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“Lots of products but we went to get a lawn mower that is advertised on their web site $269.00 but we were told that the two batteries and the charger did not come with the mower, after purchase all and the mower the total cost would be $800 plus.”
“A 36" door bottom sweep arrived damaged (shipped via UPS): the shipping container and door sweep were both bent. Quality Door & Hardware filed a claim with UPS and quickly shipped a replacement sweep, which was received in perfect condition. Excellent customer service.”
“Friendly staff. Had the stem I needed and advised me how to install it. Had left a message on answering macine when they were closed. They called me the next day. Highly recommend this place.”
“The store always has what i need!!!! They help you figure out your particular issue, and help find your solutions....better than Homedepot and lowes etc.....”
“Very nice local store. They have a good selection of items. If you have to run to the store like Home Depot or Lowes, stop here first. They might make your day and time.”
“Just happened today, and has happened in the past so now I’m gonna post about it. Anytime I need help in the Massapequa location, someone is available and knows what I’m looking for and where it is. Always a good interaction at check out too! Great customer service! Keep it up kids!”
“My boyfriend lives at this store - they have items that large corp. do not. We had to run here quick today and as always, the customer service is top notch, intelligent & will do custom orders if need certain parts. Support your mom & pop shops! They go out of their way for you. I have been here probably 100 times but this is what we bought today and took maybe 3 minutes tops. Fast, smart, efficient and good prices.”
“This place is amazing! Because it's beautifully designed and organized. They have everything you can imagine (and more) yet doesn't appear cluttered. The staff are mostly older people that know and care about their products and customers. When I first walked in, I felt like I had come from a time machine and was experiencing a store setup like they were in the past, in a small town. The staff was genuinely friendly and interested in my project.”
“I have been going here for 13 years for all my home needs and DIY's!I've never been to a store where everyone wants to help! They don't point the finger to where something is, they go right to the spot and show you options!Yesterday I brought my chainsaw to see if they would help me put the jammed chain back to its place. With open arms they spent some time to help me out!!!So thankful from the bottom of my heart!They are all so knowledgable helpful!I highly recommend this amazing place of business and I feel lucky it's right here in my area! ♥️”
“Unbelivable customer service. I went there for a thermostat and was not sure about the compatiability. So someone came to help me out and we spent almost 30 min to find a thermostat which supports line voltage. I was amazed by the patience and willingness to help. This is very hard to find these days. Highly recommended.”
“One of the better and bigger Ace's I've been to in the area. Great selection with that bigger size as well. I had no issues finding the couple of things I've been looking for each time I've been so far. A little bit more expensive than your typical big box hardware stores around, but this one is not only convenient for the area but also staffs some good employees that were very polite and friendly. Plus shopping through a locally owned store feels a little bit better on the inside too. I write this in the dead of winter, but they seem to have a pretty robust garden center that I'll be eager to peruse once spring rolls around. Huge parking lot all around the building, no problem finding a space.”
“Wow.. I was amazed.. one of the last few hardware stores on Long Island.. I miss the wood creaky floor and the shelves filled with stuff your grandpa would take you to get to fix a leaky pipe in the kitchen . And the little boxes of screws and bolts.But the golden ticket was to see all the trains.. not just any train.. but Lionel and American flyer trains.If you need anything.. come here first.. support your local businesses.. I am always about that...”
“Very helpful staff. When you don't feel like going to Home Depot, I find that ace is quicker and basically have similar products. Prices at Ace are competitive and sometimes with sales less expensive.”
“I have been coming to this Ace since it first opened, every single time I’ve been greeted and helped with the utmost respect and care. Frank is one of the greatest workers there; always showing me the best products for what I need. He asks questions and makes sure I am getting the correct item for the purpose. Hands down the best customer service around! Frank really knows his stuff and is incredibly helpful, I have no doubt he sheds his positive attitude to the other employees as everybody is always very nice. 10 out of 5 stars in my book.”
“My Kohler faucet head broke so I called and spoke to Linda. She said that Kohler would replace the faucet head at no cost. She asked me to send her the photo of my faucet and that she would call Kohler so that she could find out the model number. She called back right away and furnished me with all the information I needed to move ahead with Kohler. My part is ordered and on its way.I will be shopping at this store in the future and will always refer family and friends as well. She took time out of her day to help me even though they would not make a penny on this outcome. Thanks again Linda!”
“Excellent experience throughout. Quoting is fast and accurate, prices are great and delivery is on time. The staff is excellent from quoting to delivery. I highly recommend Awisco.”
“Walked in and was asked if I needed assistance immediately. Found the obscure tool I was looking for immediately and it was 1/2 the price of the Lowes or Home Depot which didn’t have it in stock.”
“A GREAT PLACE TO.FIND ANYTING .IN TOOLS . CLEAN STOCKED N NICE HELPFUL. PEOPLE BET A NICE PLACEVTO WORK FOR TOO...THERE GREAT LOVE ❤️. THE STORE.. GOT EVERYTHING U NEED COULD GO BROKE VERY EASY IN THERE.. W.F.”
“Helpful, polite,professional. How ever I wish you would keep up your stock there are too many items I can't find in your store. Sincerely
Andrew Patrinos”
“This is an old fashioned hardware store thats been there as long as I remember. You go in, and have a knowledgeable, friendly & helpful staff. You may have forgotten how pleasureable & valuable a store like this is.”
“The team at Northeast Equipment are fantastic! I brought my generator in for servicing on the day of a terrible storm and they were able to get my unit up and working in a few hours. They are knowledgeable and friendly and went above and beyond. Thank you!!”
“Such a pleasure to go there. As soon I walked in the service was amazing, polite and professional. I was even offered a cup of coffee while my paint was being mixed.”
“The only place I will go for my pool equipment repairs. Bill is a trustworthy, talented and honest businessman. Not only did he save me hundreds of dollars, he cared enough to follow up with me to make sure everything was working properly. Thank you Bill for the exceptional customer service.”
“Friendly staff , asked if they could direct me to an area of products I came looking for . Large store with 'lots to see' there .Sales register staff thanked me for shopping there at end of purchases .”
“I was looking for a roll of Bunji cord in the length of 25-30'. I found out at Kings West Hardware. I got the last roll. See photo. This type of Bunji cord is without the metal hooks. I am very pleased with my purchase and recommend this place to all!! Thank you!!”
“This place has it all, not only the products you need but most important they help you with the smallest things, very patients and accomadating. Great services and pricing with the largest selection.”
“All CoVid guidelines followed. Quick service. Odd location but awesome to know as it's smack in the middle of a residential neighborhood. They seem to have everything you need for most structural projects. Fast service. Seems to be the place for the locals... As in area specific for the contractor...”
“Jimmy (Jim) was very helpful in helping me find certain items.
Chris at the self checkout was great too.
Nice group of employees at this Home Depot location.
5 Stars......you deserve it. Keep up the good work”
“This place is terrific for plumbing supplies and the staff is very knowledgeable/helpful. The prices are reasonable as well. They are good for “do-it-yourself” type of work. I finally found a “go to” place for this sort of stuff.”
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“It's a pretty good local hardware store. It's not huge like the big chains, but they have a decent amount in stock for your regular household maintenance needs. They are pretty friendly and accommodating. I've used them for plumbing and hardware supplies, as well as tools. There is a rewards program and discount offers and you can order ahead for pickup or delivery.”