“I have never been disappointed entering or leaving. Everyone is always helpful and knowledgeable. If you don’t see it they can usually get it. I am so thankful to have this hardware store so close to me.”
“Tiny Depot in an odd location. Couldn't find it at first. Used maps. People are friendly. Stuff is where it should be and in stock. I noticed an employee working outside in garden actually walk to where a loose cart was in the parking lot and retrieve it. Taking initiative like that might seem insignificant, but usually means they like working there, which translates to better customer service. Whatever. Chain hardware store at its finest in WT.”
6AM - 10PM
391 College Heights, Watertown“Tiny Depot in an odd location. Couldn't find it at first. Used maps. People are friendly. Stuff is where it should be and in stock. I noticed an employee working outside in garden actually walk to where a loose cart was in the parking lot and retrieve it. Taking initiative like that might seem insignificant, but usually means they like working there, which translates to better customer service. Whatever. Chain hardware store at its finest in WT.”
6:00 AM - 9:00 PM
391 College Heights, Watertown“We shopped the Watertown, NY Home Depot this evening. The Associate Tom in electrical was extremely knowledgeable and helpful assisting us find what we needed. Associate Tony in Home Decor was extremely knowledgeable and helpful helping us find and cut the window blinds we needed. We will definitely shop here again.”
“Outstanding service from the people in hardware ( windows and doors? ). We drove to Watertown (— from Kingston Ontario )to pick up Senco deck screws — discontinued in Kingston stores. I phoned ahead and spoke to Mike. Online it showed 1 pail left. He found the pail and put it aside for us. Unfortunately although the pail matched the sku for our Senco nails the in stock pail was from a different manufacturer ( we had a couple of nails with us to compare — the threading wasn’t coarse enough. ) — not to leave us stranded Dave started phoning other building stores and managed to secure exactly what we needed. Dee was also very helpful .
What could have turned out a wasted trip was a success for us. Huge thanks to great people ( they do still exist! ) who enjoy their job.”