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January 2024 by Donna Stuckey
They were fantastic. We hit a deer with our truck. They got us in for an immediate estimate and called us when parts were ready. They gave constant updates and when they ran into a snag here or there, they were forthcoming and worked hard to get the job done. We were very happy with their service!
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January 2024 by V Addy
The team was upfront about the wait time, but ordered my parts before the appointment to reduce my waiting time. They were communicative throughout the process, and they did a wonderful job repairing my damaged door.
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December 2023 by jason rodriguez
The estimate was way off and the guy made assumptions if you don't want to pay more to get half the work done stay clear of that place.
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December 2023 by jason r.
The guy that dose the inspection dose not do a good job and makes assumptions looks like he is stubbron wont listen at all I would highly advise go any where but there for insurance inspection you dont want to get half the job done for double the price and get treated badly in the process.
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November 2023 by Barb Laurin
The people there are very nice and friendly and got our car done weeks before it was due back to me even found more problems with our car and schedule it with dealer to get it fixed for us and they did all the paperwork for the insurance company all I had to do was sign they even text a nd call you with updates looks like a new car again thank you all for your outstanding service
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November 2023 by jenny jenny
Some time ago, I hit a deer on my way to get off work?. A friend introduced me to this car repair shop and made an appointment for repair. The beautiful lady at the front desk was very patient. Because I am Chinese, there will be some language barriers. I am very satisfied with the repair results, thank you very much!
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August 2023 by B snyder
Instructed by my insurance company to have my vehicle damage assets here. The staff are really nice, the waiting area clean and tidy, and the bathroom (men's) was spotless. The assessor did a thorough job looking over my damage and I had an approval amount from my insurance company within a few hours. I would highly recommend them if you're in need of collision or glass service.
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May 2023 by Miranda L.
Be careful when you select this place as your auto detailer/ for repairs. We took damage in December of 2022 through the snow fall that occurred around Christmas. Took it in March 29th for repair and just got it back today. I was told yesterday I could pick up yesterday before close or this morning. I picked it up at 12 with a call around 10am that it was finally "cleaned". The downfall wasn't the work/repair. It was the service desk. They upon my request had to recheck the balance I was paying because i wanted to verify the charge that was going to go through. They were very eager for me to swipe my card vs notice any balance I was going to pay out of pocket. Not because they wanted to double check, as they should have, but of the charges and fees my insurance was paying vs my deductible. Don't get overcharged out here as the economy is already plummeting!! The car detail/repair was good on the other hand.
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February 2023 by Eric Quina
I hit a deer that did a good bit of damage to my truck. The Gerber team restored my truck to its original condition and did a wonderful job. Thank you for the consistent updates; even to just tell me an expected arrival of a part. Gerber dealt directly with my insurance company and made a stressful situation as stress free as they were able to.
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November 2022 by Darcy Evans
Professional, friendly, kept me informed. The best customer service ever! The detailing was a pleasant surprise! The body work was skillfully completed.Service: Body & Trim
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August 2022 by Kim Dyke
We had our 2019 Acadia taken to Gerber because another drive hit us. Gerber has been absolutely amazing. Because of GM's issues with parts, we waited 4 months for a grill. We eventually found a grill and the car is now complete.I can't begin to tell you how great they are. Christine is just wonderful. She kept us informed all the way, whether the parts were shipped, weren't shipped and if she had any new news for us. She listened to us complain constantly about GM and never once got upset with us. She was always very professional as were other that work there.I would recommend Gerber to anyone needing their services. You won't be disappointed.Service: Body & Trim
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July 2022 by Meghan Klotz
I was originally not planning to leave a review even though my experience with your service was subpar to begin with. What I discovered yesterday is the catalyst to why I am finally leaving a review, from the beginning of the issues I’ve had with your shop.On the initial return of my Honda Civic the driver side front fender and drivers side door were not aligned at all, the door was sagging, the new parts you installed scratched and chipped paint off old parts. I was told they would be touched up and as a courtesy other chips would be touched up as well, they were not. Your shop did fix its mistake in a timely manner. Which is great but the side skirt was installed improperly yet again and for some reason the leather of my passenger seat was overstressed with a big dent in it, (neither of which were that way the day prior when you initially tried to give my car back).The moment I drove my car away I could feel it wasn’t driving right and scheduled an appointment with my mechanic because I didn’t trust your shop anymore. On the way to my mechanic every light you can imagine came up on the dash. My mechanic said it’s an issue with my turbo, everyone in that shop agreed. I tow it to Honda and they confirm. One of the sensors fell off from the impact, you allegedly sent one of your adjustors to Honda and said it’s not. The adjustors from USAA confirmed both Honda and my mechanics diagnosis. That my car was hit from the drivers side, the force of that impact would continue to move and shift things towards the passenger side, meaning the passenger side sensor on the turbo was knocked loose enough to fall off.I would also like to include that USAA was surprised to find that they paid you to repaint the parts you messed up the first time when initially they thought it was simply continued repairs. Furthermore the paint is completely mismatched and it’s very evident just by looking at the vehicle.Ultimately this means your shop didn’t properly evaluate my car to begin with. The turbo was fixed by Honda and everything was fine. Then I noticed my side marker on my drivers side wasn’t working. I went to change them myself (easy swap and install) and whoever handled working on my car put some sort of sealant/compound/putty thing on the marker because it didn’t fit the non-OEM fender that was installed (on the topic of the non-OEM fender one of your personnel verbally promised to have an OEM fender purchased since this one doesn’t fit the car properly. Still no word). I had to essentially pry the side marker out of my car. Also, the housing was just left dangling in my engine bay.Once I saw that I decided to start looking at other things. My wheel well liner is carved up, primer in my headlight housing, blue paint in my engine bay, there are plugs, mismatched screws and new holes all over the place.The fact a Honda certified “repair shop” missed the damage to the turbo and cobbled the car back together is outstanding in the most negative way.I have included pictures.Services: Body & Trim
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July 2022 by Jennifer Torrey
Very helpful, very busy appointments for the actual work are a couple months out but they take care of everything including the rental
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March 2022 by Justin Watson
This year winter has been horrible to me. Thank you Gerber for being there. This place has excellent customer service and excellent mechanics. They keep you well informed about your vehicle and go above and beyond to get your car back to you. Highly recommend them.Services: Steering & suspension repair
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March 2022 by Joe Plummer
Excellent service. Service Manager Gary Groff is great!!! Hope to never need this service again but if/when we do, will definitely be going back. Would highly recommend.Service: Body & Trim