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December 2023 by Sky Lee
Staff were great; however, the room itself was so terribly built that it ruined the experience. We did the taken room but there was so many problems that it not only slowed us down but we had to keep calling the staff in to make sure we were doing solving the problems properly which we were it was just the room itself being broken. Terrible experience. Maybe the other rooms are better but would recommend going somewhere else.
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December 2023 by Nisa M
Very fun, went with a group of 10, did the Taken 2 room and was pleasantly surprised at how much fun it was ! Definitely want to go back to try other rooms.
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December 2023 by Mirlinda Daliposki
Harry was amazing!! He explained everything so well and made the experience so much fun for me and my fiancé!! His hints were actually helpful. We will definitely be coming back!!
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December 2023 by Rachel Fattakhov
The escape room was fun (team one). The clock was ticking, brains were whirling, and some codes were obvious (not under pressure though ?). All in all, their policy is clear; book for the exact amount of people who are coming and have fun!
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November 2023 by Janae
Had an amazing time with my family. Taken was so fun. Our game master Harry was funny and super kind. Can’t wait to visit again to crack another room.
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November 2023 by Matthew De León
Terrible experience, workers had an attitude throughout the whole experience! I came with my family and spent $500 for a terrible experience! DO NOT RECOMMEND FOR ANYONE OF ANY AGE GROUP! DO NOT COME AND WASTE YOUR TIME! If I could put 0/5 stars I would
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November 2023 by Nina Nicole
I’ve been to many escape rooms and this one was one of the most disappointing. My group of 5 travelled from the Bronx and was excited to do one of their scariest escape rooms. It was not scary. At best, I can say it was horror movie themed but there was no scary music, no jumps, nothing the entire hour. Our game master had the worst attitude and it was difficult to understand him. We were told to use the walkie to communicate for clues. We asked for a clue for 20 minutes straight with no response. We were then told “the killer turned off the walkie by accident”. Um no.One of the doors didn’t properly open despite doing everything right. We were asked at which part we were in when we needed help.Lastly, it was extremely disappointing to find out it was only one room.All in all, game masters should be animated and attentive all throughout. The rooms should be interactive and when you pay to get scary, you should get that. It was not thrilling or exhilarating at all. The lack of spaces to move throughout the experience was also wack. In the end, we all thought we would get something due to the lack of attentiveness throughout our experience but we got nothing; not even extra time to make up for the fact that no one was paying attention to us for the 20 minutes. If you’re looking to get scared for the spooky season, don’t book the killer feature.Definitely won’t be back.
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November 2023 by LaShon Pitter
We had a great time celebrating my niece's 11th birthday. Cat helped us make a last minute get together awesome. The kids enjoyed the room although they didn't get out in time. The party space was clean and accommodated our group. The guys who supervised were awesome. We didn't realize the space was not wheel chair accessible, but they helped us get my niece's mom upstairs anyway. We'll definitely be going back!
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November 2023 by Grace Chin
After reading the glowing reviews online, I emailed to ask about having my son's birthday party here. Cat responded right away and was a dream to work with. She provided most of the answers I needed in the initial email and was easy to talk to when I had follow-up questions. Days before the party I was still trying to finalize the headcount and she made life simpler for me by ordering an extra pizza in case I had extra attendees. The day of the party, we had Harry as our game master and he helped guide our group of 16 kids on the mafia storyline rooms. Even though the kids did not solve the rooms in time, they still had a lot of fun. We'll be back in the near future to do one ourselves!
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November 2023 by Sara Chatalbash
My friends and I came for the Taken room. We were told that they were behind because of starting previous rooms late. We waited 20 minutes to be brought in. That should not happen- if you take any room late, that makes every other room after that later and later. I can’t remember his name, but the game master seemed in a bit of a mood. He was going through the rules so fast, that we had to ask several questions to clarify. He also had a speech impediment so it made understanding the rules, instructions, story, and hints incredibly difficult. Just being honest about that. The room itself would have been much more enjoyable if there hadn’t been so many problems with locks not working and needing to be cut open, doors not opening properly the first time, etc. Gamemaster had to stop the clock more than once and it really took us out of the flow. After making us wait so long to start and all of the problems we had with the room, nobody offered anything to rectify it. I’ve been to other escape rooms where this happened and they gave an immediate refund. We will not be returning, unfortunately.
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November 2023 by Amanda Persaud
Great experience. We solved the puzzle but they did not restrict us when we were a few minutes late. The staff was helpful. The rooms are a little small for a group of 11, but well organized otherwise.
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October 2023 by Daniel Wunder
The staff was really helpful and friendly. This was my first escape room and we had a great time. I can definitely see myself going back.
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October 2023 by eddy flores
It was an awesome time! The staff was super friendly and accommodating when some of our group was late. We did disorderly conduct and had a blast. Not too difficult and not too easy. Will definitely be coming back to check out their other rooms for sure. It was a great birthday outing! Big thank you for the staff!
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September 2023 by Helen Schulman
We had a great time, Joel was extremely helpful setting us up! We had 7 family members with us ages 13-78. Everyone contributed to help find Nonna’s money. We found it with 20 minutes to spare. It wasn’t easy! Great surprises and clever clues. Highly recommended for a family fun activity. Thanks!
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September 2023 by Deedee George
Although it was the first time ever experiencing the Escape room, it was awesome figuring out the clues and coming up with ideas that would work. Harry, the manager at the time, made sure we clearly understood the process before entering the room and while we were in there. He had great people skills and answered any questions we had. Unknowingly, we happened to pick one of the most challenging rooms and didn't do too badly, in other words we were almost there. Overall, I will certainly be back again, with possibly a larger group.
