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September 2024 by Emma Jones
always fast and professional
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April 2024 by Dave Weston
Very efficient and polite
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April 2024 by Scott S.
I would recommend anyone reading this review to try another pharmacy. This is my experience and I understand that they might differ from other opinions.I have used this location for years and have had consistently rude technicians, technicians that when you call and ask to speak with a pharmacist, they will get on the phone as if they are one (always ask if you are speaking with the pharmacist after requesting one), I have been told I am extremely difficult but as I see it, I am just advocating for myself as I had previously for my clients as a Social Worker, and a general lack of courtesy/respect for customers. All that being said, the ACTUAL pharmacists are knowledgeable and cordial. Honestly, I hope Wegmans Eastway Pharmacy reads this review and here is why....... If you asked me how could we improve? or change your opinion?? It would be starting with the Technicians. This job requires constantly interacting with customers all day and really needs a nonjudgmental, incredibly patient and social individual, and an ability to maintain cool under pressure( de-escalation tactics). I would suggest they try and hire PA/RC (Peer advocates, Recovery Coaches) as technicians especially when dealing with "difficult" customers. I totally understand that this idea will not be financially feasible but what I can guarantee is that your customers will have much more positive interactions with those technicians and that would reflect greatly on this and other review scores.
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October 2023 by Lindsay R
Consistently slow and confused service, rude employees. Not just the people who work at the register, yesterday I had to call twice to get straight answers about what was going on with my prescription & the pharmacist was rude, unprofessional and hung up on me, unprompted. Pretty sure this was the wegmans pharmacy that had the employee caught earlier this year stealing hundreds of thousands of dollars by “duping the pharmacists” too… take your business somewhere else, they clearly don’t know what they’re doing, aren’t paying attention, and obviously don’t care here.
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September 2023 by Kalene Morgante
We've never had an issue!
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September 2023 by Tim S.
What a terrible experience. The first SCO cashier put in the wrong PLU for my coffee, even after I told him what to type. Then he left to get his card to unlock my register and took awhile to come back. It was an honest mistake, and he apologized for the wait. He was excellent. The actual cashier posted at SCO was a boar. I asked her to void the line item and she didn't seem to know what I meant. Then I said it is this PLU I can type it in and she got offended, she defended herself by saying loudly I DIDNT SCREW IT UP. I advised her not to get aggressive and that part of customer service is actually working with a customer to solve a problem, not assuming you're the expert in the situation where 2 associates have already failed. It's sad to see the state of such a beloved local company.
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February 2023 by Toijah H.
Also I wanted to say no problem and no worries. This 4 da wegmans in webster, on Holt Rd.
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November 2022 by Mel N.
Three stars only because they do not offer water refill i.e. water bring your own container and you can refill it like a Glacier service. This is surprising only because they and the rest the state is very conscientious about bringing your own bags and not filling landfill focused.For such a large company, you would think that they would offer refilling water stations with high quality, great-tasting water whenever you need it, even if the store isn't open. Glacier makes reverse osmosis (RO) water in it. Its TDS is 25 - 40ppm, very soft. Also, its price is $0.35 per gallon, so it is so inexpensive compared with bottled water's $1.00 per 8 oz!It should be a part of Wegman's sustainability strategy with the provision of environmentally-friendly bottle refill water solutions that provide chilled, filtered water!
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May 2022 by Tod Clements
Always busy.Seem to blame Dr's office on their mistakes and slowness...
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April 2022 by Megan C.
While I no longer do my core grocery shopping at Wegs (any Wegs) I still find myself at Eastway every other week to pick up odds and ends after the gym or when running errands around Baytowne. I grew up shopping at Chili, spent college shopping at the Pittsford and East Rochester locations, and now live equidistant from East Ave, Ridge Rd, and this location. Eastway reminds me the most of Chili and is a great location with great staff. The coffee shop here is smaller than any other location, which makes sense since I don't think they deal with a big morning commute crowd. The market area is spacious and they have a nice check out process if you park on the side of the building and check out there. Overall another great Wegmans - clean and ready for you anytime of the day.
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March 2022 by Anne Quivey
Our family has used this pharmacy for several years. We have always received excellent care and advise. When our son lost his insurance they provided discounted prices for his medications
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January 2022 by Ryan C.
Just the superior out of the two "Webster" options. Layout is better, more updates, lighting is better, and the beer selection is much larger. The parking lot is also a ton better here as well
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August 2021 by Jason C
Real sloppy service can’t get a straight answer out of a 4 reps for over a week. Terrible
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July 2021 by Kristine P.
Wegmabs is iconic. If you are from the West coast, you have to step into a Wegman's and see how a grocery store should be. The sandwiches are delicious. There is an isle to grab and cook entreès. The craft beer section can take 45 minutes to browse or just a get mix and match 6 pack. The health food and nutrition section is pretty impressive. The best part- low prices!! So much to offer and the costs are reasonable!
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July 2021 by Sarah G.
HOW have I not reviewed this Wegman's?!? My husband and I had our first date here!!!! Yes, you read that right. Classy, eh? So this particular location will always hold a special place in our hearts. One of the reasons we picked this place to meet is because of the variety of food options in the cafe area... unfortunately, due to Covid, the cafe is nothing like it used to be. We used to love the self serve hot and cold foods: Chinese, wing bar, salad bar, etc. Nonetheless, we have always LOVED Wegmans subs and that's what we usually get. Chicken Parm sub is amazing! As for the rest of the store, we always loved shopppng at Wegman's. I have to say, the prices here have SKYROCKETED since our visit 2 years ago. I couldn't we live how expensive it is here. Staff are top notch. Cleanliness is great. Variety of items is excellent.
