very very wonderful. Would highly recommend any parent to go visit. We had no idea the store was even at the mall, as we went into the mall for a complete different reason. This mall is also not a place we frequent however the entire day was just a wonderful experience Elliot’s kindness left a lasting impression on all of us especially my older child who understands and was really greatful with how his sibling was treated. If you’re looking for a nice place to take the kids this is definitely something to consider.
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April 2023 by Thomas C
*Highly Recommend* *Friendly Staff* *Great Birthday & Email Discounts* We would definitely return to this location again in the future.
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April 2023 by Have a Nice day
The staff were very helpful and really playful with the small children, they do get very busy and the selection of items on display might become empty, however overall had a very good experience with shopping at this location, would definitely return.
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March 2023 by Thomas Crumbaugh
*Highly Recommend* *Friendly Staff* *Great Birthday & Email Discounts* We would definitely return to this location again in the future.
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January 2023 by Nelmarie Adorno
Amazing store and Staff! So happy my girls and happy mommy. Thanks you for the best experience for my babies .
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January 2023 by Marie
staff was very nice the entire time, despite my nephew not knowing any english yet they all tried to make it a fun experience for him ! he loves his new plushie
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September 2022 by Ko Sa
James worked with my twins on their birthday bears as if they were his own kids. Best experience ever for them and me. I Will make it my business to come back to this specific store just because of him. Been to other stores and it’s like night and day. James you have no idea the impact you had on my kids who get overwhelmed in stores noise and crowded places. You gave me hope for their future and humanity. Thank you!
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August 2022 by Sheina Winsbacher
Went with my 19 year old daughter to spend some quality time together. The prices were reasonable for the animals. The clothing and accessories are where the prices get a bit high. Always look for a coupon online before you go. The store was pretty empty so most of the time we had the place to ourselves. We went through all the motions, chose the heart, pumped the stuffing, washed the bears and groomed and dressed them.I definitely remember it being more fun when the kids were little but we both had a nice time and came out with our cute bears.
