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July 2024 by N V
Peter is unprofessional. Wouldn’t buy a boat from this place!! Doesn’t know a thing about customer service.
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May 2023 by Randy Rodriguez
Great Service
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March 2023 by Adam G.
Not trustworthy and I would never leave my boat in their slip, winter dockage, etc. these people are scam artists and you will pay 300% more than necessary by having them look at your boat. Consumer beware!!!!!
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March 2023 by Tina Bing
My husband and I are new boaters and our friend recommended Bergen Point Boat Sales. We had the pleasure of meeting Peter who helped us through the whole process and made us feel comfortable. I highly recommend this Establishment and Peter
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March 2023 by Steven Dens
I went into Bergen Point not knowing anything. Peter Ciancarelli helped my family and I get accumulated with boating and treated my family like we knew him forever.
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March 2023 by peter c
Bergen Point Boat Sales treated me with respect and honesty. They held my hand the whole way. The best place for new boaters
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March 2023 by Ricardo Gonzalez
DO NOT TRY TO BUY ANYTHING FROM PETER CIANCARELLI WORST BROKER AND LYER I EVER MET
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November 2022 by D. L.
Warning - think twice on dealing with this Boat yard for sales or service! My husband and I bought our 26' boat new through Bergan Point Yacht Basin 20 years ago and have been a loyal customer, only to dealt recently with a a situation that leaves us feeling betrayed. BPYB maintained, repaired, winterized, and stored our boat, costing on average of about $6-8k per year for 20 years' time - I'd say we were pretty good customers. Of these services, I have no complaint. My complaint is that upon authorizing Bergan Point Yacht Basin to sell our boat last month, the dealings with their sales person was less than stellar, he was not upfront on the value of our boat, I found out (he apparently did not want us to know) he inflated the price of the boat to the buyer 4k above what he told us the price of the boat would be -telling the buyer these were "service charges" (which included taking them for a trial spin...shouldn't that be part of the sales pitch or what we pay a commission for?). The 4k would then not be part of the "sales" price, thus BPYB would get the commission plus the whole 4k, perhaps this is a typical practice to boost revenue but to the seller this seems like a way to shake more money out of the deal and something the seller (we) should be made aware of. The buyer (who I also found btw) refused to pay these extra charges, BPYB then charged our credit card an extra 1k in addition to their commission. BPYB said this was charged for "prep" work needed to sell our boat, which they never mentioned would be charged to sell the boat (we probably would have agreed to this sum had they informed us up front). My husband called our BPYB salesman Peter to disagree on the issue, and was met with belligerence. Then I decided to call BPYB myself to discuss this charge with the owner, JOHN, all he kept repeating was "just look at the bill" (yeah, we were looking at it) ...The only "bill" sent was for a 1k deposit as a down payment for winter storage should we not sell the boat, but the boat was sold before the winter and we do not feel that we should have to pay for winter storage. John's conversation with me was conducted in condescending tones, saying he was "shocked" at us for stopping this credit card charge, saying "after all we did for you over the last 20 years" (excuse me John, but we paid for "all" you did for us, your service was not a gift, and we never disputed any of your charges, and continued purchasing your services for 20 years, who should be thanking who?). Further rationalizing he said, "You know, we only charged you only 5% commission and we usually charge 10%" (hey, John- not my problem). Finally, John said in a raised voice, "I will not discuss this further with you" and "you do not know what you are talking about" (as a woman I certainly did not feel comfortable with the dismissive tactics of this man). As I tried to state my concerns, this rude man became angrier at me, talking over me as I spoke, and would not even make an appointment to discuss this further. The credit card company is now investigating. The dispute may be for a mere $1000, but the entire handling of the issue speaks to good will and honesty and this is not the way to conduct ethical business. In retrospect, considering the owner John and his salesman Peter's belligerent attitudes and poor customer service, one can certainly call into question now all our past dealings, severely tainting this 20 year experience with Bergan Point Yacht Basin.
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July 2021 by Joe N.
These guys are the worst. They sold me a boat that they said was in mint condition and has been nothing but a headache since the day we bought it. They promised everything and did nothing. Literally the day after they dropped it off the engine died, ignition switch stopped working and so many things went wrong. Just bad guys.The worst part was I used one of their mechanics on the side-- Ron -- and he turned to be the biggest scum bag of them all. I don't care that I'm ratting him out. I paid him a ton of money to winterize my boat -- in advance -- and he showed up once, said he'd be back and I didn't see him until the spring. I paid to have it winterized, have my I/o removed/serviced and he was there for an hour. Paid him another $700 and he never showed again. When it came time to commission the boat in The spring , he talked a big game. Came for about an hour, told me all the great stuff he did, what a great deal he was giving me and I-- like an idiot gave him a other $600. He said he'd be back to replace parts (engine plugs) and do a bunch of other important stuff. He was also going to paint my boat bottom. After cancelling 3 times he finally showed up at around 8 at night. He did a shitty job painting my bottom within the hour of day light he had, asked for more money and said he'd come with me when we transported the boat to the harbor. He said "it's part of the service I offer " I coordinated the timing with him to make sure he'd be there. Waited 2 extra weeks just so he could make it. The morning the hauler came (after trying to contact him for days before) he bailed on me an hour before . Also turns out he never put my plug back in. If the hauler didn't notice, the boat would have sank. He also screwed up my fresh water pump when he re-routed around hot water heater and when I hired a new mechanic to fix it he said "whoever" worked on your boat was terrible, he left the engine plugs out. And here's the best part. At the end of last season he replaced my primary and secondary fuel pumps and this past weekend my boat stopped working and the mechanic said the fuel pumps are shot. Overall this guy is a scumbag and he works for this company and it's clearly the type of folks they have working there. Stay away from these guys. They're scum and they know it. Even their own mechanics say they suck. There's so much more to this story but I'm done.
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August 2020 by Shaun N.
Bought a boat from this marina a few months ago and paid for a tune up that they never did which they refunded us for because they tried to scam us. The day after we got the boat it wouldn't start which we had to pay to fix. A week later it broke down again and we called them to tell them they sold us a boat that didn't work and they were very rude and basically said it wasn't their problem anymore. Over all I would not recommend getting a boat from here because they will sell you a boat for 30,000 that doesn't work and not care about it.
