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August 2024 by Dylan Young
Walt Young is the king of the north country
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August 2024 by Josh Maldonado
The service was great! They even provided transportation for me after hours, while they look at my vehicle.
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August 2024 by Ingrid Exford
Prompt courteous service, very accommodating of my varying and busy schedule!
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August 2024 by Joe Piche
Great dealership for sure.
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August 2024 by adam schafer
The best products, best location and best people, imo. Has to be one of your stops if in the market for a new ride
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August 2024 by Matt
Service department is excellent, I was late for my oil change due to road closures and they were very accommodating. Tire packages are priced competitively! Both visits have been top notch.
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August 2024 by Penny Johnson
I was traveling back to Buffalo and I got a flat tire. Needed to have it fixed before leaving Watertown. Brian the service manager saw I was upset. Took the matter with great concern of my situation. He got me in to service to fix the tire. Randy the tech went beyond made feel like part of the family. They made my day got my car right in. My problem solved and on my way back to Buffalo. Bob Johnson you have a great team working for you in Watertown..
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August 2024 by Matt Clark
I was a bit late for my appointment. Typical day for me. The Service Manager bumped my appointment by 30 minutes so that I wasn’t really late. He got me in right away and was very courteous. I spent some time speaking with one of their sales professionals. He answered my about the. 2024 Atlas and the time flew by. Next thing you know my service appointment was over. Great people at Bob Johnson VW. Especially the General Manager. Now that guy is the best. He seems like an old friend. I would recommend this place to all my family and friends!
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August 2024 by Charles Hosmer
The worst place for service I’ve ever been my car has been there five times. They still haven’t figured it out. What’s wrong with it? They will never tell you when your vehicle is ready. My vehicle has been there for seven weeks with the same problem.
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August 2024 by Florence Hare
Everyone is professional, personable, and exemplify 5 star customer service.
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August 2024 by Shea Boogie
Thank you.
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August 2024 by ANN Gibson
Serviced car in a pinch. Tom from service was great.
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August 2024 by Johnathan Beebe
Gerard, the service manager was and is by far the most knowledgeable, professional, courteous and kind dealership employee (and person overall) whom I have ever met. I will purchase my next vehicle from this dealership 100%. Fact.
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August 2024 by Gustavo Vega
Droped my car Sunday for service and by Wednesday have not receive a call or nothing, so I called. After waiting on hold, they tell me they are behind and the tech will start Thursday afternoon and probably done on Friday. Why bother to make an appointment if they are treating me like a walk-in. I made arrangements to be without my car for 3 days max.
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August 2024 by Boris Nazarenko
Timely, and included well appointed explanation of service.
