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October 2024 by Jami Erhartic
I have been shopping at this store for roughly 20 years. Today I was told that to shop in the store I had to leave my purse behind the counter or bring it back to my car. My purse. Should be left unattended by me. Behind the counter. The woman who gave this direction told me quote “your bag is too big to shop in our store”. So because I need to know what “too big” is, I measured my purse when I got home. It is exactly 12” wide, 11” high. Then just to be thorough, I googled what is the average size purse and the answer is 17.5 by 23.5 for a shoulder bag, which is what I was carrying. So my below average sized purse was too big to carry in their store. This is singling women out and excluding them from being welcome in your store. No backpacks? I get it. But a purse, which the majority of American women carry, is no longer allowed? I’m speechless. What’s funny is nothing is said to men that walk around in that store with their butt crack showing, which is public indecency and should be addressed. I for one am offended every time I see it. But by all means, ban purses.
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September 2024 by MIKE CAPUTO
People were very helpful had problem with new chainsaw never used it returned for warranty kept for three weeks charged me 55.00 dollars said gas was bad they put gas in to test I never added. Was in because chain bound still binds up and hard to start.called Stihl Customer service they referred me to other dealer to do warranty work only buy from authorized Stihl dealer who do warranty
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September 2024 by Michael Burick
They are very helpful and we got what we needed to get the job done.
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September 2024 by Ivan Andrikhiv
Wery bed worse shop in US
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August 2024 by Diane Cora-Lopez
Great place to find my home improvements items. When i dont want to drive all they way to Latham. They have everything you can think of.
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August 2024 by Dylan Fischer Nesbitt
I had brought an ego product in before to be looked at that was prepaid by ego without any issues with this store. I had another problem with an ego tool and again had a prepaid slip from ego to check the tool to see if it was covered under warranty. When I went to drop off the tool, the employee tried charging me a diagnostic fee which hasn’t ever happened prior. I declined. I called Ego support and they even said that if the product was deemed to not be covered under warranty then that fee would be taken after it was looked at and not at the time of drop off. I tried explaining it to the manager as well and he was not helpful either. One employee went to the lengths to say that the service employee will purposely hold onto a tool for two weeks and not service it if the fee is not paid. I’ve had great experiences at this store before, but it sucks to have that tarnished.
Update after their response: I don’t understand you and you’re going against what ego said themselves. Call their dealer line.
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July 2024 by k bevan
On Saturday afternoon, I bought two large screws with nuts. I mentioned to man at register (manager there at the time, tall thin guy 40-50 years old) that I wasnt sure it was the right size. He told me that they don't usually return those, but that if I brought it back, he would let me do an exchange. It was, in fact, too large and I went back Monday morning with receipt to exchange it. A different manager was there not only told me no, but was quite rude to me about it. It was such a minor issue to lose customers over. Go elsewhere.
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June 2024 by Linda J Derrico
It's a Friday place to get items that you can't find anywhere else at a neighborhood store n item I needed was not on stock but said would order ir n call me when it comes in
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May 2024 by Ken Phalen
No refunds of screws nuts and bolts. Buyer beware!
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January 2024 by Christopher Cook
Very helpful giys
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December 2023 by Eilis Becker
Staff is firendly, willing to assist without being pushy or over the top. As a woman, I don't feel belittled for asking questions, unlike the big box stores... cough HD cough...Store has a great selection of items, so I don't have to travel all the way into Latham or Clifton Park to get what I need for my projects.In-store pickup is also an option here.
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October 2023 by Daniel Halloran
Have what I need and helpful staff.
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October 2023 by Bill P
Great hardware store
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October 2023 by ellen Harris
Door lock
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October 2023 by Manny Santos
Great service
