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November 2023 by Pa Pa
Scamming fees after returned rental when place was closed on Thanksgiving! I am a widow who has never smoked a day in my life! Yet there is a charge for $200 on my receipt that says "outside washing $200" I called and customer service says the notes say SMOKING lies lies and more lies! Ive rented from Hertz 5 times this year and because I don't smoke and I am by myself 24 7 I was never charged any smoking fees because I DONT SMOKE! Also why would the charge be called "outside washing" I called customer service they said smoking is in the notes and "for billing purposes" they called it "outside washing" oh so lying is for billing purposes?? They know how awful the phone support is so they added smoking so that customer service will insist this is correct and its impossible for those people to return the money! Had to return car on thanksgiving when it was closed so what a perfect time to go behind my back hoping I won't catch that $200 fee! Customer service is a joke 3rd world country puppets for corporate America! Do not rent from Hertz! There is a 2nd issue but with the Irondequoit location -double charging me on 2 cards 1 without my knowledge or permission and the other has been pending for 3 weeks and no resolution for this either! Get it together Hertz!!!I will NEVER rent with Hertz again! Never!
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August 2021 by civita hochreiter
I had such a wonderful experience with Hertz, Webster office! My car was in for repairs and I needed to rent a car. The process from beginning to end was a breeze! All info was given up front, I walked away with paperwork in hand and a car a could trust. Plus I found their staff to be welcoming and knowledgeable. I would highly recommend their services! Great job everyone!
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July 2021 by Honest Thomas
Great people . Talk to Ron to help you with a great deal today !
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January 2021 by Anthony Ditillo
5 stars all day long.
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October 2020 by Ed Griebel
Great low/no pressure sales experience. Bought 2 cars here, next one we buy will be from here too.
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October 2020 by josmey baez
This no the first time we bough a car from hertz. Good services and customer is amazing Lee is a good car sales men. He honor his word. No issues took a extra day cuz we had a long weekend but no complaints. I will recommend to go to hertz wen you want to get a vehicle good prices for the vehicles I know the cars look dirty en you go to look but by the time the deliveries the car is super clean. ??
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October 2020 by Elizabeth Yulan
The office looked weird and smells, there is/are a smoker in the group and that smells stays in office.The lady was nice and all, but the cars are not properly clean or described, we saw one that looked gorgeous online and honestly in person too, but inside was some dirty, which is ok when the car is used, but if in the car description will say "prior owner smoked in car" or "car some cigarette smell" I would not wate her and my time.
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June 2020 by David White
Bob & Jerry was phenomenal with helping me get into a vehicle that I really wanted without any issues. I definitely will recommend shopping here @ car sales Hertz it's really hassle free. I ❤ my new truck.
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June 2020 by Danielle Wooden
I went to this place money ready as well as all paperwork ready as i needed to buy a new car yester immediately fell in love with a truck ...went through all the processing got my approval from the bank immediately...seemed like such an easy buy i felt sooo good about it...unfortunately thats where it all stopped the car was supposed to be ready for me to pick up i was given a date by the sales rep here we are days later and im still waiting ....everytime i call im promised a call back that of course i never receive ...granted there is a lot going on but why continuously schedule ppl to come in and purchase more cars if the work load is already too much .... i went to joseph sage and the car couldve been driven off the lot the same day but i felt better about hertz...that lasted a very short time...back to square one i will not spend my money where its clearly unwanted.
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May 2020 by Markandrew Remein
David was great,he helped us in many aspects including looking at vehicle,going over specifics.We didn't agree on price in the end,but I'd recommend anyone looking to reach out to David in Sales.
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February 2020 by Kathy Vida
Lee is a great sales person. I highly recommend if you go there for a car, ask for him! I purchased my car from him and am very happy with the vehicle, the financing etc. Very satisfied.
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February 2020 by Medusa Maire
Staff was friendly but I didn't like that they wouldn't take a debt card or I would have had to wait another day to rent the car. It was very inconvenient. They should also consider telling people that there is a couple hundred dollar refundable deposit on the car when they set up everything over the phone. I ended up going with enterprise for my next rental and they were upfront about the deposit and it was much cheaper.
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February 2020 by Bruce Hawk
People are nice and friendly but it's clear many of them smoke. The place smells like some back alley bar and it was difficult for me to breathe when I walked in one day.
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December 2019 by Abram VanHoover
My brother went there very interested in a car and had the funds to purchase it if he liked it and was talked down to by the manager. The guy basically told him off when my brother asked if they negotiated price due to some dents he noticed on the car and then the manager just walked away from him. What a j*** good luck selling a car like that.
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November 2019 by Steph En
Contacted them via email about a vehicle. I’m a couple of hours away, but more than capable of pulling the trigger on a vehicle.. Car Gurus says they ship cars in the included price.. so I contacted them. They had no interest in helping me with the information I was looking for (what options the vehicle had, etc). Kept getting some pushy $@@&$ Bob McLean who kept asking when I wanted to come in and completely
