Body Shops in Watertown, NY

“After less than 2 months of ownership, someone left me a nice door ding on my brand new car. Lucas was highly recommended by several friends and co-workers. I made an appointment, dropped my car off in the morning and it was ready for me when I was done with work. I am very pleased with the his work! You cannot even tell where the dent was!”

“I am a company driver I come here to get work done on my truck the staff are very professional and friendly and they kept me informed about everything they were doing to my truck I highly recommend this garage if you are in the Watertown area come here to get your work done you will be satisfied with the work they do.”

“The guys here do awesome work. Super personable and extremely hard working. They're busy for a reason, and thats because it is worth the wait. We have taken 2 vehicles here for various reasons and their body work and skills are top notch.”

“Our car repair was handled very well. The car was clean of all broken glass that was all over. They were courteous and very helpful with any issues. Would definitely use them and recommend them to anyone.”

“I wanted to take a moment to give a stellar review of Jake's Paint & Collision. Not only have I had vehicle repairs done on my personal vehicles but over the last several years, I have sent many of my insurance clients to also have services done on their vehicles. Some at fault accidents, some not. Either way, Jake has always gone above and beyond with the work he does on the vehicles. Not only that, he cares about his clients' needs. He works FOR you with the various insurance companies. You are not just an "Invoice Number."Customer Service- 5 Star!Auto Repair- 5 Star!Services: Painting”

“Being that the company I am employed at is a locally owned small business, I wanted to take my crashed vehicle to another locally owned business. The people at Delines were awesome to work with. Very good communication and the results of the mechanical and body work were perfect! The vehicle they did repairs on for me is a fleet vehicle and has a wrap with our company logo/information. Delines set up an appointment for that to be fixed with another local business, who also did an awesome job! Delines handled all of the insurance for me as well. I can't say enough good things about Deline's, thank you all again for everything!”

“Took my car in for a full windshield replacement, and in hardly an hour they were finished. It was fun making conversation, and easy to get my car. Way better price than I expected, overall very happy :)”

“If I could give this place 10 stars I would..to me 5 is not enough. Shawn has the best customer service me and my husband witnessed since we moved here from Maryland. We were having car problems and needed a rental to get us through the weeks so my husband and I can get to work till our car was finished. He understood our troubles and helped us and worked with us so we wouldn’t be stuck between a rock in a hard place. He was very informative about Watertown and where to go or what we needed to do in order for us to get our ducks in a row. Like I said we just moved here and knew nothing about anything. But Shawn helped us every step of the way. Very nice and caring person. Since we moved down here Shawn is the only person we trust and not take advantage of the fact we were not from here. And for that we are forever and truly Grateful for his excellent hospitality and excellent customer service. Thank you for everything.”

“It all depends on who you get to work with honestly.
I had my car repaired here in March of this year, and immediately after getting it back I was having issues with my keys not working.
When I originally called I was told that it was not related to the repair; but they would look into it and call me back. I never received a call back, and even when I called following this, still never got a response.
Nine months went by, and I finally got a response from them but this was following me driving the hour and a half and showing up to find out what was going on.
Today I come for my appointment, and the lady that comes out tells me that they’re still going to look at it, but again the issue was NOT related to the repair, there just wasn’t any way. She claimed that the issue was existent prior to me dropping off the car, but seeing as the car was four months old, that was not the case. To which I responded with “well it happened only after I came to pick up my car, it was fine before dropping it off”, to which she became abrasive and insisted that it wasn’t on them but she’ll take a look after trying to say that she wasn’t informed of any of this (which I had never spoken to this woman, so why on earth would a lack of communication within the company be on the customer?). This woman took my keys and went outside for all of two minutes THEN walked back through the lobby without acknowledging my existence and very loudly (for everyone in the lobby to hear) slamming me into the ground and saying nasty things about me to someone on the phone until she was in the back room. (Again after waiting for NINE MONTHS for even a response).
Some time goes by, and the manager Josh comes out to talk to me. Josh then took multiple hours out of his day to figure out the issue and repair it without a single complaint.
And before you ask…yes the door/key issue was 100% related to the original repair.
If I had not seen Josh today and he had not figured out the issue, I would’ve not been able to write a negative enough review…from poor customer service to very blatant and, in my opinion, disgusting treatment from someone who should’ve wanted to help a customer.
I get it, some people are rotten and probably make the customer service industry MISERABLE (I do understand-I worked retail, as a vet tech, and now I work with children as a nurse), but that was completely uncalled for and very disrespectful.
I’m glad Josh could get it turned around though!”

“Called to get my front brakes done and they were able to get me in the next day, did amazing work and did it fast! 10/10 will be going here in the future. Great pricing as well!”

“The most efficient and convenient rental company I’ve ever rented from. Great customer service. Vehicles are always clean. Absolutely amazing. 10/10 most definitely recommend.”

“A lifetime professional and auto enthusiast has performed miracles and has my highest recommendation.Don is honest and will give you sound advice based on his lasterful knowledge of the business. Duffany’s handles numerous business and commercial fleets. Everything from my little Miata rebuild to heavy construction dump trucks and beyondServices: Painting”

“Davidson’s Collision Unit did a wonderful repair job on my car which had damage to a rear panel and sensors. Davidson’s ordered new parts to replace the damaged ones and repainted them in exactly the same color. They dealt with my insurance company and sent me texts to update me on progress of the repairs. The administrative staff were helpful, friendly and very professional. I was impressed!”

“Keith/Sullivan’s Auto Body is customer oriented, very respectful and friendly environment. Work is top tier and Keith is big on flexibility to accommodate his customers. Turn-around time is smooth, and yet again quality of work. I strongly recommended using Sullivan’s for repairs.”

“Dave and Eric are the best. We totaled the first vehicle we got from them by hitting a deer, and they are so awesome they are getting us into a new one with in a couple days of asking them to help us find a new one. Thank you guys so very much.

Jeramie and Nikki”

“This dealership is the very best I have ever worked with. They are professional, honest and have the best customer service- and of course, the work done was the fast, reasonably priced and perfect!”