Build-A-Bear Workshop West Nyack allows customers to create a unique plush toy by adding outfits, sounds, and scents. The store offers a custom voice message recording to add an extra special touch to any plush. It is also a place to host a PAWsome party for birthdays, office events, or community gatherings, which includes a customized furry friend and a Special Heart ceremony. Reviews consistently note that the staff is incredible, awesome, friendly, welcoming, professional, helpful, passionate, and humorous. Employees are described as going the extra mile to provide an unforgettable and great experience, treating customers exceptionally well without a sales pitch. The overall recommendation for this location is very high.
I went for my sons first birthday bear and the staff was incredible. Thank you so much Percy and Stephanie for making my sons day!
September 2025
Had a great experience at Build A Bear (Palisades Mall Location). James and the team were awesome. The staff was friendly and welcoming right from the beginning. Couldn’t ask for a better experience and hope we can find James again the next time.
July 2025
Have and Pablo are extremely professional and helpful. No sales pitch treated my graddaughter as of she was royalty and the only one on the store. I highly recommend this store.
