-
November 2024 by John Iniguez
I had the windshield on my 2016 Porsche Macan S replaced and found holes in the beige leather dashboard after the tech left. The Hudson Valley Quality Control Manager, Raymond Ziegler, came out to assess the damage. He openly admitted the holes were caused by a tool the tech used due to the tech’s failure in following their own proper procedures. I asked that the dashboard be replaced and was told by Mr Ziegler that there was a process they had prior to replacement. After the failed repair attempt from the interior repair company they sent out, I again asked that the dashboard be replaced. I was then told by Mr Ziegler that the “Team” decided against replacement because of “lots of modules and airbags” in the dash. If you weren’t sure, Safelite doesn’t work on nor are they willing to pay for damages they blatantly admit to causing. He did however offer to have another interior company come out and try to repair the repair. ??????
Bottom Line: They are willing to work on expensive cars just not willing to pay for proper repair.
-
October 2024 by Joshua Cohen
A rock ended up cracking the windshield on my wife’s car. They had open availability for appointments which was great. Was able to schedule within a day or 2 of the initial inquiry. Ended up dropping the car off the night before using the key drop box which was really convenient due to our busy schedules. Got step by step text updates throughout the process which was nice, and they were able to get it finished in a timely manner. They even swapped the inspection and registration window decals onto the new glass without any issue (other times at other places those would basically be destroyed and illegible). 10/10 would recommend.
-
September 2024 by Chris Bender
Ryan was informative, fast and friendly. Nice guy and I was in and out in around 20 minutes. Great experience.
-
August 2024 by Thomas Rockett
Save your time and money and go somewhere else. The first appointment I booked with safelite, the technician was a no show and never heard anything from anyone until I called the next day. When I tried again, the technician showed up without notice, then told me the replacement would be over $1,000 (it was supposed to be less than $400). Manager was hard to reach and absolutely no accountability. Terrible service
-
July 2024 by Emily Adinaro
If I could give less than 1 star I would. In April of 2023 I took my 6 week old car to Safelite in Wappingers after a rock on the highway cracked my windshield. A year later, after a very rainy spring season, I discover water on the floor of my car. Took it to Toyota who attributed it back to a bad windshield install on Safelite’s behalf. For insurance claim purposes I also had to return to Safelite who was also able to confirm that water was coming in from the windshield.
My 2023 Toyota 4Runner that had 4 miles on it when I purchased was deemed totaled due to electrical problems and mold growth from the water damage. My insurance paid out the fair market value of the car but obviously that wasn’t nearly enough to replace my dream car with the same year, model, trim level etc. So thanks to Safelite’s inadequacy I am out over ten thousand dollars just to own the same car I had when I trusted Safelite to do their job correctly.
-
May 2024 by Robert Sherer
My windshield was just hit by a rock on Friday. I called USAA and they set up an appointment with Safelite for the following Monday. Safelite came at 8:30 am and repaired my impact point while the gar was in my garage. The repair was great, you can barely see any disturbance of the glass, and only then if you look closely at an angle. They did a great job!
-
April 2024 by K T
Great service with friendly and knowledgeable people. I was dreading bringing my car in to get the windshield replaced but this location simple and quick.
-
March 2024 by Sarah Lown
Gave them my Subaru Forester to replace the back window. When I got my car back my trunk and back seat were a mess. My back wiper wasn't working. Turns out it wasnt even bolted back on..Went to the grocery store and tried to put my groceries in my trunk and the trunk door won't open AT ALL. And I couldn't put the stuff in my back seat bc they threw all my things everywhere. Not to mention they broke off the back plastic piece above the trunk handle that says Subaru. Which by the way is $300 dollars to replace. No one talked to me to inform me of anything about the replaced window, or about the piece they broke off. I contacted the company and still haven't heard back from them.. if I could give negative stars I would.
-
February 2024 by James P. Lambert
Devon came to my house late this afternoon. He was professional and highly experienced. It's nice to find gard working, consciences, courteous young men still out there. I was completely satisfied and would HIGHLY recommend Safelite and Devon to anyone!
-
February 2024 by William Delfs
It took forever to get my glass in
-
February 2024 by Alex B
I just got a windshield replacement here today. The staff was professional and friendly. The repair was done quickly and correctly. Would come back if I needed repair or replacement is the future
-
November 2023 by Joann Marshall
Always my favorite place
-
November 2023 by David Berrios
Great service & personnel!
-
November 2023 by Cara Lake
This place was awesome! Super fast, friendly, and helpful!
-
November 2023 by A M
Accidentally broke my quarter pane window trying to break into my car. Safelite came to me and fixed it right up, brand new window in ~1 hour
