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January 2024 by Patrick Sullivan
I bought a new 2023 f150, one would expect said vehicle to be free of defects. Brought vehicle back twice, service department looked at it, agreed there was a defect, had another body shop look at vehicle, could not be fixed. Truck was taken back to dealer, where it was taken to another repair shop in hamburg, NJ, could not be repaired. The bed of the truck is out of alignment. I was called to pick my truck up, saying that there is no "fix" to this problem. When you spend over $69,000 on a new vehicle, not what you want to hear.
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January 2024 by Robert Oleksy
I ordered my 2024 Ford Maverick Lariat hybrid through this dealer and it was a very smooth process from the initial communication through picking it up. I was able to provide the required information remotely via email in July and I drove the truck off their lot in November. That was much sooner than I had anticipated. I didn’t want to be charged extra markups above MSRP, and they kept that promise. I communicated primarily with Deborah, who always responded in a timely manner and was very knowledgeable about the process of submitting the special order with Ford. I also got to know her southern hospitality during face to face interactions. I would certainly do business with them in the future.
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January 2024 by pennsy671
Entire staff was amazing! Kept me up to date as they diagnosed my 2014 F350 6.7L diesel engine issues... Very professional and I HIGHLY recommend the entire service department! Thanks again for getting me back on the road...
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January 2024 by Angela Koulikov
Amazing, honest, professional place! Used car selection is quality unlike other places and love that a warranty is included. Thank you to Sean Ryan my salesman, Erik and Mickey for making this a quick easy and pleasant transaction. Service on vehicles there is also quality work. Highly recommend!
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January 2024 by Jon Mignano
Was assured the vehicle was in great condition as we were coming from an hr away. Arrived to find a drivers seat with what can really only be described as a period blood stain. “Oh, I didn’t mention that?” Bottom of front bumper completely scrapped and bottom trim piece loose as someone clearly bottomed out over a curb. “Oh I didn’t even see that?”….really? The center row stow away seats weren’t even stow away seats. “I guess not with this model, sorry”. Managers response to the stain not being advertised on the vehicles profile pics…. “I don’t take the pictures”. Walked away from the deal and drove an hr back home. Suggest you do the same. What a pathetic place. Comical
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January 2024 by Andrew Tanner
Friendly sales team they worked with me on delivery and my work schedule they stayed late to get me rolling in my new f150 I would recommend them to anyone looking for a great deal on a new or pre-owned vehicle
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December 2023 by Rob Siegel
Great purchase from an "old school" dealer where service comes first and the price was excellent. Sarah in sales was amazing the entire time. I've bought many cars and this was the first time where I showed up and the car was ready with shiny new license plates already installed!
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November 2023 by Cindy “Cindylu” Lichtenhahn
Thank you so much for my new windshield wipers. The service was wonderful, and very convenient. Your service man came to my place of employment and magically installed the wipers right there in the parking lot! A real time saver for me. Thank you ?
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November 2023 by Michael Frey
We found the car we purchased from them online. They made it easy for us to purchase the car and take it home all in one day. The entire staff was great. Sean the sales person made it fun and easy to buy. Leo the owner treated us very well and went out of his way to say hi and engage our 8 year old son. The parrot and cat and homey decor made us feel welcome. At the end of day, good pricing and honesty made it worth the trip.
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November 2023 by Anastasia Paoletti
Everyone was really friendly, I felt like I was being helped by real people and not the usual car salesman vultures you find everywhere. Our saleswoman Sarah was great, she answered all our questions and made the process super easy and stress free. Everything was explained clearly and there was no tricks or extra hidden fees in the contracts. Plus they have a parrot and a cat on site and you can’t beat that.
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October 2023 by William Aquino
It was a pleasure working with Sean Ryan and the Leo Kaytes staff in purchasing my new to me 2019 Ford Ranger. What I appreciated most was the honesty that Sean brought to the new/used car buying experience. I dread the idea of walking into a car dealer because of the high pressure and sneaky sales tactics that other dealers such as Honda seem to feel are necessary to make a sale.Their prices aren't as low as other dealers but their fees are minimal in comparison to others.They offer a lifetime power train warranty also which was a big consideration for me.
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October 2023 by Tye O'Neal
I had an fantastic experience working with Deborah. I live 4 hours North of Warwick so it’s a drive for me. My Jeep was ready for me to test drive and all my questions were answered, and no surprises like other dealerships I tried shopping with.
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September 2023 by Donald G.
This dealership used to be great, I even bought a new car from them.Other than ordering car online,don't buy from these crooks.Brought a car in for brakes,they wanted to replace everything at a cost of about $2000,for brakes. We ended up fixing ourselves for $250.If you try to sell a car to them,they will tell you it's worth less because you made better with some aftermarket parts,then when you say that you will remove,they'll tell you they'll give you even less,talk out of both sides of their mouths,bottom line being that either way,they're going to try and rip you off.DON'T DO BUSINESS WITH THEM UNLESS YOU LIKE BEING TAKEN ADVANTAGE OF!!!!
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September 2023 by Caroline Kurylo
Very quick and easy experience! Love Danielle, she was a great salesman but she was a person first. She wasn’t pushy at all and was extremely relatable ! Would recommend this dealership over any other Ford !!!!
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September 2023 by Karl Renelt
I have been to many dealerships in my time, but Leo Kaytes Ford is a set above the rest. They really care and put the customer first. Thank you for a great experience and big shout out to Deborah and Eric. You guys are great!
