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February 2024 by Roy Stiefel
Great service with very knowledgeable people.
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February 2024 by Scott Mac
Helpful staff.
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January 2024 by Melissa Didericksen
We were in to get a new phone's screen protector applied. Nice employees, we were brought over pretty much right when we arrived. The guy started the process when another customer walked in. He helped the new person for a little bit and then came back and finished up with our phone.
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January 2024 by Maribeth
Melissa exemplified what customer service is all about!! She was very patient, kind, helpful, and very knowledgeable!!She deserves a pay raise and/or promotion, if Verizon listens to what’s best for their customers and their business!!She helped my father with a very difficult and frustrating situation with his phone. I couldn’t have asked for a more knowledgeable and helpful representative at Verizon! She made me want to be a Verizon customer, as long as they’re all like Melissa, or at least they strive to be like her! She is one of a kind! Thank you Melissa for all of your help and patience!!
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December 2023 by Alex Burke
This past February I walked in to take advantage of a free phone with eligible trade-in promotional deal. Everything went very smooth with the associate Melissa that worked with me & was very helpful. Once I received the new phone thru the mail, I brought it with me to the store to assist with the setup. Again, a smooth experience with Melissa & I gave them the old phone to send back & she said I was all set.Fast forward to September, I have zero trade in credits on the account. I went to talk to them & George, the assistant store manager, informed me they denied the promotion! I believe they cited that the old phone wasn't received at first, which was zero fault of my own as they had the phone. I was told they'd look into it & I'd be contacted with a resolution.Fast forward to October, still no credits & received no communication. Back to the store I went. The associate Elizabeth worked with me this time. She was a breath of fresh air compared to my last visit. I explained what was going on & she seemed to have a solution for the issue right there & then. I gave her the info she asked for & eventually was out the door again to await communication on a reversal decision of my denied promotion.Fast forward to November, another payment into the new phone made. No credits on the account, no communication. Back to the store a 5th time overall, maybe more, I lost track eventually. My turn in line comes up. An associate talks with me for a bit. They have now cited that I was outside of the promotional period, which was completely untrue. The associate talks to Elizabeth and informs me that she will be right over to clear things up. We wait for her to finish with another customer. She comes over & genuinely is apologetic for what's been going on & the lack of communications & explained the issue. She had another resolution on the spot & put it thru & gave me her personal work number. She assured me she would contact me with a new reversal decision in a few days. A couple days go by & I actually get a text from Elizabeth. She said the decision was reversed & credits are applied to the account to acknowledge the promotional deal! We check the account & sure enough, everything looks good!So after a 10-month ordeal, everything gets resolved. Should it be that way? - NO.Major shout-out to Elizabeth on being a Rockstar for me in the end though. It wasn't even her sale to begin with, and she was the only associate to actually communicate with me what was going on & sent a personal text. That persistence is always much appreciated customer service.Overall though, the experience was a nightmare & stressful. I hope they know now what should be done sooner when this situation happens.
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November 2023 by Brittany Middaugh
Another shady Verizon store. Told us our bill would go up $5 with the new phone. Proceeded to add a new line without our permission or telling us which actually increased our bill by over $100. It was so messed up customer service took an hour to try to fix it over the phone. When they finally fixed it we were supposed to return our old phone to the store and everything they added that didn’t belong was supposed to fall off but of course “they couldn’t do that” So here I am calling customer service again because the store can’t do anything (they did it to begin with) and if customer service can’t fix it I will be canceling my account finally. Over $600 in activation fees, accessory charges, my bill and not to mention the $50 charge for an iPhone box to be opened even though THEY BROUGHT IT OUT OPEN and they still can’t help us. UNBELIEVABLE that you can’t get help at an actual store!
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November 2023 by PaPa Jeeper
Was not impressed with the service seemed as if they just wanted to brush us off to get out and not bother them
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August 2023 by Tom Roberts
Worst store ever, bar none. Read my yelp review. I don't even want to think about these people long enough to go into details.
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July 2023 by Tom R.
Went to this store to have a replacement phone activated and to see if they could save any data from the phone with the broken screen. We walked through the door and people were milling around with no since of order or greeting or indication of where I should go or what I should do. Even a greasy spoon diner will have a sign that says please wait to be seated or seat yourself. After 10 minutes or so a guy with a tablet checked me in and told me I was number 2 in the que. All I could think of was a free stall barn with livestock milling around aimlessly. Not with out entertainment though as a customer service rep was selling an elderly couple into the latest phones because as he said "In 2 years anything else would be obsolete". He went on and on with the hard sell for at least 30 minutes while other customers waited to be helped. After 45 minutes and while the store was really filling up a different person came around to see if everyone was "checked in". Maybe if he had been standing by the door he would have known. I told him I had been waiting quite a while and he told me I was now number 5. I asked why and he rudely said they were now waiting on customers with appointments and in a condescending tone was told I would have to wait. I guess if you are not there to buy a new phone you will be treated as "number two" anyway. I decided to not wait and once in the car which would connect with the phone contacted my wife who told me of a nearby location who actually answered the phone. I went to the alternate location and was warmly greeted the moment I entered the store and was attended to right away. I give this store and the company representatives a minus 5 stars.
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July 2023 by Debbie R
Helpful staff. They were very busy. We had to leave before they got to us. We came back later, and they put us back on the list as if we hadn't left.
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July 2023 by Bridget Veal
Have not been in the store in a while. The new setup is terrible. I walked in and stood there. There was no check in to.know who was next. Not a soul said hello, one second we will be with you, or can I help you! In fact no one even looked at me standing there. I get maybe they were helping other people but an acknowledgment that someone walked into a place of business would be nice. All I was trying to do was give the phone back as part of a trade in. After standing there for about 10 mins unacknowledged we walked out.
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July 2023 by Pam Wheeler
Wait was far too long! Answered my questions once it was our turn. I was honestly ready to leave
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July 2023 by Maria Celentano
Kenzie was amazing… she was so professional and knowledgeable.She was excellent and I will only go to this Verizon because of her.
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May 2023 by Cynthia Reed
Great staff, always very helpful solving my problems
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April 2023 by Cecilia W.
Bought an iPhone 14 Pro, full price no trade in, for a phone line I have had for over 12 years and was told I was eligible for a free Apple Watch. Staff forgets to mention "free" doesn't mean "free" and the promo was actually "BMSM select Apple Watches as low as 0 dollars, offer requires a new line of service as well as device payment" - this was never disclosed and the "free Apple Watch" actually came with a $10 monthly service fee. This was unbeknownst to me until receiving my bill and seeing the charges as well as an unknown number associated with my account. After many hours, and little help from management, I've returned the watch because the staff is not transparent during sales. Joe, the manager, states it must have been is misunderstanding and another manager vouched that all his staff discloses the fees. The promo was not offered to me as stated and I was unaware I was opening a new "line of service" which I feel should be disclosed at point of sale. - this situation is either due to a lack of training or unethical business practices to gain sales. The condescending attitude of management when I first expressed frustrations with this situation has led me to not want to purchase from this store in the future.
