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November 2023 by Jeffrey Bleau
Great place to get your Honda repaired. Slightly more expensive than 2 other places I called, but the extras are worth it. They answered every question. They fixed a recall on my car. They work with Honda cars every day so they know what it needs. They always answered the phone. They kept me informed. They checked with me BEFORE they did the work. They were incredibly professional and I will be going back there anytime I need a repair on our three Honda vehicles.
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September 2023 by ILDAR SALAKHUTDINOV
Probably one of best experience I had with dealership service department. Always friendly and helpful.
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September 2023 by Reyna Hinojosa
Critters and their nests were found in my vehicle that I had purchased not even three months out with my engine light coming on constantly . Turns out the “critters” have been chewing away at parts inside my vehicle. mind you I do not live near any type of areas that are infested with “critters” and any type of rodents. Soo with that being said make sure your “newly” purchased vehicles are inspected properly as far a finding critters to save you that hassle.
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August 2023 by Chris Downs
Thanks to Frankie and Josh the service manager at FX Caprara Honda in Watertown. I had an issue with my Pilot (wasn't even purchased there) and they went above and beyond to fix the issue. If you're looking for a dealership where the family name matters. Get yourself to Watertown, NY and FX Caprara.
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July 2023 by Joseph Mack
I took my 2012 Honda civic si here and got a valve stem replaced and an oil change for the summer. Very understanding people, they understand how important our vehicles are to us.. they got mine in and out with no issues! Thanks for the great service !Joe
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July 2023 by Tiffany Moreno
The service department was friendly and fast. I brought my car in for an oil change and it was done in under an hour. Will definitely be going back when I need other service for my vehicle
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June 2023 by Pam Nelson
Inspected my vehicle and passed it. Got home and the person who took me there to pick it up told me taillight was out. It was out when I was pulling out of their driveway. Expensive. Took a long time to get the work done. I had no choice but to use them as my vehicle had to go to a Honda dealership, but I don’t want to have to ever use them again.
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March 2023 by Richard Howland
I went in with my armor on!! Super prime credit and a good trade equity. Didn't need to flex it much at all!! Luke Was Amazing. Got me out the door with my 22 Tundra at my price. Handled all the after deal stuff himself. Even put my front plate bracket on once it arrived!!
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March 2023 by Rebecca Vandermark
The staff was very accommodating and the inside of the building is very clean and offers comfortable waiting areas, a kid zone and beautiful cars to look at while your vehicle is being serviced.
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February 2023 by Chris Clark
Awesome service really nice people that went out of their way to save our butts! Me an my wife were on our way home back to Canada from celebrating our anniversary, when we pulled off the road to get gas I realized we had a tire go completely flat. I didn’t have the proper socket to change my winter rim to the spare tire and thought we were completely screwed at 5pm on a Friday. Honda was across the road just closing I asked the manager if they had anyone still working and even though they all were finished he proceeded to check if one last technician could help out. LOU! thankfully said he could stay and help us out and it would bring him good karma I am forever thankful to them. Next time though we will make sure to stop in to pay them back for patching our tire and sending us on our way! I hope everyone treats them with the kind ness they had for us, Thanks again to our friendly American neighbors ?
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February 2023 by Shaun Bryant
I love Honda, and I've been coming here as much as is needed. Today, I had a simple problem with a tie-rod part that was replaced that turned out to be a failed part. Weeks later when I find out that part was failed by getting an inquiry by Mr. Tire on arsenal st in Watertown, where I was informed by the technician verbally and visually with my own eyes of the same tie-rod part that was replaced by Honda. Because of the damage by the tie-rod to include alignment and tires. My tires were in critical condition showing medal threads on the inner side of my tire. I end of replacing tie-rod, purchasing new tires, and an alignment. I went to Honda to be compensated for the damage and they denied service was ever completed, and telling me the tie-rod that was replaced wasn't the same even though I verified myself with both shops. I don't feel the same loyalty with this Honda dealership anymore. Not only the integrity is off, but just very poor customer from my experience.
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February 2023 by Paige Delahanty
We highly recommend this place. We got the best deal we could possibly get including amazing wheel and tire upgrades thanks to Gerald Boyer and his team. Gerald is the best salesman we’ve ever had the pleasure of working with. He is extremely accommodating and attentive. He tells you how it is and he bends over backwards for his customers. Him and his team were by far the best and I cannot recommend him enough. If you happen to stop by you will NOT be disappointed. 10000/10! We would absolutely drive from anywhere to work with them again. I can’t thank them enough!!!
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January 2023 by Bill D
This place was clean, huge, and full of inventory. The parts department was amazingly helpful and even had the parts that I needed for a car that should have technically been discontinued (over ten years old). The only complaint that I had was that I got mobbed by the salesman as soon as I got out of my vehicle. Although, It is kinda their job. Over all, a great place to do business and I would recommend it to anyone needing their services.
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January 2023 by Robert Spencer
I bought a vehicle almost a year ago. I had issues with he battery and took the vehicle back to them to get it right. They could not so they sent it to Ford to see what was wrong mo one could figure it out so they replaced the battery. I went today to get a New York state inspection. I got told my battery was bad. So I went back to FX and they told me since my warranty on the vehicle and the battery was out that they will not do anything. So I guess you buy anything from them go back a year later cause it will not last.
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January 2023 by kendralee kittelson
Highly recommend! Top notch service. I got a flat tire and they were very accommodating to get my car fixed.
