-
September 2023 by Erick Davidson
Very knowledgeable parts staff !
-
June 2023 by Uglidan H.
Larry Craft! Totally awesome sales guy! Totally chill, no BS! He will be getting my future business!
-
February 2023 by Mark H.
Do not use this dealership their service department and their customer service is terrible! Even the manage Jerry Heath refuses to address the issues I experienced with the service department. After purchasing a new GMC Denali, I ordered a bed cover. They couldn't even install it properly, the most basic of installs. When I questioned why, they tried telling me I didn't know how it should be installed. They sent me install instructions and a parts list, the funny part is the service manger didn't even read the instructions properly. The missing parts were listed on the instructions. I also sent them a YouTube video showing the proper install procedures. They said the guy in the video came up with the bumpers for the cover on his own. After a couple emails from the service manager they stopped communicating with me. I've emailed the overall manager four times and asked the customer care person to place a copy of the email on his desk - still no reply. Save yourself the aggravation and hassle, do not deal with them. They just want your money from the sale. As their advertisement says they truly are NOT nice people!
-
October 2022 by Roy Stiefel
Good service a d sales staff great.
-
September 2022 by Emily T.
They are absolutely horrible. My experience is mostly coming from the service center, ESPECIALLY with Tamra. She is horrible. All she does when you call is argue about what they don't cover or how anything wasn't their fault. I have personally overhead her talking about customers, the condition of their vehicle, etc. When honestly the condition of her is probably their biggest problem. They "fixed a problem" we had with our starter, and said they didn't know what was causing it....instead of doing what a service center does and figuring out??????? and now we are having the exact same problem again. of course, we don't bring our car back to your horrible center when you just bandaided the problem.
-
September 2022 by Andy B.
I purchased my 2015 GMC Sierra from Davidson 2 years ago. After about 45 days it started to make some occasional ticking noises from the engine. I promptly brought it back, as it was warrantied for 60 days by the dealership, then the extended warranty company kicked in. They tell me it's fine and to just drive it. And the check engine light that came on as I was getting off the highway on the way there showed nothing. Now about 3 weeks later it starts knocking like it's going to throw a rod. Now they're off the hook and I use the "warranty company" they sold to me. Hence the "It's fine just drive it". I really wasn't expecting to have to research the company that this big, authorized GM dealership sells me a warranty through. My bad. I brought it to the local GMC dealership, they had it for a whole month because the warranty company, which isn't even a warranty company out of Texas, gave them the biggest run around, not returning calls, saying it wasn't covered etc etc etc. They even suggested putting a used motor in it if it was less expensive. It had 55,000 miles on it. It was an oil sensor circuit board that monitored the oil pressure when it kicks down to 4 cylinders for fuel milage. The ENTIRE top of the motor had to be removed to perform this job! Here they wanted to suggest a used motor! I don't like the idea of the whole top of the motor being removed! It wasn't until I reached out to the main corporate service complaint number at GM in Detroit that I got results. I still had to pay $200+ because everything wasn't covered. The weasel salesman Roger tells me this warranty is $4,000 and good up to 100,000 miles and covers EVERYTHING, Platinum package! Well, this is all great as my wife and I go to pick it up. Trusting what we discussed and confirmed was what we were signing. Well...it was actually $4,200, and as I learned last month the warranty ended at 89,000 miles, when I had to have the AC repaired. Weasel salesman get the reputation because they earn it!
-
April 2022 by Allan J.
2013 GMC 3500 Denali DRW 6.6L Diesel w/ 113,000 miles Took the truck in for an oil and filter change. It was nice that they could do it the next day, but the charge was $60 higher than other places. I paid $160! They stated that it included refilling my DEF and performing a multi-point inspection. I told them that I didn't ask for my DEF to be filled, especially since I just filled it. They stated that the container should then be left in my vehicle with the remaining contents - not in the truck. Additionally, I checked my power steering fluid, and it is well below the "add" mark. This is the only GMC dealer around, so I will be doing my own services for the remainder of my time here. I don't trust this dealer and do no recommend it. Find a local shop to perform the work.
-
February 2022 by Jacquelyn Robinson
Called this afternoon. Windshield wipers don't work. told I have to wait 5 days for an appointment. That being said, I reminded them that no wipers was a safety issue. Just bought the car in August with a warranty. 2nd time I have needed to bring it in. 2nd time I have to wait far too long for an appointment.
-
February 2022 by Nicole J.
Wow, they really know to to take advantage of an urgent situation. We were desperate in search of a second car. Just a few days ago we were approved. Windshield wipers don't work correctly. The car makes a knocking and squeaking noise. My husband opened the glove department and it fell right into his hands. I had the car 4 days! Driving home in the rain this morning was so scary because the windshield wipers were not working correctly. Wish I can return the car afraid to drive it. So please don't buy from this dealership.
-
December 2021 by Jessi Cox
Ive been sitting in there service department for 3 hours to fix the radio of our car that was sold to us broken. They have given no updates and denied a rental car
-
November 2021 by Clifford Young
After getting offered $500 for a 2016 terrain that was purchased from them after the motor went bad I was spoken to with sarcasm and ignorance from this Ed guy. I recommend you get rid of him and whoever came up with the idea of offering $500 on a trade in. I could scrap it for more! And $2000 to lift the hood up and just look at it. Look at it would you just look at it. I do not how you are still in business if this is how its allowed to be run.
-
October 2021 by Ray Rice
Your service department we were told that the brakes were bad and failed inspection the brakes were just done three weeks before left you service department and had the car inspected 45 minutes later
-
September 2021 by Joe C.
I ordered a truck through Davidson in May 2021, after 5 months of waiting it arrived and they wanted $7,500 more than we originally agreed on. Of that the dealership added $3,500 for themselves just because people are willing to pay it right now. I refused to pay it, they refunded my money and they sold it the next day.
-
August 2021 by Christopher H.
First and foremost I would like to say the personnel that work the counter are extremely courteous and patient. However! Hands down, the worst experience I've ever had. Ordered about $5k in accessories for my new truck. They had my truck for over a week, no calls no updates. Finally, I called to see what was going on and I found out that my bed cover was damaged. They were waiting for a new one but it will take longer to get in. Additionally, while they had my truck installing other accessories they managed to scratch the tailgate of my new $90k truck and did not put my truck back together correctly. I just called again and still nothing. I would highly recommend going out of town for GMC/Chevy related things. This is why I bought my truck in Albany.
-
July 2021 by Caterina Cosme
Edward Gallant was patient and wonderful. I went to them needed a truck and left with a newer truck. Love it
