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December 2023 by Jack F
I live in 206 franklin st apt (not saying here, but I know which apartment, because I live there and I am not an idiot). I tell this to people when I order packages. For some reason that is too complicated for this post office to figure out.One time I had a package get lost, tracking said it was at their facility, went in, they tried finding it, couldnt, took my information and said theyd get back to me. Never did, so I went back a few weeks later. They said they put it in a PO box instead of my apartment, those people had my package (illegal), and they werent gonna do anything to make it right and I should contact the shipper for a refund.That was only 1 of several issues I've had with this post office. I know they are the government, so my expectations were low, but even so, they have disappointed and frustrated me. They have no trouble getting junk mail into my mailbox though!
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December 2023 by Nevaeh Martinez
i've lived in this area for about 9 months now, and ever since day one i have not recieved my packages. from "not able to find residence", all the way to "delivered" and it not actually being delivered. im beyond frustrated at this point. when i go into the actual location theyre bery nice and sweet, but i can never seem to get through on the phone. the delivery drivers are HORRIBLE, and LAZY. i've considered getting a PO box, but i doubt it would stop even if i did that. my name is in the box, in RED SHARPIE and ALL CAPS. i just dont understand how correlating letters and numbers is SO HARD. and if you cant find the box, bring it to the house!! im so over the mail system.
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December 2023 by Mason
everytime I order any type of package it almost never gets delivered on time is always 2 to 3 days late
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December 2023 by La Rachelle
These folks are great in-person at the office, but they never, ever answer the phones! I’m having a package delivery issue and I now live hours away. It’s just miserable to deal with.
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October 2023 by Betsy Birchenough
Lazy or incompetent?For the third time, the driver had a package which needed a signature for delivery, but instead of coming to the door, he left a "first attempt" slip in the mailbox. There was no "attempt' to deliver. We are retired and home during the day. Our garage door is open if we are home, cars clearly visible, with a clean, unobstructed driveway and porch, in the suburbs, with no dogs. None of the USPS web site stated reasons for not actually attempting the first time..Yesterday was the same, with my husband working on the front lawn. He watched the driver pull up, leave mail in our box, and drive off. Inside was another "first attempt" notice. This is pure laziness on the part of the driver. We were clearly home and could have signed for the pkg. Having had this happen before, I know it will take several days to get this pkg. I'll leave signed slip, which will get picked up today. Then I will receive the pkg in 2-3 days.It is impossible to get a supervisor at the local office on the phone and the drivers know this, which is why they don't bother to try to deliver the pgk the first time- they know nothing will happen to them.
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October 2023 by Rose Lopez
WATERTOWN POST OFFICE SERVICE IS HORRENDOUS. I have to give a star to do a review, but they rate a big fat zero! I did not get a package on October 7, yet it was marked delivered and today October 10, 2023 I stayed home expecting another and mail was put in my mailbox, but no package. Looked it up and it also says it was delivered. Called the 1-800-ask-usps number and was told to wait 40 to 49 minutes. So called the local number and all voice mail boxes are full. They care nothing about us or our mail. I want my mail!
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October 2023 by YA REESE
I’m not sure what all the negative feedback is about…but today a lady went out of her way to get a package that arrived there that was going to the wrong address…show wrote dien the tracking number and went to go find it. It was a white lady who helped me a black guy. She was very professional and quickly solved my issue…every time I’ve gone there everyone had been very nice and respectful…there’s a just bunch of a-holes in Watertown…thank you guys for your service!
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October 2023 by delana clay
They don’t even answer their phone lol it’s a joke.
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August 2023 by Nicole A
Friendly and helpful everytime I drop in!
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August 2023 by Cindy Lou
Sigh ? getting fed up with mail showing up late or it doesn't!! I'm about ready to go in person in the near future to post office and complain!! Anyone else having issues??
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June 2023 by Abigail Kaur
Boyfriend had a package supposed to come into day the driver pulled into our parking lot for like 2 minutes never got out of the car and drove off, later putting online that our package was unable to be delivered due to blocked entrance. He received a different package from a different delivery company today so its not out of range for them.
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May 2023 by Jubilee Olah
The staff is very friendly and seemingly helpful, however, the mail carriers will drop your package off at the wrong address and then do nothing to fix the problem.
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April 2023 by JG
Family and I moved 3 months ago, did all the proper procedures to change our address and confirmed it with the post office and still they send our mail to the wrong the old address.For mail being delivered on FT Drum, your Carriers must not know the procedures. They leave mail out at all mailboxes unsecured. If mail is left out it should be collected and returned to sender, PERIOD! Now your jeopardizing people’s identities and medical data.
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April 2023 by Janice Gittino
I think that the staff is quite helpful. The wait is usually not too bad. They have an assortment of mailing supplies. Only bummer is that the lobby copy machine is broken. I hope that they fix it.
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January 2023 by Terri Ward
I literally don't know what to say. I have one horrific experience after another. Packages lost with no accountability, even after filing a claim, mail that doesn't belong to me delivered, packages thrown in the snow without picking up my out going mail - this is for the Watertown office only - I've never seen such incompetence in my life.
