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November 2023 by Sue Slocum
I walked into this store with a phone I ordered from Verizon on line. I explained to the agent exactly what I wanted to do and activate the new phone. Bridget took my phones and started the process of transferring and activating. Half way through the process, apparently she realized she was supposed to clock out or realized she ran into a problem. She brought the phones back to me and said I’d have to call customer service myself because I didn’t buy the phones from that particular store! She made it clear she was over her scheduled shift and left me to do the transaction. There was no service on my phone so I was connected to the WiFi to make the call. Customer service tried to assist but was concerned I’d be dropped when trying to activate the phone. I asked if I could use their land line to stay on the line with the agent. John said I don’t think I want to do that!! Walked in the store with service left with none. Was without service until I could contact Verizon the next day. I would not recommend this store to anyone and was extremely disappointed. Extremely poor service and lacked knowledge.
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November 2023 by Patricia Barney
Needed a phone case and selection was extremely limited. I was rooks to order off Amazon.
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June 2023 by Rachael Jablonski
Staff is useless. Zero tech experience and zero ambition to even pretend to help you.
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June 2023 by Concerned
Staff is useless. Zero tech experience and zero ambition to even pretend to help you.
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June 2023 by Judith Ziegler
very knowledgeable staff, friendly and made my upgrade very easy to complete
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December 2022 by Karin Frybarger
Representative was informative, pleasant, friendly. Very satisfied with the service he provided.
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June 2022 by no way
PRICE GOUGING!I was sold an Android power supply for $58.xx with tax.I found out later that the SAME item is $19.99 on Verizon. Com.How much profit is enough?Paying over $100.00 a month for 5G service that ISN'T available.Within 15+ miles of Wellsville.Then Verizon charges $10.00 for the privilege to speak with some levels of Support after waiting 40+ minutes of being on hold.OUR time is valuable too!From Verizons quartly report for 2020:Verizon revenue for the twelve months ending March 31, 2022 was $134.300B, a 3.67% increase year-over-year. Verizon annual revenue for 2021 was $133.613B, a 4.15% increase.And yet people are upset with the fuel companies.Exxon doubles profits from last year to $5.48 billionAt the end of April, Exxon Mobil reported $5.48 billion in profits during the first quarter of 2022 – also more than doubling its profits compared with the same period last year.May 7, 2022
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February 2022 by vanessa stachowski
This Verizon location has a very patient and knowledgeable staff. I feel fortunate to have them in our community.
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December 2021 by Nicholas Davis
John Ditty was an amazing help in helping me choose the correct phone and plan to meet my needs. His expertise and customer service was greatly appreciated. Highly recommend!
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October 2021 by Jana Testani
Rodney has helped us many times. One of the most honest sales people you could come across. And we shop through him all the way from North Carolina. It’s always a pleasure doing business with him. He is on top of everything for us.
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October 2021 by Billy Shaw
Great staff they are willing and able to help you with all your Verizon phone needs
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September 2021 by Marie Halsey
Store was clean. Very nice lighting. Service was prompt and able to answer all of our questions and quickly solve an important issue. Thank you for everything. We will be back.
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September 2021 by Deborah Ellis
Rodney and Vince are wonderful. Very helpful and knowledgeable. Always pleasant and polite.
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September 2021 by Brian Strawser
Very helpful. Easy to enter and leave.
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July 2021 by Matthew Merriam
Friendly, knowledgeable, and extremely helpful staff
