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November 2023 by Howard P
I had the pleasure of visiting the Pioneer Bank branch in Waterford recently, and I had to express my admiration for the team's exceptional dedication to providing excellent customer service. I was met with kind smiles and a sincere desire to help as soon as I walked into the branch. All of the employees were exceedingly professional and well-versed in the range of financial services and goods that were provided.Their commitment to making sure that each of my unique banking needs was satisfied with the highest level of attention to detail was what really stood out. They were patient as they listened to my worries and gave me thorough explanations so that I knew exactly what options I had. Furthermore, I was quite impressed with their proactive effort in providing customized solutions that properly matched my financial objectives.The Pioneer Bank branch in Waterford has a pleasant, inviting ambiance that makes clients feel appreciated and valued. The effortless manner in which my transactions were managed and the prompt resolution of any inquiries served as additional evidence of their exceptional service standards.I would without a doubt suggest the Pioneer Bank Waterford location to anyone looking for a banking partner that puts the needs of their clients first. They have surely established a standard for the banking sector with their unwavering dedication to building great customer relationships and their unrelenting commitment to excellence. Congratulations to everyone on the team for continuously going above and beyond to provide a first-rate banking experience.
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November 2023 by Samuel Better
Great customer service!
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May 2021 by Nicole Alread
Pioneer has been my bank since I first opened an account many years ago. I love it here, they are so helpful and understanding. The Waterford branch has been taking care of my needs and I have to say everyone there is exceptional!!Lynda has always been my go to, followed her from her previous branch. Never worked with a more thorough, knowledgeable person! I seriously recommend doing business with this location and specifically Lynda:)
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May 2021 by Megan F.
It’s always a good experience coming to Pioneer Bank in Waterford. I was helped by Lynda and she made my visit so enjoyable! She really knows her stuff.
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May 2021 by Amy Anderson
Incredible customer service
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May 2021 by Alex German
Very friendly and helpful staff and the branch is very helpful and extremely accommodating.
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July 2020 by Peter Haldeman
I have had my checking account at this bank for many years and can't say enough good things about the staff at Waterford branch. They are so nice whenever you go there and so pleasant to deal with. Pioneer should give them all raises!Peter Haldeman
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March 2020 by Amber Masse
They have an amazing team. Plus, they are so sweet when I come in!! They help me a lot with all the questions that i have for them. When I forget how to do it they do it for me. While showing me how to do it!!
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March 2020 by Emily Kowalski
This bank is the best! All of the employees have gone above and beyond their job titles. Any time I needed help or had a question they were there with an answer while not making me feel silly for asking! I highly suggest this location!!
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March 2020 by Ken Borter
First of all banks are banks.but the people in Waterford pioneer are extremely nice..Linda is my go to girl ,and julie is especially nice..beautiful too..
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March 2020 by Kevin Waugh
They great service and stuff.
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July 2019 by Luma Nebula
Wish they were open later still, but I’m satisfied with my banking experience overall.
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June 2019 by Noelle Willyard
I pulled a 20 out of the ATM, went inside and asked for a roll of quarters. Was told by the petite blonde teller that I had to provide proof that I bank here before she could give them to me. A few weeks later my boyfriend went in and requested a roll of quarters from the same teller, who have them to him, no questions asked. Completely baffling and unprofessional.
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October 2018 by Ashlee Payne
Terrible service, pull up to drive they window to be ignored forever until another car pulls up and sends theirs over, then finally someone out of the 3 sitting at the front desk decides to get up and come over, but then hands both tubes off to other workers. Thennnnnn the other car that pulled up gets down before me which is fine, mine was probably a longer transaction, but when the tube was sent back over to him, not a “thank you have a great dayâ€, nothing, just put it in and sent it over and walked away lol Drive thru is suppose to be convienent, not ignore people, and it shouldn't take that long to be acknowledged, not like your job is that hard, did it before 👌 However the young girl that ended up doing mine, came over and was very nice and polite with “Have a great day†attached.
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October 2018 by Greg W.
I chose pioneer bank because its local and had a free checking account. I just received a letter in the mail that they "upgraded" my account and now i have to pay a monthly fee... i never asked or consented to this they just did it. If i never saw that letter i would be being charged without my knowledge. I am going to bring this up to legal counsel to see how this is legal because it shouldn't be and i suggest anyone with a checking account does the same.
