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December 2023 by Stephanie Gates
New to the area and needed a brake light fixed. They were able to get me in next day and fixed it immediately. Super friendly. Would highly recommend
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November 2023 by Amandalynn Stephenson
They did a great job fixing my car.
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November 2023 by Fluffy Devil
Im very happy with the service I have received at this garage. I've taken my vehicles here several times and will continue to do so. Waiting for the work can take longer than expected, but I think thats due to being good at what they do, and the workload reflects that.
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September 2023 by Shaggy Dog Lodge
I have been using this business for a few years and had been very happy with the work they have done. Recently the owner seems distracted and is not getting parts ordered or calling when parts are in. But I have still always had faith in their work. My business van was in recently for a variety of work including a sensor being replaced. When I picked it up the check engine was on before I returned home. By the next day, my DEF light was on and my diesel engine was entering countdown mode.I still thought that this was unrelated to the work they did until I talk to Mercedes. Unfortunately when it comes to a Mercedes sprinter van M&K does not know what they’re doing. They were supposed to do some sort of reset or reprogramming after installing a new sensor and that is why my van is entering count down mode. They did not do this. The next issue was they were supposed to get my ever warm system running which is an auxiliary heating system that uses less fuel than the main motor. When I talked to him initially about it he said it was an ignition problem and just had to be cleaned. Next thing I know they had drained and pulled the water tank from my van but did not tell me they did that. I found out when I went to top off the tank. They reconnected the waterlines incorrectly and lost one of the washers to the waterline. I reconnected everything and went to fill the tank not realizing there was a missing washer and the back end of my van was showered before I could turn the water off. That is where all my electronics are located. I called them to discuss these issues and let’s just say he does not like to be doubted in his work. He was screaming at me through the phone and would not allow me to ask the questions that I needed to ask. It is the first time I’ve seen this side of him, needless to say for various reasons I will not be back. Since I called him and tried to talk to him I also noticed that now I have a coolant leak in the back of my van because they were not careful when they put the water tank back in, they cracked the line. I can’t get into the Syracuse dealer for a week, and once they have it it could be up to a month before I get it back. My van is my income.Normally I would send an email to a company I have a problem with, but I was not able to find one.Update: I received my check back with an apology from the owner. It was greatly appreciated. After I get the work done to correct the issues I will be paying them for the part of the work that was done correctly. I increased my rating due to the apology and I really had enjoyed doing business here. They had always gone above and beyond until this incident. It is ok to have limits, you just need to realize what they are.
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September 2023 by Jodi Mulligan
Honest skilled mechanics. Great service
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July 2023 by Gary Shatraw
I needed an inspection for my motorcycle and stopped in to make an appointment. They asked if I had time right then and sent a tech out. 15 minutes later I was heading out with a fresh inspection. Shop has alot of commercial work but found time for me. Clean shop and waiting room. Very happy with the service.
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July 2023 by Skip starr
I have to say the are great. Pulled my bike in and before I got off they were walking out to do my inspection.
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May 2023 by Darcey Wood
Owner is so kind. Vehicle was done at time predicted. Also helped with an emergency flat tire
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May 2023 by Patrick Youngs
Great place get your car fix . Owner and staff great and very professional ? ? ? ?
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March 2023 by Robert Marsden
Nice friendly people work there and answer all of your questions and concerns.
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March 2023 by Magi Of Thoth
Awesome Customer service, handled my emergencies on more than one occasion quick and reliably. Usually when I drop my car off for work at a garage I'm anxious, not with these guys in the shop.
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March 2023 by TUNN TruckingLLC (TUNNTruckingLLC)
Great truck repair shop, good crew and leadership. Heavy truck maintenance and repairs done a few times. They always go the extra mile for you.
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January 2023 by Lyla Bear
Highly recommend this shop. I've taken my car in two times and both were great experiences. Good communication, reasonably priced, trustworthy and honest. Staff is extremely helpful and kind. Highly recommend!
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November 2022 by Jason Batista
Garrett and crew took care of me. After a couple months and about a $1000 trying to get my ck engine light off, I was finally ready for inspection. M and K got me in a timely manner. Cone to find out my license plate light was out so I wouldn't pass. Got me in quickly to fix my light but on my way back there my ck engine light came back on. I showed up so distraught and ready to snap and Garrett was super nice and knowledgeable and assured me I brought the car to the right place. I was weary when I left thinking I would get the call that they can't inspect the car because the Evap codes and you need another smoke test. Got the call next day that it was inspected and ready for pickup. He took extra time out of his day and drove my car around that night to clear the code. I can't express my gratitude enough and will recommend everyone I can to go there. Its very rare nowadays to find a car shop run with honesty and actual care for the customer. Glad I found them, don't hesitate to take your vehicle there and thanks again guys!!!!!! I would rather drive the extra 20 minutes from watertown to have peace of mindService: Vehicle safety inspection
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August 2022 by Jen Barbot
Seriously honest and knowledgeable car care! Will not go anywhere else.
