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February 2024 by Kathleen Singh
I went today to pick up my medication which I previously asked the pharmacist to order for me she told me it's going to come I came back today it wasn't there then I had to wait and one of the soci told me that it it didn't come hey can you come here I was like who you think you're speaking to like that in that manner have some respect she was like okay and I said I'm not rude I never never speak to anyone in that manner can you please kindly help me get my medication it's very important that I get it and everyone observe how she spoke with me and how I dealt with the situation but no one in authority not even the pharmacy so anyone there step up and ask well what's the problem I observe that they don't care about customer quality service they only care that they have a status and the position that I'm better than you and it's like watch out who are you we are customers that are there to get our medicine I need to be respected and careful please CVS associate and management please kindly train the associates in CVS pharmacy in West Hampstead to treat all with respect and I didn't get that you need to look into this matter and train your employees in the most proper and customer service one thing I want to point out overall the employees in the front margarita all the rest of employees were very kind in the front not in the back where the pharmacy I need to point to that and make it clear I observe the front is very kind hearted all of the employee but employees in the back are very negative
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February 2024 by Abraham Lieberman
Amazing people here. Margarita by the counter is super helpful and nice. Great encounter. She truly is a brand ambassador for cvs. Intelligent, friendly, and professional!
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February 2024 by Just Being Honest
On the date of January 30th 2024 at approximately 12pm, I was assisted by the pharmaceutical team which consisted of Nancy, Amy, Maria and one other young African American young lady that always has her hair wrapped unfortunately, I didn't get her name. I've been using this CVS for 30 years and never experienced such disrespect and unprofessionalism. Nancy stated if I'm unhappy don't come back. When I asked for her name she said I'm not giving you my name you're messing with the wrong one!. She was so rude and loud. As that was transpiring, the young lady with the wrapped hair found Nancy's actions to be funny and was laughing which is completely unprofessional. In addition to that, I asked Maria if she was in contact with my doctor since they didn't have the prescription yet and she said she spoke to the doctor already when in fact she hadn't spoken to the doctor because as I was waiting I called the doctor's office myself and was told no one has reached out nor was the doctor able to get through to the pharmacy. Amy the pharmacist manager had gotten involved and did her best to try and resolve the issue however, this should have never happened in the first place. The disrespect, the embarrassment and unprofessionalism was astronomical. Luckily I was able to get the District Leader of Pharmacist contact info and look forward to speaking to George Soulos to rectify this ridiculous behavior. Proffesionalism is key at all times especially when working with the public this team did not under any circumstance exude that and quite frankly its disgusting.
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February 2024 by Neo Douyon
My mother came in to pick up a prescription and spoke to Nancy at the pharmacy. She was extremely rude and began cursing at my mother over a simple misunderstanding about the prescription. There were other employees at the pharmacy who were giggling in the background. I will never be coming back here. The service was already terrible but this was the last straw. It was unbelievably disrespectful. I’m not sure what she’s going through in her personal life, but it’s unacceptable to take it out on paying customers. It’s not my fault you work at CVS.
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February 2024 by Elise Logozzo
pharmacy is horrible - they NEVER answer the phone, someone just picks up and hangs up, extremely frustrating. Kept telling me to call my insurance bc it was expired and i had no issues, its been active i picked up a prescription last week! oblivious to what is going on - horrible customer service. This review is just for the pharmacy, cant speak for the store.
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December 2023 by Jacqueline R
I had a great experience on this trip! Person in front was very helpful and had the line moving. Fast check out and I used my savings of 30% off my purchase?
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December 2023 by Aleksey Aminov
Extremely unprofessional. I came to pick up my prescription through the drive through and they told me that it wasn’t ready yet. They told me to wait 15 minutes so I wait 20 to be safe and came back but they told me that 15 minutes wasn’t up yet. So I end up waiting in the parking lot for a total of 30 minutes just for them to tell me that i have to come inside. Inside, I waited 20 more minutes for them to get my order together but then they told me that they didn’t have half of my order. Now I have to come back again.
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December 2023 by Sharone Brown
Nice and clean. Sales associate was very helpful and friendly. This was my first time visiting this CVS. Only bought lip balm.
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December 2023 by Kerri Cucciniello
Loyal customer for 20 years. Pharmacy is in shambles since Eugene left. One issue after another. It's deplorable.
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December 2023 by Nancy D.
I want to say that there is an elderly woman that has been a cashier for maybe 20 years, She is the sweetest most helpful worker ever. She always greets everyone and has the patience of a saint. She deserves a promotion and a raise!
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October 2023 by Sean S
The general store, and the staff that work in the convenient section are great.However, this pharmacy is absolute trash.My experience:I had a medication filled here a few months ago. Then I called my doc for a refill. I was informed I had 11 refills on file. When I called the pharmacy the automated system did not recognize that medication. When I tried to speak with the pharmacy staff I was on hold for 35 minutes. When the employee picked up the phone she said hello then immediately hung up on me.I then drove to the pharmacy. The employee told me they do not have my medication on file and I had never filled it at this pharmacy and there was nothing they could do.I then called the docs office again. They confirmed this was the pharmacy and they placed 11 refills.I had the medication sent to Walgreens by my doctors office . It was ready in 15 minutes……Such a waste of time and energy at this place. Every time I go here I feel like I need 30 minutes to recover. The pharmacy Staff is untrained , unprofessional and an absolute nightmare to deal with.It terrifies me that the staff here is responsible for providing people with life saving medications.They need to do better or close. It should never be this hard to get your medicine.
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September 2023 by Michael Nicosia
Best cvs location is west hempstead across from halls pond. Staff very knowledgeable and friendly. Store always in nice order. Easy to find things.
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August 2023 by Chate
This location refuses to pick up the phone. Has very long line in the store and at the drive-tru!Their pharmacist seems to be completely oblivious to the fact that they need help.
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August 2023 by Susan Fisher
I wish I could give a zero. They have a drive through and can’t manage it. Then the representative says come inside there’s no line. Well if there is no line inside why is the drive through almost 10 cars deep?
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August 2023 by Kim DeStefano
I’m not sure what is happening with this storeShelves are messy and empty! Went in for a wedding card.. couldn’t find one.. not even a blank card!Where is the management for this storeI have to travel to RVC if I want a CVSSad