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January 2024 by Bud Smith
Sam and Shawn are awesome. They fixed what I thought was a huge issue in a couple hours for 100s less than what I thought it would cost. I recommend this garage to anyone.
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January 2024 by Claire Cameron
i had such a wonderful experience with good tire from water town new york. i popped a tire on the side of the interstate and both on the phone and in person, sam made the rough experience so much better. i was with 4 small children and he relieved so much pressure. i genuinely appreciate him assistance and conversation throughout the experience. Sam was so helpful to my family and in a moment of distress and i could not be more grateful. it was the holidays season, which is stressful for everybody, but sam really made me feel so grateful for having called this company. THANK YOU SAM you really made my day and made me feel so at peace. happy holidays :)
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December 2023 by Sarah Rolland
These people are wonderful to work with. Very understanding and you walk away feeling confident that they have your best interest in mind.
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November 2023 by Nathan Young
Very terible service. My vehicle was there for 3 days until it had tires put on. I called and got the voicemail and never got a phone call returned. I had to threaten to call corporate in order for my vehicle to get done. Sam did a good job with what he had to go off from.
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November 2023 by Kevin Lown
Staff seemed friendly enough. Had an appointment for 3pm. Still waited about 45 minutes before my vehicle was seen. Everywhere is short staffed so longer wait times are understandable. What I don’t understand is how you scratch a rim swapping wheels. It looks like it was dragged across the floor or had something moved on top of it. Stuff happens but honesty about it goes a long way. I’ll follow up and hopefully can adjust the review if it’s squared away. Until then, I recommend you avoid this business.Updated: Manager came out with an attitude but calmed down when he realized I was being respectful. He denied it could have been them and recommends that “It’s probably a good idea you take pictures of your property before coming in” I’m SOL and don’t appreciate how they speak to customers. Find another business that respects people and their property.
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September 2023 by J Hauber
Had a great interaction with the guys here. I was on my way home to Canada and my car began acting up. I dropped in randomly on a busy summer afternoon and asked if they would take a look at it. He could have easily said he was too busy, but instead he said to wait for a bit and he would see what he could do. I waited outside for a few minutes and he came out and checked my car out and gave me excellent advice. He knew he would likely not make any money off of me, yet he still made time for me. This is the mark of a good business, one that takes time to help people who may not have an appointment but need help. I don’t get through there a lot, so I wanted to say thank you via Google review and give props to a business that cares about everyone. All the best to the Mr. Tire gang!
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September 2023 by Carolyn D
Had a flat tire late at night while traveling through Watertown New York. We put on the donut, grabbed a hotel room and found Mr Tire open on a Sunday, a half mile away. What a saving grace! Made my online reservation that night got had a new tire and was on the road by 10:00 a.m. the next day. Super friendly, reasonable prices too.
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August 2023 by Jennifer Granda
Great place, great service. Everyone here is polite and professional. They're reliable and always accomodating despite how busy they get. It's definitely my new go to place.
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July 2023 by Sean Studham
Was travelling through Watertown from Canada when I noticed my rear brakes had seized (there was a terrible screeching noise). The fellas here were quick to look at my car, assess the damage and get me back on the road all within a couple of hours.Very impressed with this spot, will definitely go back if I'm travelling through again and I have issues.Thanks again guys!
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July 2023 by Victor Alvarez
I called them and they put me in hold for 20 mins all while I heard them laughing and joking and taking other calls before mine. I had to call from another phone to get any help it’s ridiculous!
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June 2023 by Joyce Dodrill
We were on vacation, and the evening before the day we were to drive home to Ohio the alternator on our car died. Mr Tire got us in the next morning and replaced our alternator within 2 1/2 hours. We thought we'd have to wait overnight! We are very grateful for their prompt, friendly and good service.
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June 2023 by Just A Bill
Dropped two tires off to have tubes put in 11am. Said "no problem" they'd call me when they're done. Fast forward I walk in the door 10mins before close 7pm. I don't get a word out of my mouth before the employee say "nope I didn't get to them, maybe tomorrow" yeah probably not sport. Thanks for wasting my entire day!! It not like I could have taken them to one of the other 20 tire shops in Watertown. What a joke!!
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April 2023 by Sabrina
Be cautious. I had them put winter tires on my vehicle with new rims. Tire sensor kept coming on. Had them fix that. Fast forward and I am changing my tires, by hand, and one of the bolts snaps off. I had no issues with the other 9 bolts but the 10th bolt snaps off due to being too tight. When I call I’m told that that is what happens and there is no way that they over tightened the bolt. Would not discuss compensation. Told me to bring it in and they would look at it. Not interested in having anything else broken by them. I have to get my vehicle towed so it can be repaired and I am out that cost plus a rental vehicle due it being a weekend.
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April 2023 by Van Clearo
These guys are great. Been going there for a long time with two different fleets for my company. Always friendly and honest. Even with fleet "issues" they know how to get it done , even when "fleet" has issues. They allow me to loiter in the lobby as I wait and converse with me , which is difficult I'm sure lmao. Good lads. They need help, like everyone else and if you need a good place to work and love servicing vehicles , apply!!!
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April 2023 by Rebecca Vandermark
Took my car here to have a wheel bearing replaced. The service manager was professional and explained what was wrong and gave accurate pricing. I called them to see when I could schedule an appointment, and to my surprise, they fit me in that day.
