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January 2024 by Jason Girvin
A recent visit to Kinecta Federal Credit Union in Webster, NY began with looking to secure a loan for my son’s student housing needs, but I ended up walking out of there blown away by the outstanding experience, and in a better financial position than when I walked in. I attribute this to the exceptional service and expertise provided by Tim Ostrander.From the moment we walked in, Tim welcomed us with a warmth that made us feel like valued members of the Kinecta family. His level of service was unparalleled, and it was evident that he genuinely cared about our financial well-being.Tim's knowledge and expertise in the field were remarkable. He guided us through the loan process with a level of professionalism that left a lasting impression. What truly stood out was his ability to communicate complex financial concepts (at least to me) in a clear and understandable manner. Tim patiently addressed all our questions, ensuring we were well-informed every step of the way.One aspect that truly distinguishes Tim is his exceptional salesmanship, paired with a genuine concern for our financial goals. Our experience with Tim felt more like a conversation with a friend, making insightful suggestions that ultimately benefited us. Importantly, he never pushed any additional services on us; instead, he tailored his recommendations to our needs. He listened, made suggestions, and helped facilitate our decisions.Through Tim's guidance, my son not only obtained the needed student housing loan but also acquired a credit card with a low limit. Tim's approach was not just transactional but educational, imparting valuable lessons on responsible credit card usage to prevent any financial pitfalls. Moreover, Tim facilitated a significant financial move by helping me transfer a high-interest rate credit card balance to Kinecta at an unbelievably low rate.My experience at Kinecta Federal Credit Union, and by Tim Ostrander, exceeded all expectations. Tim's customer-centric approach, coupled with his wealth of knowledge and genuine care for our financial well-being, made this visit memorable. I am truly grateful for the exceptional service provided by Tim and the entire Kinecta team. They have undoubtedly gained a loyal and satisfied customer in me.-Jason
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January 2024 by Liz :D
Tim is awesome! He took the time to explain my credit card and show me a more efficient way to pay it and help me raise my credit limit. Feeling good about any issues in the future. Thanks Tim! :)
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January 2024 by rudy Perez
Had a wonderful experience at the Webster location. I worked with Timothy and he was very helpful and knowledgeable. I will recommend Kinecta to my coworkers and family for all their banking needs.
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January 2024 by clinton faling
Timothy from the Webster branch is absolutely amazing. Great person to work with understand your struggles. If I can give them 100 I would person To deal with above and beyond and takes the time to follow up, which means a lot for customers like me again thank you Timothy
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December 2023 by Eric Fodor
I have been with Kinecta since they were exceed and I’ve never had anyone as helpful as Tim Ostrander. Tim is a a great help every time I come into the branch. He is very friendly and informative and really knows how to work with people.
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October 2023 by John Van Lare
Timothy Ostrander was extremely helpful and very polite !! He is an asset to Kinecta.
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September 2023 by Mimi Debole
We have been with Kinecta Bank for over a year. I remember walking by one hot summer day and there were employees handing out information about Kinecta. What I was so impressed with was Tim Ostrander handing me a water. His personality is infectious. Every time I enter the Bank I am always Greeted by everyone with a big hello and smiles from everyone. Jason, Rob, Sandy, Deb and Ashley are all amazing. I highly recommend this bank to everyone. Great Service, Amazing Bank Products.
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September 2023 by Scot Troendle
Tim is great he went above and beyond and helped me with various issues
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July 2023 by Karen Nugent
My experience with Tim Ostrander at the Webster Branch was such a great easy experience! Tim was readily available with all my question and urgent time of the essence matters. His communication and follow up was excellent! I highly recommend Tim for all your banking needs here at the branch!
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July 2023 by Alex
Jason C. Stole my 30 year loyal buisness from ESL by simply offering fair Savings rate returns. Anyone getting robbed by your local credit union I highly suggest you check out there liquid cd. ESL took hundreds from me a month that I could of been making. Jason overheard me complaining about low returns at the local wegmans and suggested I stop in. Best decision I've made in quite a while. Go see jason!
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June 2023 by Matthew Volpe
Kudos to Tim for helping me with my banking needs and his exceptional customer service!
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May 2023 by Patrick P.
I just wanted to mention that the kind person that helped me navigate thru your Crazy online Web site, Miss Cathy, was very helpful and very patiently answered all my questions. It was a pleasure working with her. Ty, Pat Pellegrino
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April 2023 by Acardboardbox
Tim and Sandy are both great to work with. Always a friendly atmosphere. Highly recommend.
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March 2023 by Tracey D.
Tim was very friendly, attentive and knowledgeable. He made me feel comfortable and I'm glad to be a part of your credit union.
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February 2023 by PADAH KALAYAH
Tim was Awesome!!!! And very helpful everything went smoothly and any questions I had he was able to help…Kinecta has a very comfortable environment I recommend opening an account with them?
