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November 2023 by Frank Evans
Not great poor service and have you do computer trash then they don't fix truck and one guy said one thing and other guy said other yet d.o.t red flag truck then they wake!!!!
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October 2023 by George Adams
Be a 0 of possible. Rented a unit for moving from one house to another. Returned it 45 minutes late. I even called and was told don't worry about it, it is fine. Recently went in and found out that Karla put me on the Do Not Rent list and I owed another 108 dollars. When I went in she was extremely rude and more worried about flirting with the other man in the room. This place is terrible, do not rent from here. RIPOFF. I have let the commander of drum know and hopefully this place will be blacklisted
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April 2023 by Tracy Moore
The customer service I received at the Watertown store was top notch. Super accommodating and just easy to work with. Would definitely recommend, a new 16' from upsate NY to north FL through every winter road conditions to torrential rain the truck handled great.
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June 2022 by Brent B
This place is horrible, you make a reservation months ahead of time but that doesn't guarantee you a truck. But will give the same size truck to a different renter that made their reservations later
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February 2022 by Obi Walker
If your a business looking to rent or lease go elsewhere. Service department is a joke they can't fix anything and when you ask for a manager they have you call the district service manager and he won't answer the phone or call you back. Units are junk and broke down more than fixed. Rental is good but don't ask for a manager they don't have one. Renter/leasee beware Penske is a joke. Go to Ryder Enterprise or even Uhaul. Stay far far away from all Penske locations.
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January 2022 by William Wallace
Dan is rental is amazing, great personality and he made sure we had everything needed for the trip. Explained how the air brakes worked and made us feel comfortable. Had issues with the unit and service was extremely rude and unprofessional, loud music in shop. Asked to speak to a manager and Dan was there to inform me that they did not have a manager at this location. What type of business does not have management at a location....we won't rent from Penske again. Dan was great but service and no management turned us away from Penske.
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November 2021 by Pauline Wilson
Guided us with our truck and trailer.
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May 2021 by David Gibbons
Great service dept..
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April 2021 by charles akakpo
Great staff professional and friendly. I request for a 23ft but they gave me a 26 for the same price. The price was better than the rest of the competition. The truck gave me no issues.made it back to Texas
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September 2020 by Anthony Jones
Penske Penny stocks paid off Pendleton
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March 2020 by Thomas Dempkowski
Best place to rent the truck cross country very nice friendly people comes up great job
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March 2020 by Lynn Boone
Very helpful and friendly
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February 2020 by Katharine Walker
I rented a truck on Wednesday morning.— Michael was spectacular to work with. He went above and beyond with the customer service and that’s extremely rare to find these days. If I could give him 10 stars, I would. Thanks so much!
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January 2020 by Sergio Guzman
Had to hit up U-Haul to reserve a dolly because Penske failed me.
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January 2020 by Cassandra Smith
Very professional and friendly!!!
