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10AM - 1PM 2 - 5PM
772 Erie Station Rd, West Henrietta
Post Offices
“After a poor experience at the hfl post office I came to this post office to get a new passport. Savannah helped me and was so so kind and patient. I really appreciated her being clear and so kind this morning. Someone give that girl a raise”
“I absolutely love this post office! I recently moved to another area 15 minutes away, and after going to this other post office, I will gladly wait in this line to deal with Jim or Jay or Alan, or annnyyy other employee at this location! They have such sunny, fun personalities that truly change the atmosphere. If you walk in here having a bad day, it will surely turn around. Not to mention, other places will deny you if you don't have things packaged up, labeled, or taped properly. These people will actually help you get it situated without making you feel like an idiot. I ❤️ you people!
THIS IS REAL CUSTOMER SERVICE. ?”
“I needed to get my passport. When I went in the clerk that could do them was going to lunch. She gave me the paper to fill out and come back in an hour. I did, and she made the entire process streamlined and exceptionally easy.”
9AM - 5:30PM
1900 S Clinton Ave Suite 25, Rochester
Post Offices
“One of the better post offices in the area although, the line can get long at times. But not always. A great place for your post office box because the lobby is open 24/7.”
10AM - 1PM 2 - 5PM
525 Thurston Rd, Rochester
Post Offices
“I live right down the street, and i believe people are Miss understood, the lady is very polite and professional at her job, and to her, i wanted to say, thank you for everything you do.”
“Even though their website says they do walk-in passport applications, they don't. You need an appointment. Thankfully we had an appt for a passport and were helped by a friendly staffer.”
“I entered into the Lexington Ave post office and when I went to the customer service window, I received the warmest greeting from the clerk on duty. Ms. Tracy D. She's the most professional clerk I've had the pleasure of encountering at this particular post office in a very long time. I truly hope that more clerks would be as friendly and professional as Ms. Tracy D.Thank you so much for your service Ms. Tracy D.Aaron D.”
“My interaction went great! The parcel arrived from Sweden in seven days. At the time of delivery I was not at home, they left a notice, after which I had to go to the department. Everything in the department was fast and friendly. The staff are polite and attentive”
“I’ve come here multiple times and chatted with Sydney who is by far the most polite and helpful worker ever. Extremely knowledgeable and kind. You can tell he takes great pride in his work. I don’t say this often but is honestly a perfect example of great hospitality and customer service!Sydney you are wonderful!”
2 - 4:30PM 9AM - 12PM
376 Lexington Ave, Rochester
Post Offices
“Artist Rick Muto painted a mural on east outer wall of post office building commemorating community's history. The Garden of Peace and Life is here, maintained by community volunteers.”
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“Not from the area, but staying with a local friend for a couple months to enjoy the greater Rochester area. I sent some Amazon orders to our friend's home outside Avon, but transposed the house number. Tried to get things updated with Amazon, but wasn't possible. Found the PO local phone number and gave it a try. Spoke with Julie and explained the situation and my mistake.She advised that she was going to update the local USPS carrier and that they'd attempt to hold the parcels at the PO until I'm in the area and can pickup with state ID.Just got a voicemail from Julie that the parcel we thought was absolutely going back to the Amazon seller was still in Avon and they held it for me. I know folk complain about the government and its agencies... BUT there's NO WAY the commercial competitors of the USPS would have gone SO FAR ABOVE & BEYOND for a random customer.AWESOME customer service Julie and Avon USPS team!!! Thank you for being dedicated professionals!”