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April 2024 by Stephen Shepard
Clean room with microwave, frig and keurig. Tv was good size. Great place to stay on business trip.Nearby activities: Lots of restaurants very nearby.
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March 2024 by B H
The staff is incredibly friendly and the catering is delightful. They put in a delicious breakfast and lunch spread for conferences. Coffee, juice, and soda are available throughout the day. Food is fresh and tasty.Food & drinks: The catering here is very good. This was the service conference I've attended at this location and it does not disappoint. Breakfast usually includes a full buffet of eggs, sausage, bacon, French toast, seasoned home fries, and fresh fruit. Orange juice and fresh coffee are also served. Lunch consisted of a dressed Caesar salad or an undressed mixed greens salad with several dressing options. Two soups were offered, as well as rolls, pasta salad, and homemade potato chips, with a cookie for dessert. Soda, iced tea, and coffee are also available.
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March 2024 by Rob Wilson
We opted to have a date night Friday dinner and the Hilton Garden Inn did not disappoint. From the friendly staff to a perfect meal, I'd recommend everyone to make this place a date night stop.
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January 2024 by Henry Gamboa
They dont offer any free breakfast most of hilton offers a free
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December 2023 by Brittany Kerkhoven
One of the best hotels we have stayed at. Clean and staff was super friendly and happy.Food & drinks: Tasty
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November 2023 by Matt M.
Preferred place to stay on my business trips.Enjoyed my stay at this hotel. Rooms are a bit dated and the elevator is as slow as a snail but the restaurant and bar makes up for it. Also has a decent weight room and pool (standard). It’s also within walking distance of a coffee shop and other dining establishments.Breakfast is good but I love the dinner here!Food & drinks: Hotel restaurant has awesome food and the bar has a cool selection of spirits.Noteworthy details: In walking distance of other restaurants and fast food chains.
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October 2023 by A P
Front desk staff and housekeeping were always friendly and attentive. Located close to numerous restaurants within walking distance and most other businesses just a short drive.My only complaint is the restaurant at the hotel. The food is average at best for what you pay and the waitstaff need training. I would invite the management to take a hard look at their restaurant operation and observe the major flaws that need to be corrected. As a guest why do I need to hear about their personal problems, go up to the bar to refill my water with backs turned to me, go searching for my waitress to get my bill, and over all just deal with low end service? A basic tip for your staff. If you’re going to serve someone a soda out of a plastic 20oz bottle, take the wet price sticker off. I’ve stayed at this location twice now and the poor quality of the restaurant experience is my only complaint.
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October 2023 by Julie Richardson
There is a young man that always goes above and beyond at the Watertown Hilton. He is young African American man, and he is absolutely so sweet, bubbly and makes guests feel comfortable! It was 2:00am when I finally got to the hotel after traveling all day. I mentioned I loved coffee and he said he had no problem brewing me a fresh pot.... at 2:00 am. I was so taken back that he would offer that, it was so generous. The water for the entire city was affected, he was so attentive to talking to me, asking if I needed water, etc. Hilton has a huge asset in that young man. Now.... the Hampton down the street, eeeewwwwweeeee you guys have a RUDE young lady there working nights. Thats another story.
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September 2023 by Caitlin Waters
This is a Hilton so it's always up to their standard! That means your room will be ready for you and comfortable as well. This particular Hilton was a just bit tricky to find amongst other similar hotels and a bit more geared to quick traveler stays. It is exactly what you need for an easy, convenient stay.
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September 2023 by Ross Hageman
Excellent location. Breakfast food was not so great at the restaurant. Rest of stay was nice. Room was very clean. Very close to I81 on ramp to 1000 islands. Also very close to just about everything you could want as far as stores, restaurants.
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August 2023 by Sophia Zannis
I will never stay here again for the following reason. They offer housekeeping ONLY Monday, Wednesday, Friday. For me, it reeks of greed - making money on the backs of the staff who now get to have a job Monday, Wednesday and Friday. It put a bad taste in my mouth. And, this hotel is possibly the most expensive in Watertown. True, you can request cleaning - WOW - but actually the front desk didn't tell me that. (I don't blame them - I should have known from the app?) A good hotel ruined by franchise greed.
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August 2023 by Justin Taylor
Man please do something about the food. The ribs tasted like cardboard, the butter pasta throw some garlic and parsley not just cooked noodles and butter and the wait??? slammed the check down and told me file out the bottom and walked away. Front desk service was amazing. Please do something about that kitchen staff.
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August 2023 by Glyn Goldwire
Great staff, clean room, and wallet friendly. Hotel restaurant well staffed short to no wait time. Shopping less than 3 minutes away.
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August 2023 by Sue Finch-Mallory
Wish hotels had a cut off time for kids being in the pool /hot tub area. Even at 9.45 at night kids are still there so it’s hard to enjoy the relaxing amenities with kids screaming. A shame as we wanted to enjoy the hot tub after a long day shopping.Nice cleaning staff. .Gave us a fan when we asked for it.Slowest elevator in the world though.Being next to the highway is a downside when someone does drag racing in the afternoon… but the fan helped drown out the noise.
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July 2023 by Marc Shoemaker
I’ve been to a number of Hilton gardens as a Diamond member and this was one of the top ones. Enjoyed the layout with the outdoor seating. Staff was wonderful and great facility will be back.
