Kohl's is a store that carries favorite brands in fashion and footwear for active and casual lifestyles, including a very nice shoe selection and quality brands for both men and women. It also features beauty products by Sephora and items to decorate the home. The store is clean, with clean changing rooms. Shopping focuses on discounts, with normal prices considered high. Savings come from sales, special coupons, and Kohl's Cash, which help make prices normal. Some customers express frustration that coupons, like the 30% off offer, are no longer honored on many items they used to cover, which affects shopping habits. The addition of Sephora is seen by some as a disservice, taking up floor space while rarely seeing customers. The staff is generally described as kind, friendly, helpful, and informative when they can be found, though they are sometimes hard to find. Checkout experiences are mixed; the wait in line isn't bad, but there are more self-checkouts than attended ones. The returns and purchase registers are in the same area, and at self-checkout, assistance is often needed but not always available. The company promotes hassle-free returns and free store pickup.
Even though there wasn't an associate in the shoe dept, when I went to checkout the cashier helped me verify that the boots I has tried on were on sale.
February 2025
Shopping for kitchen items. Difficult to figure out pricing. It should not be this challenging.
January 2025
The worst time of year to shop, but always find good deals and what we need usually when we go.
