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“I've had my fair share of problems with Spectrum like many others, but my in-store experience left nothing to be desired. Aaryanna was kind, attentive, thorough, and knowledgeable. Although I only went in for a hardware swap, Aaryanna was just so pleasant and authentic that it turned what was supposed to be a simple errand into amazing vibes for the start of my weekend. People like Aaryanna are unsung heroes of humanity. And if "Spectrum Owner" wants to respond, it should be by saying something awesome about Aaryanna, and not a link for more help. She solved all the issues!”
“Had a problem of changing plans on my iphone prepaid. On the telephone with prepaid and could not get answers.
Gary at Holt Rd was able to personally reach out to the other department and get me connected to solve the problems. Great people working there! Thank you!.”
8:30AM - 11:30PM
1077 Michael Dr, Webster
Internet Service Providers
“Called on February 26th
Service installed on March 1 ontime
I've had no outages so far
I had no issues.
Thank you frontier.”
“After a very annoying 4.5 hours dealing with customer service and billing via telephone this morning, and being given the run around over an online order I placed that nobody was able to find or give me any info on, I walked into this store incredibly frustrated.It took the guys two seconds to find the order and let me know what was going on and attempt to help me. While I did not end up with the device I wanted to purchase, and am a little frustrated that the online rep gave me some bad information, the employees at the Holt Rd store were great!Edited: I have since found out that the financing issues were due to someone I spoke to on the phone voiding a payment but not my order, so my account appeared to be over my financing limit. However, with the order canceled, I should have been back UNDER my financing limit and able to make the purchase. So just a fail all the way around. I still rate the store 5 stars because they couldn't possibly know the entire rigamarole that was done to my account before I got to them.”
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“Daniella at Webster store was fantastic! So patient and knowledgeable about my tech issue w my email on my phone. She contacted the tech department directly & worked along w them ! When they got her thru all the issues she then finished up with some more issues on her own!! Great personality and so empathetic w my lack of knowledge! Love the customer service given. Thx Daniella”