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June 2021 by Kim Lorenzen
Since they merged their service has been nonexistent. I had to change companies because I couldn’t reach them for delivery. Now I’m waiting over a year for them to pick up their tank. All I’m told is “we are a little behind.”
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March 2021 by Marc B.
I'm here to agree with everyone who has posted recently. This company used to be good, since Superior took over it's a complete nightmare. "Auto-delivery" means the customer needs to call every time a delivery is needed. Billing is broken, I get charged twice every time I get a delivery. Use any other company you can. If you can't, it will be less frustrating to just light your money on fire in your house for warmth.
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March 2021 by Mark H.
Impossible to reach by phone. Holding now for over 15 minutes for fifth day in a row! I have less than 10lbs in my tank and have not received a call back for 5 days. Will need to switch companies and get a new tank.
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March 2021 by Star S.
We used to love Porco but since Superior took over, they are horrible. Twice we have ran out of fuel waiting for them to deliver. We live in a Mobile home and have a small child. It is currently 49 degrees in our home. We called this morning and was told a ticket was put in. We expressed that we were empty. Around 8:30pm after waiting all day we decided to call. The gentleman called back and left a VM stating that it could take days to respond to our ticket and that it would cost an additional $225 to do an emergency delivery, as if their fuel prices weren't already $1 more then most other companies in our area. Also, we are out of fuel. Shouldn't customers who are out of fuel be priority over those whom still have fuel? And why is this the second time since the beginning of the year that this has happened? I'm not sure what made Porco decide to become part of Superior, but it was a terrible decision. If we owed our house, we'd certainly switch companies.
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February 2021 by Crystal Taylor
I have been trying to contact this company for 5 days to try and schedule a delivery before my propane ran out and all I’ve been doing is sitting on hold for hours. So unprofessional! And with the way the weather has been this is not something to play around with!
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February 2021 by Sven H.
Please connect to your Nextdoor app and read the dozens of horrible reviews about this company. I had literally ONE, brief and disappointing experience with this company, first and last lol. When I moved into my home, the previous owner used them for a large tank in the back yard to heat the pool. I called them to inquire about rates and what they told me made no sense to me, so I decided not to use them. They said they'd be by to get their tank, I said that's fine, as long as I'm home, which would happen a couple of hours after my call. They disregarded me completely, criminally trespassed on my property and took their tank without contacting me nor my permission. Had I had my cameras mounted as I do now, they would be in court. This is a garbage company with garbage customer service and I hear they've been bought out with literally zero change in management practices. I wouldn't ever recommend them to anyone, stay far away from this one.
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February 2021 by Mickey R.
run, do not walk to another oil company don't due service's any more , never notified me was paying top $ for oil full a full service company , furnace went out called told me were to go, couldn't reach house froze. can't even get thru to close account
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February 2021 by Delia E.
It would've been quicker to plant a seed, have a tree grow from it, cut it down, let the wood cure and then start a fire to heat your home compared to waiting for them to respond to requests for fuel oil.
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February 2021 by Rachel Concklin
Been on hold for 2 hours with 3% in my tank I am on automatic delivery but they never seen to do it only when I am empty and I call then they charge me for that this will be the last time I use this service looking into someone els
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February 2021 by Joseph F.
Twice I was down to below an eighth of a tank and had called three days in as many days the first time. All she would say is that I was on the list. I got fuel on the sixth day. Second time I called at a quarter tank and ten days went by. Now, down to below an eighth, I called and was informed that a lot of their drivers were in quarantine and she had no idea when I would get fuel!! This after ten days!!! She told me to buy from somewhere else. I did. It turns out they were also charging me over a dollar more per gallon than any wine else I called. I did run out of fuel but the new company was going to come the next day and the owner of that company recommended I buy some deaden fuel to get my heat going again. I cancelled my account that day with Porco
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January 2021 by Todd Belsky
Be prepared for terrible service. I’ve been out of propane sitting home with my 3 year daughter since last night and called the office first thing at 8am an emergency delivery and still nothing at noon. Furthermore, we are signed up for automatic delivery but this always seems to happen every winter. How does this happen?! I’ve asked to speak to a manger for answers and “he’s busy or out to lunch”. Unbelievable.
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December 2019 by G M.
One of the worst heating oil companies I have ever dealt with. I would give them zero stars if possible. Firstly the refuse to put me on automatic delivery. Their idea of automatic delivery is to send you a letter when the think you need a delivery. It is December and I have had no heat for 3 days. They never sent any letter. I called them the day it ran out and told them the situation. I was told "We will send someone out in the next couple of days." It is 3 days later and I still have no heat. Do not deal with these people, they don't care about their customers at all.
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December 2019 by Hvbirder ..
We have been satisfied customers of Porco for many years, BUT lately Porco is basically unresponsive to our calls. We started calling Porco for a refill of our propane tank more than three weeks ago. After multiple calls & multiple promised deliveries, our tank still sits idly by. We are undergoing heating problems in our home which requires draining our radiators for an extended period while repairs are done. We rely on our fireplace insert for heat during this time of repair, and it is frustrating to have Porco repeatedly tell us we "are on the list" with no results! Don't know what's different these days, but recent attention to our requests is far from what it used to be!
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October 2019 by John Hustins
how about delivering before automatic customers run out - how about it not taking a month to get someone to the house to remove the old tank. Keep getting told they are "backed up" Backed up doing what?
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October 2018 by Pamela Coons
Porco is a fantastic company. Cindy is always so friendly on the phone. we never have to wait long for delivery.
