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June 2024 by Gretchen K
Had a bad experience just walking in and checking my pets in for shots. The lady at the front was extremely rude and unprofessional and snobby. She just rudely checked us in and didn't weigh my cat or ask any questions. The vet staff seemed extremely incompetent to do their job and charged me for vaccines I didn't get and just told me i had to come back to get the rest like I would want to stress my dog out more just cuz he's scared of needles and growled he never tried to bite or anything he was scared and they made it worse for him.
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November 2023 by Emily J
We went here for the vaccination site. The vet co veterinarians we're not good at all and had me do most of their work on my dog. They treated our puppy horribly, will not be returning ever again to get any vaccines. DON'T BRING YOUR DOG HERE! Completely unprofessional set up and made our baby puppy extremely anxious, uncomfortable and sick. Just wait a month out for real veterinary care from a clinic, don't come here.
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August 2023 by Wendy Yodice
Vector employees were wonderful!! They did such a great job handling my dog. I wished Pecto would have a better place for them to set up.
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June 2023 by Jeanfra Rugama
If you ever wondered why every other clinic is backed up on vaccination appointments and this place isn’t, I’ll tell you why; it’s the quality of service. I could go on a huge rant with how many things went wrong today when I went for two simple shots but I’ll keep it short. The site is set up in the open right next to the cash registers without any sort of privacy barriers for dogs being vaccinated, of course meaning dogs will be jumpy or anxious with the large amount of foot traffic walking by with pets. The staff also did not properly prep the needle so it had a huge air bubble causing the vet to stick the dog twice. The first time she stuck the dog and began to pushed the plunger she realized the air bubble and took the needle out to prep the syringe. Then the second time around she correctly administered the shot but had her staff hold our pup down making him get really anxious and he begin to try to get out of their hold. So before they administered the next shot they wanted us to place a muzzle on him, we placed the muzzle and they proceeded to readjust and tighten. He was once again held down by two vets but from the struggle he bit his tongue and bleed everywhere. He also vomited and used the bathroom. Keep in mind he is a 5 month old 29Ib Austrian Shepard. We get home and of course he’s scared and very to himself clearly he’s in pain from the wound on his tongue. For all this we were offered no compensation, I talked to Vetco and the best they could do is annotate it in our account.
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June 2023 by Emily Jaramillo
We went here for the vaccination site. The vet co veterinarians we're not good at all and had me do most of their work on my dog. They treated our puppy horribly, will not be returning ever again to get any vaccines. DON'T BRING YOUR DOG HERE! Completely unprofessional set up and made our baby puppy extremely anxious, uncomfortable and sick. Just wait a month out for real veterinary care from a clinic, don't come here.
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June 2023 by Brittany Clark
Quick easy and they treated my dog like he was their family, which I appreciate, because my dog is my family.
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May 2023 by Jeanfra R.
VETCOIf you ever wondered why every other clinic is backed up on vaccination appointments and this place isn't, I'll tell you why; it's the quality of service. I could go on a huge rant with how many things went wrong today when I went for two simple shots but I'll keep it short. The site is set up in the open right next to the cash registers without any sort of privacy barriers for dogs being vaccinated, of course meaning dogs will be jumpy or anxious with the large amount of foot traffic walking by with pets. The staff also did not properly prep the needle so it had a huge air bubble causing the vet to stick the dog twice. The first time she stuck the dog and began to pushed the plunger she realized the air bubble and took the needle out to prep the syringe. Then the second time around she correctly administered the shot but had her staff hold our pup down making him get really anxious and he begin to try to get out of their hold. So before they administered the next shot they wanted us to place a muzzle on him, we placed the muzzle and they proceeded to readjust and tighten. He was once again held down by two vets but from the struggle he bit his tongue and bleed everywhere. He also vomited and used the bathroom. Keep in mind he is a 5 month old 29Ib Austrian Shepard. We get home and of course he's scared and very to himself clearly he's in pain from the wound on his tongue. For all this we were offered no compensation, I talked to Vetco and the best they could do is annotate it in our account.
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May 2023 by Emily J.
We went here for the vaccination site. The vet co veterinarians we're not good at all and had me do most of their work on my dog. They treated our puppy horribly, will not be returning ever again to get any vaccines. DON'T BRING YOUR DOG HERE! Completely unprofessional set up and made our baby puppy extremely anxious, uncomfortable and sick. Just wait a month out for real veterinary care from a clinic, don't come here.
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January 2023 by Taylynn A.
My boyfriend got me 2 rats for Christmas. They were both supposed to be male, to prevent baby rats and all. turns out this morning one of them had babies so now am having to waste time and money dealing with that.
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January 2023 by Gage F.
Dropped my dog off here and it took 3 hours to get her back. We understood that they were busy but customer service was terrible. Morgan the groomer was super rude to my wife and I and was rude once again when I went back to pickup my dog, wouldn't recommend. My dog also came back looking exactly the same, almost 100% certain that they just blow dried my dog and sprayed her with perfume. We will not be wasting our time or money with this Petco location for grooming again.
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December 2022 by Joanne B.
Terrible customer service and not enough workers every time I come here I spend about 30 minutes here and all I come here for is mice. I walk around looking for a worker most of the time. Today I found one and she send she would send someone over to help me when she wasn't even busy. I waited another 15-20 minutes before I walked out. Seriously don't come here unless you want your time wasted.
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April 2022 by Teresa Diaz Kloster
Wednesday April 13 th I took my dog Kirby, terrier mix to petco to be groomed , When I picked him up I was disappointed with his cut it was very choppy looking so I figured he was not good for the groomer. He is a sweet boy not a biter but is a major pain to groom so I just figured oh well he was to wiggly for her. I visited with the groomer and she said he was such a good boy, on the way home I looked at Kirby and where he was sitting there was a small puddle of blood apparently the groomer cut him. When I got home I called and spoke with a manager he said he would talk to the head groomer and call me back the next day. It has been 6 days no one single person has called to check how my dog is doing. I will NEVER take my boy back there. If she would have at least let me know what she did I get it he does not sit still, but tell someone when you hurt their pet.
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April 2022 by Kiley K.
My girlfriend bought a hamster from here about a month ago. He was perfectly fine when she got him. He was a sweet bubbly character. This is not the first time this has happened! My cousin has gotten two hamsters from this company and they both died within a few months. I don't know what they do to their poor animals but they need to do better or close! Not happy. Go to shelters if you want a pet.
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March 2022 by Diane
We live 1/2 an hour away and with the gas prices increasing, we plan our trips to this location. Our dog had a grooming appointment and was turned away that day due to being on anxiety meds. This was never disclosed to me over the phone when I scheduled the appointment and nothing on their website and e-mail confirmation says that they cannot groom a dog on anxiety meds. We are very upset by the cancellation and how no one ever disclosed this to us. In fact, this is the first time our dog got turned away for grooming due to being on anxiety meds. Our go-to place (the vet itself) actually recommends that we give her her anxiety meds whenever we take her in both for boarding AND grooming there. If anything, that helps calm her down and it works on the groomer’s favor to have a calm dog during grooming. Thanks so much for wasting our gas and time. You really should have disclosed this to me when I was scheduling her over the phone. All you said was that a vaccination proof is needed which you already have in your system. It would have been nice to be informed of your other policies beforehand.
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February 2022 by Kate McConnell
The Petco in Watertown NY doesn't take proper care of their reptiles. Have found dead or starving reptiles on display on multiple occasions!!!! Absolutely disgusting!!!!
