-
November 2024 by Patrick Hanna
Chris has worked on my vehicle on three occasions. The work was perfect and the price was very reasonable. The service was friendly and I will definitely return and recommend this business to others.
-
October 2024 by Andrew Bertino
Chris did a great job when someone backed into my Volvo. Looks good as new.
-
October 2024 by Candace Messner
I can't say enough amazing things about this place. After an incident where your car needs to be repaired through insurance, there are so many moving parts that are unfamiliar. Upon meeting Chris, my stress instantly was diminished. Chris got me in immediately when most places couldn't get me in for weeks. Within one phone conversation he took every single thing off my plate. He works closely with the rental company I was working with, so made picking up and dropping off my rental a breeze. He handled the insurance claim and dealing with them fully. He was always accessible to answer any questions and had the work completed faster than I could've imagined. If you have the unfortunate need to get work done on your vehicle, this is the place you want to go!
-
August 2024 by Paul Reinhardt
Job on my car was excellent. Rav 4 looked brand new. Chris kept me in the loop throughout the whole process. I would recommend this body shop to anyone.
-
August 2024 by Kristina Fennessy
Wow! Chris is so great to work with! I recently had someone back into my car and took a good bit of paint off my bumper. The dealership wanted to replace at $1500! Chris was able to repair the paint for a quarter of the cost. I highly recommend MARS!!
-
June 2024 by Janice & Larry
These guys are awesome love the name too because the service was out of this world. The owner I think Chris took time to 1 on 1 with me asked me what I wanted done and took the time to really listen and did all I required at a very good price. I hope you all stay around foreverrrrrrr
-
April 2024 by Michael Barbosa
Chris is awesome! He was very kind and generous with pricing. Would definitely recommend in a heartbeat!
-
December 2023 by Gina Sgrizzi
LOVE LOVE LOVE CHRIS!!!!! HE S THE NICEST GUY IN THE UNIVERSE!!!!! DOES THE BEST WORK!!!!!
-
May 2023 by Temu Medford
Great service, even better people. Friendly and fast workers!Services: Painting
-
April 2023 by Kal Law
5 star quality work I trusted my Audi with Chris and his guys and they restored my car back to awesome shape in only 3 days…his son did great paint work and I appreciate the time pride and effort they took into the work I needed done I highly recommend MARS collision
-
October 2022 by Mark
Honest hard working guys, did a great job on my CLA. It had multiple dings and scratches and they were able to tackle majority of them. Quality work.
-
October 2022 by Brandon Bassett
Tl;drThey don’t stand behind their paint work which is not very good.I had the hood of a vehicle repaired painted in 2020 by MARS of Rochester. After having the hood painted my initial inspection found several inconsistencies in the paint which MARS of Rochester called fish eyes. They reassured me that this wasn’t a problem. When I pushed to have the issue remedied I was told that it was a problem with improper surface prep. This communication was all done remotely with photos being sent. They then requested to see the vehicle. After trying to set something up I was told they are going to need a couple weeks “We’re gonna need a couple weeks. The reason those happened are because there’s moisture in the air lines. So if we paint it again now it’ll happen again. We’re installing an air conditioning unit in our air compressor which will take care of the problem” Over a month goes by with no response I reach back out and was reassured that those defects wouldn’t be a problem and they didn’t repaint my hood. Now the paint on the hood is peeling all around the spot the defect was repaired and where the “fish eyes” were. I reached back out and was told “ That’s totally fine. Like I said, we painted that hood over 2 years ago. We don’t warranty work beyond 2 years, for the reason that many factors can contribute to paint coming off/peeling off of a car. Stone chips are the most common cause of that. The defects before were called fish eye. They happen when something gets trapped in the solvent. That was sanded completely and repainted. You can post a review if you’d like, but unfortunately since it has been 2 years there’s nothing we can do free of charge. I thought we did. If we didn’t it’s because you didn’t reach back out to set that up. Like I said, this isn’t something we could fix free of charge due to the time frame. NYS requires work to be warrantied for 90 days after repair. We are well beyond that. Have a nice day.“ Not only does the story change multiple times about the paint job they don’t even stand behind their work and redo it.Services: Painting
-
September 2022 by Brandon B.
Tl;dr They don't stand behind their paint work which is not very good. I had the hood of a vehicle repaired painted in 2020 by MARS of Rochester. After having the hood painted my initial inspection found several inconsistencies in the paint which MARS of Rochester called fish eyes. They reassured me that this wasn't a problem. When I pushed to have the issue remedied I was told that it was a problem with improper surface prep. This communication was all done remotely with photos being sent. They then requested to see the vehicle. After trying to set something up I was told they are going to need a couple weeks "We're gonna need a couple weeks. The reason those happened are because there's moisture in the air lines. So if we paint it again now it'll happen again. We're installing an air conditioning unit in our air compressor which will take care of the problem" Over a month goes by with no response I reach back out and was reassured that those defects wouldn't be a problem and they didn't repaint my hood. Now the paint on the hood is peeling all around the spot the defect was repaired and where the "fish eyes" were. I reached back out and was told " That's totally fine. Like I said, we painted that hood over 2 years ago. We don't warranty work beyond 2 years, for the reason that many factors can contribute to paint coming off/peeling off of a car. Stone chips are the most common cause of that. The defects before were called fish eye. They happen when something gets trapped in the solvent. That was sanded completely and repainted. You can post a review if you'd like, but unfortunately since it has been 2 years there's nothing we can do free of charge. I thought we did. If we didn't it's because you didn't reach back out to set that up. Like I said, this isn't something we could fix free of charge due to the time frame. NYS requires work to be warrantied for 90 days after repair. We are well beyond that. Have a nice day." Not only does the story change multiple times about the paint job they don't even stand behind their work and redo it.
-
July 2022 by Mark Henry Shaheen
Honest hard working guys, did a great job on my CLA. It had multiple dings and scratches and they were able to tackle majority of them. Quality work.
-
February 2022 by Mary Beth Hall
Cracked the side mirror in my new car. Got his name from my insurance guy. Took pics & emailed nd I took it in to be looked at. Told I needed a new mirror. I asked him to call when he had a price and I never heard back. Called 2x and got no return call. ,??
