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March 2024 by Andre Smith
Fair people still exist!
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February 2024 by Jonah Sadowsk
Needed to have ny dumpster truck towed today. Dawsons was prompt, professional, and very fair! Although I hope I don’t need their services again, I will certainly be using them again in the future.
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February 2024 by Lilly Dermody
They gave me 30 days to come get the car or come get my belongings and sign the title over. Which was fine. Until I find out that they sent it to the scrap yard a week before they were supposed to.the part that bothers me the most is my moms ashes were in the car and I had a laptop with pictures of my step mom that had passed away in it..
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December 2023 by Tayler Lacher
Over the summer we had broken down up state. We had the nicest tow truck driver who truly made the whole experience better! As people who rarely go upstate Aaron really did make it better and eased the stress of the situation! Thank you all!
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December 2023 by Matt Michalski
This place doesn’t even deserve 1 star. A bunch of CON artists here. They should be ashamed of themselves and re evaluate their core values in life. Shame on them. Consumers beware!!!
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December 2023 by Kelley Walsh
Drove off the road b/c of snow. Blankie towed the car and drove us to a lot and was very helpful through the whole thing! Great guy and great service
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November 2023 by Howie Birch
Car was towed in after accident. My Insurance company paid bill next day and sent another company to pick up. When driver arrived to pick a Dawson's employee was in my car. Why ? He informed the driver that I had tools in back of car. I was waiting for my car to arrive at destination and when it got there all my tools had been stolen. Dawson was contacted and wouldn't even return the call. After I finally got ahold of manager he said my driver's don't care about tools. Unbelievable. Police reports were filed with state and local police. I hope they lose the contract to tow for state in the future.
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October 2023 by Laurie Hasso
Our car was totaled. The driver took my husband from the accident scene and assisted my son and husband in emptying the car and reminding him to take the plates. Great treatment at the worse possible time for our family
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October 2023 by Barb K.
Thank you so much for helping me when I locked my keys in my car.I felt like an idiot. You were there in no time at all and very quick. Edwin was very kind and never once made me feed as dumb as I felt.
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August 2023 by Michelle Billies
Aaron was a calm, expert tow driver. It took a little longer than I had been told but once he arrived, he apologized, explaining he had already had 5 tows before me on the same day which was evident based on his exhaustion. He handled the tow perfectly, only asked for water when I offered to get him something to handle the heat, brought me to the repair shop I chose, and handled the paperwork with professionalism and patience. I highly recommend this service.
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August 2023 by Patrick Odonnell
Roadside Assistance from Dawson's was dispatched by the NYS Thruway Authority- I had already changed the tire on my own, but my compressor wasn't creating enough pressure to inflate my collapsible spare.Eric arrived in under 30 minutes and had me up and running in no time. Excellent service, fair prices, and if I didn't live 150 miles away, I'd certainly do business with Dawson's again!Thanks for bailing me out!
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August 2023 by Breanna Carr
My son broke down on the side of the highway at 12:30am. A NYS Trooper saw him and called for a tow. Dawson's was the closest company to where he broke down. This happened over the weekend. I called to have my car towed to a trusted repair shop in Albany. I was charged $432 to tow my car. The tow truck driver dropped my car off in a "NO STANDING" spot and I was ticketed. I called the company to request the ticket be paid and was told I had to take it up with my repair shop. Christine is the person from Dawson's I spoke with. She claims my repair shop told the driver to park there. The repair shop has been in this location for over 10 years and never parks in that spot. Long story short be very careful if you decide to do business with Dawson's because they are extremely unprofessional and their driver's display a lacking in common sense. If you see a sign that says NO STANDING you do not park there! SO now I have to spare the expense of this ticket even though it was due to no fault of my own. I will NEVER recommend this company to anyone. If you do not have roadside assistance with your insurance I suggest AAA. I cannot believe after the money I spent for towing that I would have to then pay a parking violation for a car I could not move myself (transmission went). Not only will I never do business here but I am still going after Dawson's to reimburse me for the ticket I had to pay for. Taking advantage of honest working people is absurd and gross practice. Shame on you Dawsons! I wish I could post without the stars because they definitely do not deserve 1 star!
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July 2023 by V
Charged me for 2 days storage when I picked up the car the very next day! Crooks ?
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June 2023 by Sandra Winter
Our car was overheating and we pulled into the Capital Region Welcome Center on 87-North. We called AAA, who referred us to Dawson's. Our driver, Logan, arrived quickly and was more than happy to tow us all the way to our repair shop in Schenectady. He was friendly and professional. He made a bad situation a lot easier!
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May 2023 by Gavin Roman
I am appalled at how this whole agregious highway robbery took place. For starters when I called to settle and discuss the situation I was told I was not able to speak to management and there was nothing they could do to assist me and then proceeded to screen my calls after. Barrasso to sY I ran out of gas an exit away from my house and had to call Dawson's. Supposedly the only townavailable to service Rt. 87. The tow truck driver arrived laughing and making jokes about how he can't wait to impound my car ect. He told me gas was 175 for 2 gallons so I called dispatch when told me 309 long story short I was charged 265 for 2 gallons of gas and they refused to allow me to use my progressive roadside for payment stating they only take cash and card. So when I called Dawson's to get a clear breakdown of my bill they stuck charges such as "Hook and tow" For over 100 bucks when they didn't hook nor tow jack diddly. This place is disgusting and prays on people when they are most vulnerable. Terrible people terrible business.