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June 2023 by Ken Vorsten
Brandon was my contact at Fenix, I travelled 3 hours to get there, and when there was an error, he did everything he could to make sure I got the part I needed the same day! I would’ve had to wait for 3 days and make the same trip again if it weren’t for his resolution skills. Thanks again for the super friendly help!
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May 2023 by Victoria Stauffer
This is definitely a 5 star establishment! Brandon was able to find the Volvo part I needed at a very reasonable price. He kept me up to date and got the part delivered to me within 2 days. Thank you Brandon!
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March 2023 by Rod Pierce
I needed a side mirror for a 2008 Honda Sanata and they wanted 250.00 dollars. No negotiating. I checked Amazon and got the whole unit for 63.00 dollars total, and delivered within 48 hrs. Your a joke and a rip-off. Don't even try to explain yourself, I'll take that as even more disrespect , know what I mean ??? Don't even bother to explain. I tell everyone not to go-to you people. Well deserved.
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February 2023 by Michael Lacelle
Was a good place to go but not any more More worried about expanding and not taking care of the customer we get a bunch of stuff from them motors transmissions last motor we just got supposed to only have 150 something thousand looks like it's one of those ones that has 300 + thousand on it leaking from every gasket broken bauhausen bolts oil dipstick tube ripped off it broken manifold bolts which is common understand but still have to get them out Not even cleaned usually wash a motor for you get it added pictures below to see
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November 2022 by Richard Gallinger
Great place to buy used parts,delivery on time courteous people ,great price very satisfied would definitely buy again thank you
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October 2022 by Diana M.
I hit a curb and damaged my wheel rim. Since I needed a new one, I began calling around to see who had one and how much it would cost. One of the places I called was Fenix Auto Parts. How much? $140. Then, I would have to wait a few days for them to receive it from New Jersey. I looked online to see how much it would be if I ordered one from New Jersey myself or anywhere else online. I could buy a brand new OEM rim for $110. Luckily, while I was calling, I found Northstar Auto and Salvage. It's only half a mile north of Fenix. How much for a rim for my car? $25. This is not the first time that I priced parts for my car. I have worked on my car for years. Fenix, formerly Eiss Brothers, is always extremely expensive. I would call this price gouging. I would advise anyone looking for parts to avoid Fenix. Another place that doesn't overcharge is Kafline's Used Auto Parts in Lowville. It has been worth the half hour to travel there for parts when Northstar doesn't have what I need. If neither of Northstar or Kaflines has your part, it's better to order from eBay. There are lots of used parts on eBay. Then, it is even better to buy your parts from Autozone or Advance Auto. Even Walmart has most of what you need at decent prices. So, no matter what, don't buy your used parts from Fenix. I guarantee that the prices will be two to three times as much as you will pay anywhere else. Anyone who says that their prices are good hasn't priced their parts elsewhere.
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October 2022 by Lee Gibson
I would not recommend these people LB was my sales rep. I got a call at 9:00AM Friday was told my part was in and ready for pick up. I went to go pick it up at 3:00PM same day and they sent it back to New Jersey. I was told it was my sales representative fault but the location I was at LB didn't work at and they said there was nothing I could do Id have to wait till Monday or Tuesday. Mind you I took the time off from work to get this work done and they really set me back. When I called and asked to speak to a supervisor there was none available. After complaining and on hold they credited me back a whole $150 on a $3500 purchase. Stay away from these guys its all online and very little to no customer service to help you when there is an issue. Still waiting on my core refund..
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June 2022 by ABC Exteriors
Great awesome prices and had a door and a fender same color I needed and for a new 2021 Honda Pilot. Its supper hard to find parts these days but John was able to get what I needed. I will use them again. Great people to deal with. Especially John Bushey. Thanks alot for all your help . I drove out all the way from Missouri and they had everything I needed to finish my project.
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May 2022 by ben keech
Best prices and service around, give them a call for all your car parts needs.
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September 2021 by Samantha M Lawrence
Now I didn't have Amanda where she is now but I had her at the other company she worked at . She hands down saved our life by giving her honest input on a car that we had endless trouble with. She was very professional and gave us advice on our safety and not A large work job. Being that kind of real with your customers will bring them back to your shop. I always went to Amanda's shop because I know I was being told facts and not dollar signs.
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August 2021 by Sheryl Smith
Brandon is a bright, personable, & honest parts consultant.That quality is a huge asset for his company.He's my go to person for a lot of our shop's used parts, when needed.
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August 2021 by Helen Weaten
My tire blew on the way to work. My husband came and put my spare on. When I came home he had a "new" used tire he got from Eiss. It was the same exact brand and size as the other 3 I have on my car and was only $20. Dan helped him find an exact match and I am glad I'm safely back on the road like nothing ever happened.
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July 2021 by Daron W
This place has everything. Quality parts and tires are hard to come by. I have been going to this company for several years and have never ever had a problem with either their product or their service. Their office staff is very friendly, knowledgeable, and helpful. I can't picture buying any other used parts anywhere else
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April 2021 by Paul S.
every since they changed over to the fenix parts web page it makes it difficult to see parts offered locally
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April 2021 by Steve Kohut
As a first time customer I’d like to thank Fenix Eiss Brothers Auto. I had an inoperable driver side mirror on my Lexus GS350 and they helped solve it. Among the options available online Fenix offered a very interesting mirror so I inquired about it. My questions were answered promptly, including that it would work on my car. So I submitted the purchase. The good news; it arrived a day early, no damage in shipment, it helped fix my mirror problem the next day ... And at a fraction of the cost compared to other options. That leaves a very positive impression about their business model, customers service and value. I would not hesitate to contact them again. I highly recommend Fenix Eiss Brothers. Thank you!
