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September 2024 by Shea Boogie
Definitely had zero rentals available.
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August 2024 by Elizabeth Burris
The staff didn't explain fees or ask what level of insurance I wanted. The intercity fee for dropping off in Syracuse (about an hour away) less than 24 hours later was almost 4 times the cost of the rental itself. The car still had trash in it from the previous renter. In addition, the engine oil indicator came up during our trip (of less than 24 hours and maybe 70 miles).
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March 2024 by Jeff Lewis
Great experience. I would recommend them people were friendly and helpful
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January 2024 by Ronald Reeves
The “guaranteed vehicles” are not guaranteed. I reserved a model y several weeks ago, only to be offered a model 3 because the car I reserved was unavailable. It was disappointing as I needed the larger vehicle.Not the biggest deal in the world, but the associate did not seem to care about the issue.Not sure I will use their services in the future.
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December 2023 by jason
Rented many cars and never had one problem with them
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November 2023 by GoGo Guide
Great service, fun car!
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August 2023 by Christopher Fuller
Smooth rental experience. prices are good if you book online.
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August 2023 by Bri
Reserved a car online. Came to pick it up. Apparently they had no cars available. But 2 white men after me were able to drive off in rentals. Not sure if that had anything to do with it.
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August 2023 by Christine Renaud
Always an easy in and out when I do the one-way drop there. After hours drops no problem, and they are quick to refund the card hold.
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June 2023 by Antwon Morrison
I was a little skeptical about using this Hertz based on the previous reviews here but the rental process for me was smooth. The lady at the front desk was polite. I returned my rental after hours, filled out my return form and put it along with the keys in the Dropbox and had no problem with the return. My final total of the rental was actually a bit cheaper than my estimated total so that was nice. Based on my experience, I recommend this Hertz.
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April 2023 by Lola Richardson
$65 for four $0.45 tolls?!!!!!!! I extended my rental online for literally an additional 24 hours and the company tried to charge my method of payment an additional $600?!?! For a Hyundai elantra (lowest class vehicle, rental rate $49/day.) NO NO NO NO
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March 2023 by Rich Gebo Jr. (Rich)
But there didn't have my bank card without that they wouldn't let me rent a car
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November 2022 by Nathan Cole (Athaancaellus)
Absolutely horrible experience. Customer service was terrible and when the car was rented to me it was at a quarter tank of gas. Found they had billed me an additional $170 after having already paid. When called to inquire they told me I had returned it late when in actuality I returned it two days early. Also billed me $9.99 a gallon because I did not fill the tank. I returned it at half a tank which was more than what it had when I received it. Could not get the gas lid to open and the windshield wipers did not work. Had to put in the washer fluid myself. When asked for a refund, I was told it would be 7 to 10 business days of it is approved. The finality of my call with customer service sounds like I am not getting my money back.
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September 2022 by Meghan Payne
They were pleasant and very helpful!
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September 2022 by Cat Lewis
Professional and courteous employees. The car was great.
