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January 2024 by Brendan Delaney
I purchased my flip phone less than 2 years ago and the manager was very helpful having paid $2K for the phone. Now that I had an issue, the same manager essentially told me that they cannot help me with a connectivity issue. He told me to contact Verizon directly. Speaking to Verizon, they confirmed that this store does not provide technical support. They never explained this when I bought the phone. I recommend using a Verizon store that offers tech support. This store went from great to useless when you needed help most.
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September 2023 by Matt Okeefe
Very enjoyable experience. Didn’t force anything on me and was very forth coming with any and all charges. Felt respected and valued the entire process of upgrading two phones and an iPad. Hands down the best experience I ever had at Verizon.
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August 2023 by Garrett Pfeil
Daniel was extremely helpful. Samsung sent me the zfold5 early after 3 hours on the phone with Verizon customer support I was unable to be assisted activating the esim since the phone wasn't out yet. I visited Daniel and he was able to quickly diagnose the issue and get my new phone working quickly. I highly recommend this store. Everybody is extremely helpful and friendly.
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August 2023 by Elissa Maynard
Vincenzo was amazing. Very knowledgeable, patient, and was literally a superhero for not only getting my phone working and getting my son into a new phone, but he got my teacher discount attached to my account. He is so nice and easy to work with. Literally a 10/10 and I will come back because Vincenzo made life so much easier for me!
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July 2023 by Vienna
Russell Cellular at 148 NY-94 S, Warwick NY 10990 (Near Price Chopper).
I purchased my new cellphone from this Verizon store. Their location is convenient and there is plenty of parking.
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July 2023 by Alexander Siehien
Very friendly and professional service. Was able to be assisted with my phone in a fast manner and was well educated on service and features if the device.
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May 2023 by Theresa Sparkes
Rajad was so helpful, I really appreciate it!
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April 2023 by gondra ball
Brought in my phone with black screen of death.The employees here did the absolute minimum to help me. I've been a Verizon customer for over 20 years.They plugged in my phone, told me it needed a new screen.Within 30 seconds of a YouTube video I fixed it myself.So let me ask you; did I just do your job for you?This will be my last Verizon phone.
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April 2023 by John H
Vinny went above & beyond. Extremely satisfied with the service. Highly experienced and well represented Technicians.
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October 2022 by Jeannine Pfeiffer
I am giving 5 stars because of Rafeet. He should be commended on his work ethic and commitment to customer service. I had been to the store the evening before (5:15pm) and was told by another employee that he was unable to help me due the the time of day. (Zero stars) When I returned the next day, we heard other customers state the same thing. Rafeet handled each of our concerns with patience and understanding. Not only did I add my daughter to my plan, I also purchased a new phone and two Apple watches!!
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September 2022 by Alicyn Guilfoyle
I just spoke with Rahat. He is an exemplary customer service rep…informative and extremely knowledgeable. Additionally, he answered a multitude of questions with patience as well as with a highly positive communication style. I will definitely continue to purchase my phones etc. because of consistently excellent customer service. Thank you, Rahat, for today’s assistance.
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August 2022 by Vie
Russell Cellular at 148 NY-94 S, Warwick NY 10990 (Near Price Chopper).I purchased my new cellphone from this Verizon store. Their location is convenient and there is plenty of parking.
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July 2022 by julie T
Knowledgeable and friendly
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July 2022 by Ferne Lurie
The customer service couldn't be better.
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July 2022 by LinDsEy Wagoner
Very helpful and knowledgeable, I was very happy with the whole experience.
